Terms

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For online product purchases: Please note - the list of vendors referenced on our website is not exhaustive but only includes those Royal Canin direct clients selling online or offering a drive delivery option, who utilise technical tools to monitor their product stock levels in real-time, such tools being compatible with our website.

Signing up to Royal Canin: Please read the following Privacy Statement from Mars explaining the terms of your registration and data https://www.mars.com/privacy

The third party websites linked to from our website are neither owned nor published by Royal Canin. We are not responsible for such websites and we do not check, guarantee or endorse their content. We do not monitor, make any representation with respect to or assume any liability for such third party websites. You remain solely responsible for protecting yourself if you visit any of these sites.  When you visit a third party website, the terms and conditions governing the use of that website, as well as its policies regarding personal data processing, will apply to your use of that site. Before starting to use a third-party website or making a purchase from that vendor, we recommend that you read that website's Terms and Conditions for sale and for use, and its Privacy Policy.

1. This competition is available from 27/06/2022 to 03/07/2022.

2. To be in with a chance of winning, you must submit a photo of your British Shorthair cat or Labrador dog in the comments of the relevant post on Facebook or by tagging us and using the hashtag #RoyalCaninBritishShorthair or #RoyalCaninLabrador on Instagram. Photos sent via messenger or email will not be included.

3. 2 winners will be selected at random. 1 winner will receive a 3 month supply of British Shorthair food (suitable for their lifestage) and 1 winner will receive a 3 month supply of Labrador food (suitable for their lifestage).

4. This competition excludes all other products and ranges.

5. By entering your image, you give consent to the image being used in future marketing campaigns.

6. Requires internet access and the use of a valid email address.

7. Your postal details will be required for the purpose of sending your prize only.

8. Open to residents of the UK & Ireland only.

9. In the event of any dispute regarding the rules, conduct, results and all other matters relating to a promotion, the decision of Royal Canin shall be final and no correspondence or discussion shall be entered into.

10. Royal Canin Social Media Terms & Conditions apply.

11. Royal Canin's Privacy & Copyright terms apply in addition to those stated here; acceptance of these terms and conditions also implies acceptance of our Privacy & Copyright terms and the Mars Privacy Policy (detailed here https://www.mars.com/privacy).

12. Royal Canin reserves the right to end this promotion at any point at its discretion and without prior notice.

13. Sometimes, through reasons outside of Royal Canin’s control, the website (as with any website) may not be accessible. Royal Canin cannot guarantee continuous, uninterrupted access to the website. No responsibility will be accepted for any difficulties in entering, claiming or any entries/claims delayed or corrupted. Royal Canin will have no liability for any loss arising out of such an event.

  1. Online registration via www.fido.royalcanin.ie only.
  2. Requires a unique code which is the microchip number you have registered with Fido.
  3. Requires internet access, use of a valid email address and registration with Royal Canin (you will be prompted to create a new profile if you do not have one).
  4. Vouchers are sent by email.
  5. Vouchers valid for 60 days from date of registration.
  6. Photocopies of vouchers will not be accepted.
  7. One voucher per person for redemption.
  8. Not to be used in conjunction with any other Royal Canin offer.
  9. Open to residents of Northern Ireland and the Republic of Ireland only.
  10. Open to persons aged 18 or over only.
  11. Requires completion of Microchip Registration via Fido and payment of the appropriate fee to Fido.
  12. No cash alternative
  13. Non-transferable.
  14. Royal Canin’s Privacy & Copyright terms apply in addition to those stated here; acceptance of these terms and conditions also implies acceptance of our Privacy & Copyright terms.
  15. Free voucher is valid for stated value only.
  16. Not redeemable against Veterinary Therapeutic (Clinical) or Professional ranges.
  17. Only valid in the veterinary practice or retailer selected during registration.
  18. Not valid with online retailers or at shows or exhibitions.
  19. While stocks last.
  20. Royal Canin reserves the right to end or amend this activity at any point at its discretion.

We are running an activation across a number of our retail partners (online and instore) in the United Kingdom calculating the average number of feeds per bag. This activation runs from 01/08/22 (end date is at the discretion of the retailer). *Average of 60 feeds per bag is calculated using Royal Canin on-pack feeding guidelines for a 4kg cat (across 1.5kg-2kg bags of ROYAL CANIN® Indoor, Fit32, Ageing 12+, Digestive Care and Light Weight Care) that is fed wet food and kibble (dry food) daily. Feeds per bag will vary based on a cat’s age, size, breed or weight. Refer to back of pack for feeding guidelines.

