Pet Foods Limited t/a Royal Canin, with registered number 02744493 and having
its office at Oak Tree Meadow, Blackworthy, Road, Castle Cary, Somerset, BA7
7PH (« Royal Canin ») provides a digital multi-service platform called “Royal
Canin Academy” designed for Professionals and accessible from the internet
(« Platform »).
Platform is designed to provide access to Training, whether online or in
person, to support Professionals in their daily practice focusing on
nutritional recommendations and scientific content. Some Trainings can include
content related to Royal Canin products.
By creating an account and using the Platform, you
expressly agree to the following terms and conditions:
Account means the individual
account allowing the User to access the Platform after acceptance of the Terms.
Breeder means a person who selectively breeds carefully
selected mates (dogs or cats), to sexually reproduce offspring with specific,
consistently replicable qualities and characteristics.
Terms means these general conditions
applicable to the entire Platform. The General Terms are intended to govern all
Trainings provided under the Platform, except when expressly modified or
superseded by the Specific Terms.
Force Majeure Event means any
acts, events or circumstances which are unforeseeable, outside the control of
the affected Party and render said Party unable to comply totally with its
obligations under this Agreement, including without limitation restrictions
created by the COVID-19 pandemic.
Owner means a
cat and/or dog owner that are clients of the Professional.
designate respectively a Breeder, a Vet or any person employed by the Vet or a
veterinary practice registered and authorised to operate as such within the UK
a Retailer, a Shelter Worker or all of them.
Registrant means a
User that has registered to a Training.
Retailer means an
authorized distributor of Royal Canin products.
Services means the making available of the
Platform to all Users.
Worker refers to any person that works in an animal shelter, as a kennel
assistant, kennel manager or as professionals trained to work with guide dogs
or dual purpose assistance dogs.
Training means all
trainings, courses, whether online or in person, provided by Royal Canin and to
which the User can access and register on the Platform.
documentation, whether printed or available online, provided by Royal Canin in
relation to the Training.
User means a Professional that is entitled to use the Platform through a direct
agreement with Royal Canin or a Vet Student that has been authorised to use the
Platform by a Professional or Royal Canin.
User Content means any pictures, feedback, comments, ratings or
other content uploaded
by the User to the Platform.
Vet means a natural person
exercising as veterinarian or Vet Practice, duly registered and licensed by the
competent professional regulatory body, practicing animal medicine and surgery,
as defined by applicable laws, rules and regulations.
Student means a Vet Student allowed to use the platform under the
supervision of his/her school.
1 – Acceptance of the Terms
navigation on and access to the Platform are subject to the full acceptance of
the General Terms by the User.
General Terms form a contract between Royal Canin and the User. If the User
refuses to be contractually bound by the General Terms, the User may not use
the Platform and Trainings.
General Terms are available at any time on the Platform.
2 – Registration on the Platform
Conditions for User’s registration
entitled to register on the Platform must be Professionals who undertake to use the Platform for strictly
Professionals may only be granted access to the
Platform as authorised by Royal Canin and can only access the Platform through
an active Account.
In order for the Professional to have Account, Royal
Canin will send an invitation by email to the Professional, requesting him/her
to fill in a digital form with his/her information (full name, unique
email, profession/role, Country of
residence, time zone and preferred language).
The Professional must give true, correct and complete information about
his/her identity. After verification of the information by Royal Canin, Royal
Canin creates the Account for the Professional and sends him/her an email with
a link to the Platform, his/her login and a temporary password. The
Professional will then have a limited period, provided in the email, to activate
his/her Account by clicking on the link and creating a new password. If the
Professional does not activate his/her Account within this period, Royal Canin
will send him/her a reminder to proceed with the activation of the Account
within a period that will be indicated in the reminder email. In the absence of
action by the Professional within this period, his/her account will be deleted.
