Frequently Asked Questions

  

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Answer: At ROYAL CANIN® we pride ourselves on the excellent palatability of our diets. As part of this, our kibble has a unique palatability enhancer, utilising a combination of lipids and proteins to ensure excellent palatability, even for veterinary therapeutic diets. This is  why the surface of ROYAL CANIN® kibble may feel slightly greasy, but be assured that the overall nutritional value of the kibble is as tailored as possible for your pet. 
Answer: ROYAL CANIN® diets utilise very highly digestible ingredients, including importantly, highly digestible proteins, alongside prebiotics to ensure good digestive health. As such, your cat or dog will utilize the majority of the nutrients in the food meaning they are much more likely to produce smaller, firmer and less smelly faeces. It would be very uncommon and unlikely for ROYAL CANIN® diet's to cause loose or foul smelling poop, however it is important that when transitioning on to any new ROYAL CANIN® diet, that a 7 day transition is followed to help avoid any gastrointestinal upset.
Although many pet owners themselves require a gluten free or grain free diet, there is no hard evidence that a gluten free or grain free diet is helpful to your pet. Wheat gluten is used in pet foods as an excellent source of essential amino acids. It complements those from animal based ingredients to help provide the best nutrition for your pet. Gluten is a nutritionally valuable plant protein that is found in wheat, rye, buckwheat, barley and oats. Wheat is the only cereal that contains gliadin – the gluten that causes celiac disease in humans. Celiac disease has never been reported in cats and has only been reported in one breeding line of Irish Setter dogs. Grains used in pet foods are an excellent source of energy and help provide complete and balanced nutrition. The indigestible outer husks are removed by ROYAL CANIN® so they can be easily digested by cats and dogs. The most commonly reported food allergens in cats and dogs are proteins such as beef, dairy, chicken and fish. At ROYAL CANIN® we are hold science at the heart of everything we do. Until there is published evidence that grain free or gluten free diets are beneficial to pets, we will not be producing diets purely to appeal to human based trends.
At ROYAL CANIN® we pride ourselves on the excellent palatability of our diets. For this, our kibbles have a unique palability enhancer, utilising a combination of lipids and proteins to ensure excellent palatability, even for veterinary therapeutic diets. Our kibbles do not contain any artificial colours or flavourings. 
ROYAL CANIN® is a well respected brand utilised by veterinarians and veterinary specialists worldwide. The science and research generated by our R&D department and via partnerships with a large number of external veterinary institutions and universities has been used and shared amongst the profession, and ROYAL CANIN® is often seen as leading the way forward for Health Nutrition for cats and dogs globally. With science and innovation at our heart, we strive to publish data via peer-reviewed scientific literature to share our knowledge and insights with the world, and you will find many published articles regarding ROYAL CANIN® research. At ROYAL CANIN® 5 board certified veterinary nutritionists along with a large team of veterinarians and researchers continue to ensure the most appropriate, tailored health nutrition exists for your pets, and pets around the world. 

ROYAL CANIN® diets utilise very highly digestible ingredients, including importantly, highly digestible proteins, alongside prebiotics to ensure good digestive health. As such, your cat or dog will utilize the majority of the nutrients in the food meaning they are much more likely to produce smaller, firmer and less smelly faeces. It would be very uncommon and unlikely for ROYAL CANIN® diet's to digestive issues, however it is important that when transitioning on to any new ROYAL CANIN® diet, that a 7 day transition is followed to help avoid any gastrointestinal upset. If your pet has ongoing digestive upset, then be sure to follow up with your Veterinarian to rule out a number of potential causes. As part of this, your Veterinarian may recommend a ROYAL CANIN® veterinary therapeutic diet designed for Gastro Intestinal disorders, or perhaps even a unique hydrolyzed diet if a food allergy is suspected.

● What is the best way to storage a new Royal Canin product ( wet and dry)?
Always follow recommendations of the packaging.

● What is the best way to storage a opened Royal Canin product ( wet and dry)?
For both dry and wet products follow packaging instructions. Wet products are intended for a right away use once open. For dry products, the bag should be closed again after opening or transpose the product into a clean sealed container with protection against light, moisture and to be consumed within a month.

● For how long my pet´s food stay fresh after the package been opened ( wet & dry)?
For dry products should be ideally kept in the bag it came in, excess air push out and closed/sealed after every feed. For storage follow packaging recommendations and consume it within 4 to 6 weeks.

Wet products are fresh after opening and recommended to be consumed right away. If there is content not offered to the pet, it should be kept in the fridge and consumed within three days and stored in an covered clean container.

● Can I hydrate the dry food? How? For how long I can offer the hydrated food to my pet?
Generally, it is advised not to hydrate the dry food as it can dilute the aromas and affect the palatability of the diet. However, if you would need to hydrate the dry food, it is recommended to always use fresh and clean water only and be consumed right away.

● Can I heat my pet food?
Generally, it is advised not to heat or reheat diets to avoid loss of essential nutrients like vitamin A, D, E and B-vitamins. If you are in a specific case where heating is needed, it is recommended to warm the food no more than 37 °C so the effect on nutrients will be minimal. It Is advised to carefully use the microwave as heating can be uneven depending on the food type and hotspots can develop. 

● Can I freeze my pet food? For how long?
It is advised not to freeze Royal Canin diets as freezing can change the structure of the wet food matrix after thawing and palatability will be affected. For dry food, moisture can build during thawing and microbial growth can happen.

If the owner is in a specific case where freezing wet food is needed (e.g. to give it in Kong toys during summer), from a nutritional perspective, foods can be frozen for up to 3 weeks.

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