Terms and Conditions:

1. Valid from Royal Canin only. 
2. Vouchers are sent by email. 
3. Vouchers are valid for 90 days from date of online registration. 
4. Photocopies of vouchers will not be accepted. 
5. One voucher per transaction. 
6.Not to be used in conjunction with any other Royal Canin offer. 
7. No prior purchase necessary. 
8. No cash alternative. 
9. Non-transferable. 
10. Royal Canin's Privacy & Copyright terms apply in addition to those stated here; acceptance of these terms and conditions also implies acceptance of our Privacy & Copyright terms. 
11. £5 or €6 off voucher is valid against products from the birth and growth range. 
12. Not redeemable against Veterinary Therapeutic (Clinical) or Professional ranges. 
13. Only valid in the retailer selected. 
14. Not valid in veterinary practices, with online retailers or at shows or exhibitions. 
15. While stocks last. 
16. Royal Canin reserves the right to end this activity at any point at its discretion. 
17. One voucher per unique email address  
18. Vouchers must be printed before redemption at your chosen store    
19. Open to residents of UK, NI & ROI only
20. Open to persons aged 16 or over only.   
21. Not open to employees of Crown Pet Foods Ltd.    
22. Royal Canin product recommendation is based only on the information provided at registration. If you have health concerns regarding your pet, please seek professional veterinary advice.  
23. In the event of any dispute regarding the rules, conduct, results and all other matters relating to a voucher, the decision of Royal Canin shall be final and no correspondence or discussion shall be entered into.     
24. Sometimes, through reasons outside of Royal Canin’s control, the website (as with any website) may not be accessible. Royal Canin cannot guarantee continuous, uninterrupted access to the website. No responsibility will be accepted for any difficulties in entering, claiming or any entries/claims delayed or corrupted. Royal Canin will have no liability for any loss arising out of such an event.  

The ROYAL CANIN® Loyalty Programme offers registered pet owners the ability to earn points when they purchase ROYAL CANIN® dog and cat Health Nutrition products at selected participating stockists.

By registering or activating a card you are accepting the terms and conditions set out below as well as our Privacy & Copyright terms.

  1. ROYAL CANIN® Loyalty Programme cards are available from selected participating stockists and are activated through the stockist by providing a valid mobile phone number or online through your account.
  2. The Loyalty programme requires use of a valid email address and registration with the ROYAL CANIN® Loyalty Programme in order to access the website and to be able to view balance and redeem points against money off vouchers.
  3. If you wish to print physical vouchers, you will need internet access and access to a printer, all vouchers must be printed with the barcode displayed properly. Alternatively you can redeem points in store with your retailer, points will be deducted directly from your Loyalty account, you will need to have registered your card in order to redeem any form of voucher.
  4. The ROYAL CANIN® Loyalty Programme card and any associated points are provided by ROYAL CANIN® and will remain the property of ROYAL CANIN® at all times.
  5. As per our standard promotional terms and conditions the programme is only open to:
    1. Persons aged 18 and over; and
    2. Residents of United Kingdom and Republic of Ireland only

    on a one account per person basis.

  6. ROYAL CANIN® reserves the right to refuse accounts at its sole discretion.
  7. ROYAL CANIN® reserves the right to amend or terminate the programme at any time and will provide 28 days notice to users before doing so via its loyalty website.
  8. All personal details provided by the pet owner must be correct and it is the pet owner’s responsibility to inform ROYAL CANIN® of any changes by updating their personal profile. ROYAL CANIN® cannot be held liable for any loss of points due to missing or incorrect data or other such occurrence.
  9. Loyalty programme cards are:
    1. Non-transferable and only to be used by the registered user
    2. Not to be used in conjunction with any other ROYAL CANIN® offer
    3. Not substitutable for cash alternatives
    4. Open to pet owners (consumers) only and not available to persons linked to any stockist running the Loyalty programme.
    5. Only available whilst stocks last.
  10. The ROYAL CANIN® Loyalty Programme card can be used to earn points against purchases of ROYAL CANIN® products at participating Loyalty stockists only.
  11. ROYAL CANIN® Loyalty Programme card points can be earned in selected participating stockists on most ROYAL CANIN® products excluding veterinary and professional ranges.
  12. ROYAL CANIN® reserves the right to alter points available on each product at its discretion and may provide promotional periods of increased points on selected products in selected stockists.
  13. ROYAL CANIN® reserves the right to impose and alter maximum limits on points available over set periods.
  14. ROYAL CANIN® loyalty programme points are deemed to have no cash value.
  15. The ROYAL CANIN® Loyalty card is not a cheque guarantee or credit card.
  16. Points will be classed as redeemed once exchanged for vouchers.
  17. To qualify for points, cards must be presented in the stockist at the time of purchase, points cannot be added retrospectively.
  18. Pet owners wishing to close their Loyalty Programme account may do so by logging in and deleting their account and/or by contacting ROYAL CANIN® using the contact us option within the ROYAL CANIN® website or by returning their card to: Crown Pet Foods, Oak Tree Meadow, Blackworthy Royal, Castle Cary, Somerset, BA7 7PH.
  19. Vouchers available by redeeming points are only available whilst stocks last and are subject to specific terms and conditions.
  20. ROYAL CANIN® holds the right to make a final decision on points awarded for any transaction at all times.
  21. Abuse or misuse will not be tolerated and ROYAL CANIN® reserves the right to remove, recall, decline, withdraw or suspend any account or the programme at its discretion.  This includes any promotional activities which may attract additional bonus points.
  22. Cards should be kept in a safe place. No responsibility can be taken by ROYAL CANIN® for any loss associated with the loss or theft of Loyalty Programme cards.