Vet Students may use the Platform, provided that their
access to the Platform is granted directly by Royal Canin or pursuant to the
authorization granted by and under the supervision of an Account Admin, i.e.
their School. Vet Students are solely entitled to use the platform for their
personal use and informative and educational purposes only and are in no way
authorized to use the Platform to provide veterinary medical advice or
diagnoses. The Vet Student shall be solely responsible and liable for any
his/her use of the Platform.
Except as set out elsewhere within these
General Terms, the Vet shall be solely responsible and liable for any use of
the Platform by the Vet Students.
User (a) guarantees the truthfulness, accuracy and completeness of the
information provided to Royal Canin and will be solely responsible for any
error, omission and update; (b) undertakes to promptly update the data and
information provided when necessary; and (c) must, when no longer a
Professional, (i) promptly notify Royal Canin by e-mail and (ii) immediately
stop using the Platform.
2.2 Access to the Platform through the
As soon as the User
accepts the General Terms, the User (a) may access the Platform via the
Account, using a login and password, provided by Royal Canin, which are
personal and remain in the User’s custody; (b) must take all necessary
precautions to ensure the confidentiality, security and correct use of the
User’s login and password, in order to prevent them from being disclosed or
used by to unauthorized third parties; and (c) is solely responsible for the
use by any other person of the User’s login and password as well as for any
operations carried out via the User’s Account. Any connection to the Account
and/or transmission of data made using the Account will be presumed to have
been made by the holder of said account and under the User’s sole
responsibility, except where the Vet Account is accessed by Royal Canin for
security, maintenance or other technical reasons or the Vet is able to
demonstrate otherwise. In the event of fraudulent use of the User’s password
and/or log in, the User undertakes to inform Royal Canin in writing as soon as
holder of the Account is fully responsible for any use of the Account and
warrants and represents that the User undertakes to make proper use of the
Platform and to comply with the Terms.
3 – Trainings
A User can register to a Training by clicking on the
appropriate link and filling with the required information.
Cancellation of the Training
3.2.1 Cancellation by the
Registrants may cancel their participation to an
online Training at any moment by unsubscribing from the particular training
session and/or signing out of his or her
3.2.2 Cancellation by Royal
Royal Canin reserves the right to cancel Trainings, change the
appearance or functionality of the online Platform (including without
limitation making changes to the visual layout, descriptions, interactive
widgets), change instructors, or change, update or delete Training content. In
the event that a Training must be canceled, registrants will be informed at
least thirty (30) days prior to its beginning. Registrants will be notified via
email. Royal Canin will make every effort to avoid cancellations.
Royal Canin will not be liable for any cancellation,
modification or removal of all or part of the Trainings.
3.3. Proper participation to the Trainings
in the case of Vet Students who may use the Trainings in a personal capacity
for educational or informational purposes only, the User shall participate in
the Trainings only for a professional purpose, in strict compliance with the applicable laws, rules and regulations
that govern the practice of its
profession (in particular the applicable rules of professional ethics and
User undertakes :
to engage in acts or behaviors of any nature (in particular, without
limitation, downloading, sending, diffusion, edition, emission, publication)
which are contrary to local law or regulation, infringe the local public order,
third party rights, its rules of professional ethics or the image or rights of
to: (a) deliberately download, upload, disseminate or forward any information,
data including or constituting computer virus or any other code or computer
program conceived to interrupt, destruct, distort or limit the features of any
software, computer, service or online communication tool; (b) deliberately
download, upload, disseminate or forward any false information, illegal,
inappropriate or improper content; (c) disrupt, slow down, block or alter the
normal data flow exchanged through the Platform; or (d) reproduce, copy, sell,
exchange, resell, or use to any commercial purpose any part of the Platform,
comply with all safety rules and regulations and any other reasonable security
requirements that apply at the premises at which the Trainings are provided.
Royal Canin reserves the right to remove any Registrant from a Training whose
behavior is deemed inappropriate by Royal Canin or its trainers.
