Response to Choice article
The health and wellbeing of pets and the quality of our products is always our highest priority. We design and formulate our products based on more than fifty years of scientific research and partnership with pet professionals such as veterinarians and breeders.
We were sorry to hear about the recent experience with our product.
We completed a thorough investigation into the issue, including independent laboratory analysis on a sample of the product, which did not detect mycotoxins that are known to be harmful to pets.
Even though we have the highest standards of checks and controls throughout our manufacturing process, unfortunately it is possible for mould to grow when there are even low levels of moisture at any point of the supply chain, including transport, storage, point of sale and consumption.
We encourage pet owners to keep our products in a cool, dry place and in an airtight container, where possible.
If pet owners have any nutrition questions or enquiries, please contact our Consumer Care team on [email protected] or call 1800 622 969.
Kelly Quirke, [email protected]