At Mars Petcare we are very involved in activities dedicated to dogs, cats, horses and other pets around the world.  Every year we sponsor hundreds of animal related events, partner with many organisations, and donate substantial amounts of pet food, funds and Associate time. All of these efforts are executed with a single vision in mind: “a better world for pets.

Our expectation of our partners in such events is that they –

  • Meet pet welfare standards that parallel those embodied in our brands. This includes respecting the internationally recognised five freedoms of animal welfare. The five freedoms of animal welfare are: freedom from hunger and thirst by ready access to fresh water and a diet to maintain full health and vigor; freedom from discomfort by providing an appropriate environment including shelter and a comfortable resting area; freedom from pain, injury and disease by prevention or rapid diagnosis and treatment; freedom to express normal behavior by providing sufficient space, proper facilities and company of the animal’s own kind; and freedom from fear and distress by ensuring conditions and treatment which avoid mental suffering.
  • Embrace a vision, mission and/or values that reflect our own (and more specifically that of our partnering brands). Every partner must espouse policies and engage in practices that align with our guiding vision of “a better world for pets.”
  • Adhere to all national laws and legal requirements, especially as they relate to animals and their welfare.

We will not, under any circumstances, consider relationships that incorporate a sponsored demonstration, show or activity:

  • That deliberately causes harm, pain or distress to any animal.
  • That promotes a diet or activity which will intentionally result in harm to any animal.
  • In which the environment for all animals is not suitable or appropriate to support the animals’ well-being.

 

Together we can make a better world for pets.

ROYAL CANIN® prides itself on the quality and palatability of our diets and offers a full money back guarantee on all our diets.

We are so confident that your pet will love ROYAL CANIN® that we offer a 100% money back guarantee on the palatability of our food. However, to manage these claims, the below points must be adhered to in order to receive this money back guarantee.

1.    Your pet is refusing to eat the food, and the food has been fed for the first time following a period of gradual introduction (we recommend a 5-7 days gradual transition between diets).

2.    Palatability Guarantee (100% money back) is only applicable to a single bag of ROYAL CANIN® cat or dog food or a single purchase of wet food.

3.    ROYAL CANIN® products bought in conjunction with a promotion will be refunded at the price purchased. Promotional giveaways must be returned in order for the full refund to be complete.

4.    Although we offer the Palatability Guarantee to all retailers and veterinary practices, it remains at their discretion to honour it, and we therefore advise to discuss this guarantee prior to purchasing a product.

5.    This offer is limited to a single refund of one bag per household and to persons living in the United Kingdom and Republic of Ireland, excluding ROYAL CANIN® staff.
 
6.    For a refund to be made you will be required to supply your retailer with the remaining contents of the bag of food or a photo containing at least 75% of the food (by weight), and must still be in date, a valid proof of purchase (relating to the retailer through which you are claiming a refund), a written letter (at least five lines) explaining what happened when you introduced the food along with, your name, address and contact details.
 
7.    You may be required to fill out a request form supplying your signature and ticking an authorisation box to confirm you have read and understood how your information will be held, giving your consent to ROYAL CANIN® to hold your information for verification and auditing purposes.
 
8.    Please be aware ROYAL CANIN® will hold this form including the information you have supplied for verification and auditing purposes for a maximum of seven years.
 
9.    ROYAL CANIN® will take all reasonable precautions to keep the details of your refund application secure, but unless ROYAL CANIN® is negligent, we shall not be liable for unauthorised access to the information you provide about yourself for the purpose of fulfilling your refund application, unless you agree otherwise.