Article 4 – Content
4.1 Nature - Content proposed to the User on the
Platform will depend on its profession (e.g..
Vet, Breeder, Retailer, etc.). The content will be of an educational nature
and will be of two types:
content: content that will not be related to Royal Canin products (e.g. neutral
information on pet healthcare or nutrition); and
content: content related to Royal Canin Products , identified through a
content might be available for a limited period of time. Information on such time-limited
content will be provided on the Platform near each content.
4.2 Ranking – The Trainings that might be proposed
to the User on the Platform might be ranked according to the following
of creation of the content or of last modification; and
interests of the User for certain contents or information.
4.3 Discounts - Royal Canin might decide, but does not commit,
to offer discounts on Royal Canin products to Users who receive Training . The
terms relating to such promotions shall be made available to the User at the
time of the promotion.
Article 5 – Royal Canin warranty and
Royal Canin ensures that all Trainings are delivered
diligently and in a good, workmanlike, timely and professional manner
consistent with industry standards.
will be performed as described in the individual class agendas.
Royal Canin shall provide trainers to present the
Training course as it, in its sole discretion, deems fit and Royal Canin shall
be entitled at any time to substitute any trainer with any other person who, in
Royal Canin sole discretion, it deems suitably qualified to present the
Royal Canin does not warrant that the provision of any
content online will always be available or be uninterrupted, timely or error
free, that defects will be corrected or that such content is secure or free
from bugs, viruses, errors and omissions.
The Training and Training
Material are provided ”as is“. There are no warranties, express or implied, by
operation of law or otherwise for the use or results of the course and
materials, that the User will successfully complete the course, or that any
particular level of knowledge will be attained by the User. The User is
therefore solely responsible to determine whether the training hours completed
via the Platform are eligible for any official recognition by their local
authorities in terms of continuing education.
Royal Canin disclaims any implied warranties including the implied warranties
of merchantability and fitness for a particular purpose.
6 – Duration and Termination
The Terms come into
force for an indefinite period as from their acceptance by the User.
reserve the right to disable your user account at any time, including if you
have failed to comply with any of the provisions of these General Terms, or if
activities occur on your account which, in our sole discretion, would or might
cause damage to or impair the provision of Trainings or infringe or violate any
third party rights, or violate any applicable laws or regulations.
you would like your account deleted, please see the information at Article 7 of
these General Terms.
the event of termination by either party and for any reason whatsoever, Royal
Canin will terminate the User's access to the Platform.
Article 7 – Deactivation and deletion of the Account
Deactivation of the Account
The User may deactivate his/her Account at any
moment. The deactivation of the Account does not lead to its deletion. The User
may ask to Royal Canin to reactivate his/her Account by [email].
Royal Canin may also deactivate the User
Account in the following cases:
Failure to activate the Account within the limited period, provided in the reminder email sent by Royal Canin;
Inaction: should the User not log on to its activated Account after a
period of 5 months, a reminder email will be sent encouraging activity to
maintain the Account within the next 30 days. Should no further activity occur
in these following 30 days, the Account will be turned inactive;
Non-compliance with the General Terms or refusal to accept the General
7.2 Deletion of the Account
The User may decide
to delete his/her Account for any reason whatsoever by sending a request to
Royal Canin. Upon receipt of the request, Royal Canin will delete the Account
within 30 days.
In addition, Royal
Canin will delete the User Account in the following cases:
Under the conditions set out in Article 2.1, if the User does not
activate his/her Account after receiving the reminder email set by Royal Canin;
After 18 months of deactivation of the Account.
– Financial Conditions
fees for use of the Platform or for registration to the Trainings are charged
by Royal Canin to the User. However, fees for certain existing or future
Trainings might be charged by Royal Canin to the User.
