These are challenging times and we know that right now, we’re missing the mark.
ROYAL CANIN® sincerely apologizes for the current product availability issues you may be experiencing. We take full responsibility for this, and deeply regret the impact that these issues may have on you and your pets that we are so privileged to feed.
We have experienced incredible growth in demand for our products at a time when a broader global crisis is putting additional strain on all of us. Despite our best efforts to supply enough of our diets to meet the demand, we recognize that we are not meeting your expectations, nor ours.
That said, we want to assure you that we hear your frustration, and our team – literally every Associate across the country – is galvanized on your behalf to and committed to getting your cats and dogs the tailored nutrition they deserve.
Our work to bring us back to normal service levels has already begun. However, we recognize it will inevitably take some time. We apologise unreservedly for this, and we want you to know you have our commitment to do better. Thank you for your patience as we work hard to deliver precise and effective nutrition to meet your pet’s unique needs.
If a diet becomes unavailable during that time, the below list can be used as a guide for alternative diets.
ROYAL CANIN® sincerely apologizes for the current product availability issues you may be experiencing. We take full responsibility for this, but on your behalf, we’re also taking action:
Royal Canin continues to invest in enhancing our production capabilities: we recently announced a $390 Million investment by Royal Canin North America to build a new factory in Lewisburg, Ohio, to meet the increasing demand for Royal Canin’s premium pet nutrition in Canada and the US.
This announcement comes on the heels of a $200 Million (USD) investment in our Lebanon, Tennessee plant, which manufactures our health and nutrition lines – along with our Puslinch, Ontario factory – for the Canadian market.
These investments are part of a comprehensive plan to address the challenges we’re currently experiencing. Our entire team – literally every Associate across the country – is galvanized on your behalf and committed to getting your cats and dogs the tailored nutrition they deserve.