Helping cats and dogs live their healthiest lives.
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Talk to us

If you would like to contact us via phone or email please find the relevant contact information below.

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Get the answers you need

Expert answers to the most common questions about pet health, Royal Canin and our products.

Get answers
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Charges may vary depending on your service provider, possibly incurring higher costs. Please check with your provider or alternatively e-mail us on one of the contact forms. Our lines are open Monday to Friday.


For products from our retail range please call 0845 300 5011 (9am-4pm)

For products from our veterinary range please call 0845 300 6015 (9am-4pm)

If you have an enquiry about your puppy or kitten welcome box please call 0845 300 5965 (9am-4:30pm)

Business Partners

If you are a business partner and wish to contact us to place an order, or discuss an order you have already placed:

Breeders 0845 300 5965 (9am-4:30pm)

Guide Dogs, or other Assistance Dogs 0345 606 9498 (9am-4:30pm)

Retailer 0845 606 9980 (9am-4:30pm)


For veterinary practices please use the dedicated veterinary number provided in your product book (9am-4pm).


Our Breeder Club supports dog and cat breeders across the UK and Ireland. To ask questions about your loyalty points, using the Pro Shop, or any other queries about the Breeder Club please email us.

Show sponsorship

We are proud to support dog and cat shows around the UK and Ireland. Click hereto apply for sponsorship for your show!

Crown Pet Foods

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Castle Cary



Get Directions

0845 300 5011

Contact us via email

If you have not found the answer to your query in our FAQs, or you would prefer to contact us by email, then please choose which topic below relates to your enquiry so that your email can be directed to the right place:

Nutritional enquiry (feeding guidelines and product selection)
Product quality enquiry
Voucher enquiry
Loyalty program enquiry

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