9 – Liability
Royal Canin’s liability
Canin does not guarantee the accessibility and permanent, proper functioning of
the Platform or the Trainings, which the User acknowledges and accepts. For
technical, security or safety reasons, an interruption of the Platform or the
Trainings is possible.
Canin incurs no liability in the event of unavailability of the Platform and/or
of all or part of the Trainings for any reason outside of its reasonable
control, including (but not limited to) traffic
congestion on the Internet, failure of Internet service providers, human or
electrical error, malicious intervention, software or hardware malfunctions
and/or any Force Majeure Event.
Canin does not accept responsibility for anyone acting as a result of
information in, or views expressed on, its Training. Royal Canin provides
information related notably to the nutrition and health condition of the pets
through the Trainings. Such information shall not, in any case, replace the
Professional independent and
professional expertise, judgment and, if applicable, diagnosis. Royal Canin is
not liable if the information appears to be inadequate or if the health
condition of a pet is not in line with the information provided on the
the greatest extent permissible under applicable laws, Royal Canin shall not be
liable for any direct, indirect or special damages (loss of data, financial
loss, loss of profit, loss of opportunity) that the User and the Pet Owners may
suffer as a result of the Platform and Trainings, for any reason whatsoever,
including (but not limited to) access or inability to access the Platform and
Trainings, use or inability to use the Platform or any specific Training or the
functioning or non-functioning of all or part of the Trainings. This applies
notably to damages that may result from inaccurate content and notably errors,
slowness or interruption in transmission, loss, disappearance or alteration of
data, computer virus, whatever their origin, intrusions by third parties, etc.
Canin shall not be liable whatsoever in relation to User Content, which is
provided by the User under its sole responsibility, and in full knowledge of
above, Royal Canin shall be liable for any breach of these Terms for losses foreseeable
at the time of the conclusion of the agreement between Royal Canin and the
User is solely responsible for (a) complying with the applicable and legally
binding rules governing his/her profession; (b) the decision to register on the
Platform and participate in the Trainings; (c) if applicable, the diagnosis and
treatment of the medical condition and health status of the pets (Vets solely
are able to physically examine the pets and treat them); (d) the choice to share
certain information or recommendations provided by the Platform as part of the
Trainings with the Pet Owners; (e) any direct and/or indirect damage suffered
by a Pet Owner or a third party as a result of any information provided by the
Platform and the Trainings.
User (a) shall indemnify, hold harmless and defend Royal Canin against any
action, proceedings, claim, complaint or demands whatsoever, by any person
(including Pet Owners) arising out or
resulting from the
User's activity or use the Platform and Trainings; and (b) undertakes to bear
all costs, attorneys' and experts' fees and all damages that Royal Canin may be
ordered to pay in this context by a court decision relating to the formation,
performance and/or termination of a contract concluded between the User and a
Pet Owner, without prejudice to any damages that Royal Canin may claim from the
10 – Intellectual Property
intellectual property rights in relation to the Platform and its content (including
without limitation texts, images, videos, databases, sounds, photographs,
business names, logos, trademarks and Training Materials) but excluding the
User Content, are and remain the property of Royal Canin and/or its affiliates,
or are subject to licenses and/or authorizations granted to Royal Canin by
User is only authorized to use the Platform and its content in accordance with
the Terms. The User may not reproduce, make available to the public, perform,
publish or modify any part of the Platform and its content without the prior,
written agreement of Royal Canin.
b) Training Materials
Materials are the sole property of Royal Canin. All intellectual property
rights in all Training Materials available, including the design, graphics and
text of all printed materials and the audio and video of all webinars and
podcasts, are owned by Royal Canin or are subject to licenses and/or
authorizations granted to Royal Canin by third parties.
the User is given access to the Training Materials, the User is granted a
non-exclusive, non-transferable, revocable license to use the Training
Material. No Training Materials may be copied, reproduced, uploaded, posted,
displayed or linked to in any way, in whole or in part, without Royal Canin
prior permission. Any such use is strictly prohibited and will constitute an
infringement of Royal Canin intellectual property rights.
c) User Content
As part of its use of the Platform, the User will be able to upload User
Content. The User grants Royal Canin and its affiliates a royalty free,
nonexclusive, worldwide license, for the entire duration of the related
intellectual property rights, to make use of the User Content for any reason in
connection with the provision of the Services. In addition, Royal Canin shall
be able to use the User Content for any commercial purpose, including without
limitation promoting and advertising the Platform to third parties.
