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This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website, services, applications, products and content (that include but are not limited to the Platform (as defined below)), you are accepting and consenting to the practices described in this policy.


We may collect and use the following information about you:

Types of Information Collected:

• Traffic Information: When you visit our website our use or mobile application (together the "Platform"), we may automatically track and collect information that is not personally identifiable of you, including: (1) your Internet protocol (IP) addresses and domain server address; (2) the date and time of your visit to the site / application; (3) the type of internet browser and operating system you used to access the Platform; (4) the pages that you accessed at the Platform; (collectively “Traffic Information”). Traffic Information is anonymous information that does not identify or track you personally.

• Usage Data: Personal information does not include “Usage Data”, which is aggregated data we collect about a group or category of services, features or users, which does not contain personally identifying information. Usage Data helps us understand trends in usage of our services so that we can better consider new features or otherwise tailor our services. We may share Usage Data with third parties, including our customers, partners and service providers, for various purposes such as helping us better understand our customers’ needs, improving our service, and marketing. We do not share Usage Data with third parties in a way that would enable them to identify you personally

• Personal Information: So that you may access the services we offer through our Platform, we require you to provide us with certain information that personally identifies you (“Personal Information”). The Personal Information we collect includes the following: (1) your name, (2) your address, (3) telephone number (including your mobile number at which we can reach you), (4) fax number, (5) e-mail address, (6) company name, (7) User ID, as selected by you, (8) password as selected by you (9) Shipping details, (10) Proof of delivery information (11) Address history. If you communicate with us by email, on text messages or through Whatsapp or complete online forms or surveys, information provided by you in such communications may also be collected as Personal Information.

• Location data. When you use the Platform on a mobile device, we may process information about your location, if activated on your mobile device, by use of a Global Positioning System (GPS). We may use this information to provide you with location-based services, such as advertising and other personalised content. If you do not wish to share your location with us, you can switch off GPS functionality on your mobile device.

• Information from third parties. We will not sell or rent your personal information, sensitive personal data or information and personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) to third parties for their marketing purposes without your explicit consent. We may receive information if you use any of the other websites we operate or other services we provide. We may also receive information from third parties (such as advertising networks and analytics providers) and from other sources, including business directories and other commercially or publicly available sources.


We may use cookies and other similar technologies (e.g. web beacons, Flash cookies, etc.) (“Cookies”) to enhance your experience using the Platform. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality.

We use the following Cookies:

• Strictly necessary Cookies. These are Cookies that are required for the operation of the Platform. They include, for example, Cookies that enable you to log into secure areas of the Platform.

• Analytical/performance Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Platform when they are using it. This helps us to improve the way the Platform works, for example, by ensuring that users are redirected to what they are looking for easily.

• Functionality Cookies. These are used to recognise you when you return to the Platform. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting Cookies. These Cookies record your visit to the Platform, the pages you have visited and the links you have followed. We will use this information to make the Platform and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

If for any reason you wish to not take advantage of Cookies, you may disable Cookies by changing the settings on your browser. However, if you do so, this will affect your enjoyment of the Platform and we will no longer be able to offer to you personalised content. Unless you opt out of Cookies, we will assume you consent to the use of Cookies.

Web Beacons

We or third parties, with whom we contract, may use Web beacons alone or in conjunction with cookies to compile information about customers and visitors’ usage of the Platform and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the Web beacon, and a description of a website tied to the Web beacon. RC may use Web beacons to operate and improve its Platform and email communications.

Do not track signals are preferences that users can set on their web browser to limit how their activity is tracked across third-party websites or online services. The Platform does not respond to "do not track" signals in your web browser.


We will use the information in the following ways:

• In accordance with our contract with you, we may use your information to:

 Deliver and track shipments
 personalise the shipments and live tracking you receive and provide you with tailored content that may be of interest to you;
 notify you about changes to our service;
 provide you with user support;
 Send information to your contacts if you ask us to do so
 enforce our terms, conditions and policies;
 receive payments from you and/or make payments to you in accordance with a separate agreement if applicable; or
 Communicate with you through any medium, the details of which have been provided by you, including through Whatsapp.

• As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our products and organisation, we may use your information to:

 improve the Platform and to ensure content from the Platform is presented in the most effective manner for you and your device;
 administer the Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
 allow you to participate in interactive features of the Platform, when you choose to do so;
 personalise the content you receive;
 keep the Platform safe and secure;
 develop our Platform and conduct product development;
 measure and understand the effectiveness of the advertising we serve to you and others;
 make suggestions and recommendations to you and other users of the Platform about goods or services that may interest you or them; or
 provide you – or permit selected third parties to provide you – with information about services we feel may interest you. Where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

It is in our legitimate interests to promote the Platform, and we may use information that you give to us, such as user-generated content.


We may share your personal data with selected third parties in or outside your country, including:

• our business partners so that we can make you special offers via the Platform;

• With respect to on-screen ads, advertisers and advertising networks that require the data to select and serve adverts to you and others. We will not share your contact details with our business parties so they will not contact you directly but we will share other information so that they can make you offers tailored to your requirements;

• our suppliers and subcontractors who help us run the Platform;

• analytics and search engine providers that assist us in the improvement and optimisation of the Platform.

We may share your information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, in each case in or outside your country, for the purposes set out above (“How We Use Your Personal Data”).

We may share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

• comply with legal obligation, process or request;

• enforce our terms of service and other agreements, policies, and standards, including investigation of any potential violation thereof;

• detect, prevent or otherwise address security, fraud or technical issues; or

• protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

We may also disclose your information to third parties:

• in the event that we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets; or

• if we sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.


The information that we collect from you may be transferred to, and stored at, a destination outside of your country. It may also be processed by staff operating outside your country who works for us, for one of our suppliers or one of our business partners. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this policy. In order to provide our services, we currently share your information with T-Systems Singapore Pte Ltd. 23 Tai Seng Drive #04-00. Singapore 535224.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Platform; any transmission is at your own risk.

We may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.


We will retain your information as required under applicable laws.

After you have terminated your use of our services, we may store your information in an aggregated and anonymised format.

Data rights. You have the right to access and review personal data we hold about you, to rectify any personal data held about you that is inaccurate, to request the deletion of personal data held about you, and the right to request the suspension of the processing of your personal data. You can exercise your rights by contacting us at [email protected].

The security of your data is important to us. We therefore implement various security measures to safeguard your data, including ensuring that the data is encrypted, access to such data is restricted and fire walls are in place to prevent un-authorised access.


The Platform is not directed at persons under the age of 18. Users under the age of 18 are not allowed to use the Platform or register an account on the Platform. If we become aware that personal data has been collected from a person under the age of 18, we will delete this information and terminate the person’s account. If you believe that we may have personal data about or collected from a person under the age of 18, please contact us at [email protected].


In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at [email protected] and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with your data protection authority or follow the dispute resolution process set out in the end user license agreement.


Any changes we may make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this policy. If we make any material changes to this Privacy Policy, we will post the updated Privacy Policy here and notify our users.


Upon request, we may inform you as to what all data/ information we have stored about the user.


Questions, comments and requests regarding this policy are welcomed and should be addressed to:

Royal Canin India Private Limited
Address: 1401 & 1402, F Wing, 14th Floor, Lotus Corporate Park, CTS Nos 185/A, Graham Firth Compound, Western Express Highway, Goregaon (East), Mumbai - 400063
Email Address: [email protected]
Telephone No.: +91 (0) 22 26613095/96