At Royal Canin Danmark A/S (”Royal Canin”, ”we”, ”us” or ”our”) confidentiality and data protection is a high priority. This privacy policy applies for our processing of personal data on our e-learning platform and sets out the guidelines for Royal Canin’s processing of your personal data and provides you with the information you have the right to receive according to applicable data protection law. You must read the privacy policy before submitting your personal data to Royal Canin.

The data controller for your personal data is:

Royal Canin Danmark A/S

Address: Kay Fiskers Plads 10, 2300 København S

Company registration no.: 13118477

The types of personal data we collect include:

• Your name

• Your email address

• The name of the shop/clinic you work in

• Your country

• Your language

Your personal data is collected in one or more of the following cases:

• When you sign up for the e-learning platform

• When you use the e-learning platform

• Inquiries to us via email, telephone or letter

The personal data may be collected and used for the following purposes:

• To register you as a customer on the e-learning platform

• Compliance with requirements according to applicable law

• For the establishment, exercise or defence of legal claims

• Administration of your personal data to see which courses you have/have not completed

• For IT-support if you are having trouble when using our platform

Our legal bases for the processing of your personal data for the above purposes are:

• It is a requirement according to the contract to submit the personal data mentioned in section 2 to sign up for the e-learning platform (Article 6(1)(b) of the GDPR)

• Legitimate interest in being able to establish, exercise or defend legal claims (Article 6(1)(f) and Article 9(2)(f) of the GDPR)

• Legitimate interest in being able to collect and administrate your personal data (Article 6(1)(f) of the GDPR)

To fulfil the above purposes, we may provide access to your personal data for third parties who, on the basis of a contractual relationship with Royal Canin provide relevant services, e.g., IT-providers and the provider of the e-learning platform (Capital Events ApS). Such service providers will only process personal data in accordance with our instructions pursuant to the data processor agreements entered into.

In connection with Royal Canin’s development, the company structure may change, e.g., through a full or partial sale of Royal Canin. In case of a partial hand over of assets containing personal data, the legal basis for the related disclosure of personal data is, as a general rule, Article 6(1)(f) of the GDPR, as Royal Canin has a legitimate interest in handing over part of its assets as well as making commercial changes.

Aside from above, it is a general rule that your personal data is not disclosed to a third party without your permission. However, under certain circumstances and in accordance with applicable law, we may need to disclose your personal data to

• Police

• Lawyers

• Auditors

• Courts

• Public authorities

• Affiliated companies

If your personal data is transferred to data processors or data controllers established in countries outside the EU/EEA which does not have an adequate level of protection, such transfer will be based on the EU Commission’s standard contracts. To obtain a copy of these safeguards please contact us through the contact details provided in this notice.

We will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above. However, the data may be processed and stored for a longer period in anonymized form.

We protect the confidentiality, integrity and accessibility of your personal data. Hence, we have implemented security measures to ensure that our internal procedures meet the established security standards and applicable legal requirements.

We have internal rules on information security that contains instructions and measures to protect your personal data from being destroyed, lost or altered, against unauthorised disclosure, and unauthorised access to and knowledge of them.

• You have the right to access the personal data we process about you

• You have the right to object to our collection and further processing of your personal data

• You have the right to have your personal data rectified and deleted, with certain statutory exceptions, including the Bookkeeping Act

• You have the right to request us to restrict the processing of your personal data

• Under certain circumstances you may also request to receive a copy of your personal data as well as the transmission of your personal data which you have provided us with to another data controller (data portability)

If you have any questions in relation to this privacy policy or if you wish to make a complaint in connection to our processing of your personal data, please contact: Christina Fenger, Email: [email protected] 

If your complaint is not resolved by us and you wish to proceed with the case, you can send your compliant to the local Data Protection Authority. You can find your local Data Protection Authority here. 

We reserve the right to make changes to this privacy policy from time to time. When updated, the date at the bottom of the privacy policy will be updated accordingly. The, at all times, applicable privacy policy will be available at our e-learning platform. In the event of significant changes, you will be notified via email.