The User represents and warrants that User Content is free from third
party rights, including any intellectual property rights or rights to privacy. The
User shall accordingly indemnify, defend and hold Royal Canin harmless from any
claim or legal action of a third party related to Royal Canin’s use of the User
Content within the scope of the license.
11 – Personal Data Protection
We may collect or process various categories of personal data that you
provide to us and we will keep your personal data secure. For more information please see our Privacy
Statement at https://www.mars.com/privacy and https://www.mars.com/about/policies-and-practices/data-processing. In the Privacy Statement, you can also find
out how to manage your marketing preferences.
Notice at http://www.mars.com/global/policies/cookie/cn-english
to learn more about what cookies we use and how we use them.
12 – Insurance
User acknowledges that the User has subscribed an insurance policy with an
insurance company known to be solvent and that the User remains the holder, for
the entire duration of the Terms, of an insurance policy covering his/her
professional civil liability risks up to the amount of sufficient capital. All
types of damage (physical, material, intangible, consequential or not) must be
covered by the policy.
request, the User will provide a certificate of insurance to Royal Canin at any
13 – Confidentiality
User undertakes to keep strictly confidential all information relating to Royal
Canin and the Platform, except for information that is properly in the public
domain through no action or fault of the User. The User will take the necessary
measures to ensure that this obligation is respected by any person that may be
authorized to access to such confidential information.
User’s confidentiality obligations will apply during the use of the Platform
and for a period of 5 years after the termination of the Terms.
14 – Modification of the Terms
User acknowledges and accepts that the Platform developed by Royal Canin is an
innovative tool and will evolve in order to add, replace or remove certain
Canin reserves the right to amend the Terms at any time.
the User’s first log in to the Platform after the Terms have been amended, the
User will be provided with the opportunity to read and review the new Terms,
and either (i) accept; or (ii) refuse them. If the User refuses the new Terms,
the User’s access to the Platform will be deactivated and the User will not be
able to use the Trainings anymore.
15 – Final Provisions
Royal Canin does not take advantage of or enforce any of the provisions of the
Terms, it may not be interpreted by the User as a waiver of it.
15.2 Entire Agreement and
Agreement is the entire agreement between the User and Royal Canin relating to
the Training and supersedes all prior or contemporaneous oral or written
communications, proposals and representations with respect to the Training or
any other subject matter covered by these General Terms. If any provision of
these General Terms is held to be void, invalid, unenforceable or illegal, the
other provisions shall continue in full force and effect.
Independence of the Parties
Canin and the User are independent entities, acting in their own name and under
their sole responsibility. It is specified that the User carries out his or her
activity on the Platform in complete autonomy and at his or her own risk.
Platform should in no way be a substitute to the Professional’s individual and
independent professional expertise, review, judgment and/or diagnosis.
regard to Vets, Royal Canin undertakes to allow the Users to respect rules
governing the Vet’s obligation regarding the practice of veterinary medicine
and professional ethics, notably maintaining their independent and objective
Law and jurisdiction
The Terms are
governed by and construed in accordance with the laws of the country of where
the Professional is licensed to practice his/her profession and when no license
is required, where the Professional is located to practice his/her profession.
dispute between Royal Canin and the User arising out of the interpretation,
execution or termination of the Terms which cannot be resolved amicably shall
be settled by the competent courts of [England and Wales, notwithstanding any
incidental claim or guarantee, or in the event of multiple defendants.