10.    ROYAL CANIN® reserves the right to end this activity at its discretion at any time without notice.

11.    For more information about our Privacy and Legal information please visit: www.mars.com/privacy-policy and www.mars.com/legal

  1. By participating in a ROYAL CANIN® Twitter/Facebook/Instagram Promotion, you fully agree and accept these ROYAL CANIN Standard Twitter/Facebook/Instagram Promotion Terms and Conditions as well as any individual terms and conditions of the specific prize draw.
  2. ROYAL CANIN Twitter, Facebook & Instagram prize draws are open to residents of the UK and Ireland (unless otherwise stated), aged 18 and over only, excluding Associates of ROYAL CANIN or employees of companies involved in the prize draw and their associated, affiliated or subsidiary companies, their families, agents, or anyone connected with the relevant prize draw.
  3. To enter Twitter promotions, entrants must have access to the internet and have a genuine Twitter account. Entrants must follow @royalcaninuk to be eligible to enter ROYAL CANIN Twitter promotions.
  4. To enter Facebook promotions, entrants must have access to the internet and have a Facebook account. Entrants must ‘like’ @RoyalCaninUK on Facebook to be eligible to enter ROYAL CANIN Facebook promotions.
  5. To enter Instagram promotions, entrants must have access to the internet and have a Instagram account. Entrants must ‘follow’ @royalcanin_uk or @royalcanin_ie (as specified) on Instagram to be eligible to enter ROYAL CANIN Instagram promotions.
  6. The winner or winners will be drawn at random from all eligible entries received during the course of the prize draw. The number of winners in any promotion and the prizes available will be confirmed within the entry details for that promotion. Entries are only valid if the entry is completed correctly in accordance with the specific promotion Terms and Conditions. ROYAL CANIN will conduct the draw, whose decision in all matters relating to the prize draw is final. No correspondence will be entered into except with prize winners.
  7. Only one entry per person per social media account in any promotion.
  8. No purchase is necessary to enter, unless otherwise stated.
  9. Entry in a promotion closes when stated in the entry details for that particular promotion. Entries received after closure will not be counted.
  10. Winners will be notified via the Social Media platform that the prize draw was run on via a private message unless otherwise stated. Winners’ names (at ROYAL CANIN’s absolute and sole discretion) may be announced on the ROYAL CANIN Facebook/Twitter/Instagram page. Winners must therefore ‘like’ or ‘follow’ the account in order to be contacted about prizes. Prize winners will be notified after the prize draw (which will take place within 7 days of the promotion closing date unless otherwise stated) via private message. Winners must then provide a postal address to which their prize should be delivered within 48 hours via private message. Failure to respond to the notification or acknowledge the win within the claim period of 48 hours (unless an alternative period is provided for in that promotion’s Terms and Conditions) will invalidate that winner’s claim and their prize will be forfeited. In these circumstances, ROYAL CANIN will select an alternative winner from all remaining entries in that prize draw.
  11. In order to receive their prize, a winner is required to provide ROYAL CANIN with their full name and a valid UK or Ireland residency address or email address.
  12. Prizes are as stated, are non-transferrable and no cash alternatives are available. ROYAL CANIN reserves the right to award alternative prizes of equal or greater value in the event that advertised prizes become unavailable for any reason.
  13. When dates for claiming a prize are specified, such dates cannot be altered and by entering a promotion where the prize relates to a specific event which is date-specific, ROYAL CANIN or the third party prize supplier are not liable in any way to any winner who cannot attend the prize event for any reason.
  14. ROYAL CANIN will not be liable for any delays in the receipt of entries and ROYAL CANIN does not accept responsibility for entries which are not received for any reason, or for any prizes which cannot be delivered due to an incorrect or inaccurate address having been provided by the winner. Except where indicated otherwise in a specific promotion’s Terms and Conditions, prizes will be received within 28 days of receipt by ROYAL CANIN of a winner’s address details.
  15. ROYAL CANIN will collect personal data about entrants online, in accordance with our privacy policy. ROYAL CANIN will not share your details with any third party companies or organisations.
  16. ROYAL CANIN reserves the right to amend or temporarily suspend a promotion in the event of any unforeseen circumstances, or technical reason outside of its reasonable control, with no liability to any entrants or third parties.
  17. By participating in a ROYAL CANIN promotion, participants accept either Facebook’s/Twitter’s/Instagram’s terms and conditions (as the case may be, depending on their route of entry) although it is acknowledged that such ROYAL CANIN promotion is not sponsored or endorsed by, nor associated with Facebook/Twitter/Instagram. Participants entering release Facebook/Twitter/Instagram (as the case may be, depending on their route of entry) from any and all liability arising out of or in connection with their entry in a promotion.
  18. Winners’ details (names and countries only) can be obtained by sending an SAE to Crown Pet Foods Ltd, Oak Tree Meadow, Blackworthy Road, Castle Cary, Somerset, BA7 7PH within 4 weeks of the closing date of the relevant promotion.
  19. In the event that ROYAL CANIN believes that an entry contravenes these Terms and Conditions, it reserves all rights to disqualify that entry at its absolute and sole discretion.
  20. These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction. ROYAL CANIN reserves the right to amend the terms and conditions for this competition at any time without notice.