Frequently Asked Questions
We offer a Palatability Guarantee on our products: If your pet doesn’t enjoy the food, and the pack remains at least 50% full, you can return that pack (and any other unopen packs of the same product) to your place of purchase for a refund of the pack price (less applicable delivery, handling, or processing charges).
When returning the pack, you will need to provide details of your dog’s experience, along with your original proof of purchase. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Our Palatability Guarantee applies in addition to, and does not replace, those consumer guarantees. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Where applicable, you are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.Please note individual retailers (including online retailers) have differing time frames for return of product. They can range anywhere between two weeks and longer. When returning the pack to the place of purchase, please refer to the time frame conditions at the place of purchase.
We’re proud to be leading the way in providing a solution to recycle pet food packaging through our Royal Canin Recycling Program in partnership with TerraCycle. Find out more about the TerraCycle program here.