ROYAL CANIN® sincerely apologizes for the current product availability issues you may be experiencing. We take full responsibility for this, and deeply regret the impact that these issues may have on you and your pets that we are so privileged to feed.
We have experienced incredible growth in demand for our products at a time when a broader global crisis is putting additional strain on all of us. Despite our best efforts to supply enough of our diets to meet the increased demand, we recognize that we are not meeting your expectations, nor ours.
We want to assure you that we understand your frustrations, and our entire team is committed to getting your cats and dogs the tailored nutrition they deserve. In the meantime, we will be prioritizing the diets we believe are most critical to the health and wellbeing of pets as a first step. Thank you for your patience as we work hard to deliver precise and effective nutrition to meet your pet’s unique needs.