JOIN THE ROYAL CANIN CLUB

A Loyalty Program application that rewards pet owners with the best member benefits, points, rewards and useful pet tips. Download the app to get started!

POINTS REDEMPTION INSTRUCTION GUIDE

STEP 1

Download the Royal Canin (MY) App on the Play (Android) or App store (ios).

STEP 2

Update your pet profile on the app via Menu > My Pet Profile

STEP 3

Peel the Royal Canin Club Sticker and scan the QR code

STEP 4

Scan the barcode at the bottom of the product bag

STEP 5

Type in any referral code from the pet store or vet for additional points

STEP 6

Yay! Points instantly reflect in your account on the top right of the app.

STEP 7

Scroll down the homepage of the app and click on the reward you wish to redeem

EXCLUSIVE CLUB BENEFITS

#1 RM10 WELCOME VOUCHER

As a new member, enjoy a free RM10 welcome voucher on us. This voucher can be used on Royal Canin products sold in participating pet stores and vets. Participating outlets can be found on the ‘store locator’ section in the menu of the Royal Canin Club App.

#2 COMPLIMENTARY PUPPY & KITTEN STARTER KIT*

New pet parent to a kitten or puppy? Give them a healthy start to life with a free starter kit from Royal Canin. Simply update your kitten or puppys’ profile in the app to redeem.

#3 GET POINTS WITH EVERY PURCHASE

Each purchase of Royal Canin product with a QR sticker entitles you to 20 points. Peel and scan the sticker on the bag to earn points. You can also get additional points by keying in the referral code from the pet store or vet.

#4 REDEEM REWARDS WITH YOUR POINTS

The Royal Canin app has an array of rewards from pet merchandise to vouchers, redeemable with the points you have accumulated.

#5 MEMBER EXCLUSIVE PROMOTIONS

Keep a lookout on our app from time to time to discover exclusive promotions such as food vouchers, vet vouchers, exclusive invites to events, activities and more!

#6 PERSONALIZED PET CARE TIPS

Royal Canin believes that every pet is unique. Your pet profile enables us to provide you with the best tips and nutrition needs for your pet! Read articles, answer quizzes and more on the app.

ROYAL CANIN CLUB FAQS

A loyalty program specially created by Royal Canin Malaysia that rewards and benefits pet owners.


As members, you will get to enjoy many privileges, such as:

  • Exciting reward redemption through points collection.
  • Welcome voucher and gift set for new registration.

    *Gift set and welcome voucher are while stock last only.

  • Easy access to pet care educational contents through E Learning and Quizzes.
  • Get the latest news and promotions from Royal Canin Malaysia in app.
  • Fun quizzes for points collection.
  • Earn points during purchase of Royal Canin products.

As our Royal Canin Club members, you will get to enjoy the below app features:

  • Points Collection and Reward Redemptions.
  • Welcome voucher and gift set redemption for new registration.

*Gift set and welcome voucher are while stock last.

  • Tips on how to take care of your pets through E Learning.
  • Latest promotions and news from Royal Canin Malaysia.
  • Fun Quizzes for points collection and educational purposes.
  • Store locator to locate the nearest participating vet clinics/ pet shop.

The terms and conditions for joining Royal Canin Club can be read via the options below:

Option 1:

During registration as new members, after filling in your personal details, the terms and conditions will appear to be read and accepted prior to completion of registration.

Option 2:

  • Click on the 3 bars on the top left corner.
  • Then, scroll down and click on [Terms & Conditions].

As of now, only selected number of vet clinics and pet shops are participating in this program.

To find out which vet clinic and pet shops are participating in Royal Canin Club, tap the 3 bars [hamburger] at the top left corner.

Click on [Store Locator] to find the nearest participating pet shops/ Filter [Vet] for the updated list of participating vet clinics.

We strongly encourage pet owners to call the vet clinics/ pet shops prior to heading over to check if they are participating in Royal Canin Club.


Yes, but NOT ALL breeders/ shelters are participating in each state.


Yes. Please check the in-App [Store Locator] for the updated list of participating pet shops and vet clinics (filter [Vet]).


This process can be done with the guidance of the pet shop staff. Follow the simple steps below:

  1. Download Royal Canin Club app from your Apple app store or Google play store.
  2. Click the [Sign up for new member] button.
  3. Choose your account type [Pet owner], then click [Continue].
  4. Fill up the required personal details (mobile number, name, password, confirm password, pet species).
  5. Type in Pet Shop /Vet/ Breeder Referral Code/ Scan Shop QR code from the pet shop staff version of Royal Canin Club app.
  6. Click [Continue].
  7. Once you have done this, the terms and condition will appear for you to read through.
  8. Click [Accept] once done.
  9. A 6-digit OTP code will be sent to your registered phone number.
  10. Key in the [6-digit OTP code].
A notification that says [Register Success] will appear

Yes, you can.