POINTS REDEMPTION INSTRUCTION GUIDE
Download the Royal Canin (MY) App on the Play (Android) or App store (ios).
Update your pet profile on the app via Menu > My Pet Profile
Peel the Royal Canin Club Sticker and scan the QR code
Scan the barcode at the bottom of the product bag
Type in any referral code from the pet store or vet for additional points
Yay! Points instantly reflect in your account on the top right of the app.
Scroll down the homepage of the app and click on the reward you wish to redeem
EXCLUSIVE CLUB BENEFITS
#1 RM10 WELCOME VOUCHER
#2 COMPLIMENTARY PUPPY & KITTEN STARTER KIT*
#3 GET POINTS WITH EVERY PURCHASE
#4 REDEEM REWARDS WITH YOUR POINTS
#5 MEMBER EXCLUSIVE PROMOTIONS
#6 PERSONALIZED PET CARE TIPS
ROYAL CANIN CLUB FAQS
A loyalty program specially created by Royal Canin Malaysia that rewards and benefits pet owners.
As members, you will get to enjoy many privileges, such as:
- Exciting reward redemption through points collection.
- Welcome voucher and gift set for new registration.
*Gift set and welcome voucher are while stock last only.
- Easy access to pet care educational contents through E Learning and Quizzes.
- Get the latest news and promotions from Royal Canin Malaysia in app.
- Fun quizzes for points collection.
- Earn points during purchase of Royal Canin products.
As our Royal Canin Club members, you will get to enjoy the below app features:
- Points Collection and Reward Redemptions.
- Welcome voucher and gift set redemption for new registration.
*Gift set and welcome voucher are while stock last.
- Tips on how to take care of your pets through E Learning.
- Latest promotions and news from Royal Canin Malaysia.
- Fun Quizzes for points collection and educational purposes.
- Store locator to locate the nearest participating vet clinics/ pet shop.
The terms and conditions for joining Royal Canin Club can be read via the options below:
During registration as new members, after filling in your personal details, the terms and conditions will appear to be read and accepted prior to completion of registration.
- Click on the 3 bars on the top left corner.
- Then, scroll down and click on [Terms & Conditions].
As of now, only selected number of vet clinics and pet shops are participating in this program.
To find out which vet clinic and pet shops are participating in Royal Canin Club, tap the 3 bars [hamburger] at the top left corner.
Click on [Store Locator] to find the nearest participating pet shops/ Filter [Vet] for the updated list of participating vet clinics.
We strongly encourage pet owners to call the vet clinics/ pet shops prior to heading over to check if they are participating in Royal Canin Club.
Yes, but NOT ALL breeders/ shelters are participating in each state.
Yes. Please check the in-App [Store Locator] for the updated list of participating pet shops and vet clinics (filter [Vet]).
This process can be done with the guidance of the pet shop staff. Follow the simple steps below:
- Download Royal Canin Club app from your Apple app store or Google play store.
- Click the [Sign up for new member] button.
- Choose your account type [Pet owner], then click [Continue].
- Fill up the required personal details (mobile number, name, password, confirm password, pet species).
- Type in Pet Shop /Vet/ Breeder Referral Code/ Scan Shop QR code from the pet shop staff version of Royal Canin Club app.
- Click [Continue].
- Once you have done this, the terms and condition will appear for you to read through.
- Click [Accept] once done.
- A 6-digit OTP code will be sent to your registered phone number.
- Key in the [6-digit OTP code].
Yes, you can.