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Competitions and Promotions

Terms and Conditions

WINNERS

  • Thomas
  • Mary
  • Geoffrey
  • Leah
  • Tracy
  • Muniiba
  • Roslyne
  • Fred
  • Jayde
  • Warren
     

 

NATIONAL SURVEY - Weight management

TERMS AND CONDITIONS
  1. Information on how to enter and prize details form part of these Terms and Conditions. By entering, individuals accept these Terms and Conditions.Any entry not complying with these Terms and Conditions is invalid.

     

    WHO CAN PARTICIPATE

     

  2. Entry is open to residents of Australia aged 18 years or older (“Eligible Entrants”).

     

  3. Employees of the Promoter, the Promoter’s associated companies and the Promoter’s agencies associated with this competition are excluded. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in:
    1. the competition or development of the competition; and
    2. the manufacturer or distribution of the Promoter's products.

     

  4. By entering the competition, individuals represent that they are eligible to enter the competition based on these Terms and Conditions.

     

    COMPETITION PERIOD

     

  5. The competition commences at 8.00am AEST on 06/09/21 and concludes at 6.00pm AEST on 24/09/21 (“Competition Period”).

     

    HOW TO ENTER

     

  6. To enter, Eligible Entrants must, enter the competition by clicking the link in the survey sent to them by the Promoter or by clicking the survey link on a social media post by the Promoter and fully completing the Royal Canin Weight Management Survey, including by providing all requested information.

     

  7. Eligible Entrants are required to take full responsibility for the content of their entry and for ensuring that their entry complies with these Terms and Conditions. If an entry cannot be verified to the Promoter’s satisfaction, the entry will be deemed invalid.

     

  8. The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of completing the Royal Canin Weight Management Survey.
  9. Multiple entries are not permitted.

     

    DRAW & PRIZES

     

  10. A random electronic draw will be conducted, commencing at 2.00pm AEDT on 04/10/21 at Blackhawk, Level 1, 534 Church Street, Cremorne VIC 3121 Australia (“Draw Location”).
  11. The first ten (10) valid entries drawn randomly in the draw from the entries received during the Competition Period will win a prize.

     

  12. The Promoter may draw reserve entries in the draw and record them in order to use in the instance an invalid entry or ineligible entrant is drawn, or if a prize is not claimed in accordance with these Terms and Conditions (“Reserve Entrants”).

     

  13. Each winner will receive 6 months of food for one cat or one dog with the appropriate Royal Canin diet (up to the value of $720).

     

    The quantity defined as “6 months’ supply” is determined by the recommended feeding guide relevant to the Royal Canin diet product and the size of the winner’s cat or dog, as prescribed on the back of the relevant product pack.  The Promoter will liaise with the winners to ensure the correct products and quantities are provided. 

     

  14. The total prize pool is valued at up to $7,200.

     

  15. Prize values are accurate at the date of commencement of the competition and include any applicable GST. The Promoter is not responsible for any change in prize value. Prizes cannot be transferred, exchanged or redeemed for cash.Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement.

     

  16. Entrants are restricted to winning only one prize per person.

     

    WINNER NOTIFICATION, VERIFICATION & DELIVERY

  17. Provisional prize winners will be contacted by the email provided in the survey by 06/10/21. Each provisional prize winner will receive an email confirming that they are a provisional winner, including instructions which they must follow in order to verify their entry and claim their prize.Entrants and provisional prize winners may be required to:
    1. respond to that email or phone call to claim their prize; and
    2. provide proof of identity, proof of age and proof of residency to verify their entry (“Proof of Identity”), where identification considered suitable for verification is at the Promoter’s discretion,

    to verify that the relevant entry is valid (“Prize Claim Requirements”).  If an entrant/provisional prize winner fails respond or to provide Proof of Identity by the time and date stipulated by the Promoter, their entry/prize claim will be deemed invalid at the Promoter’s discretion.  Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.

  18. Prize winners will have their name and state/territory of residence published on https://www.royalcanin.com/au/competition-terms on 06/10/21 for a period of 28 days.

     

  19. Once an entrant/provisional prize winner is deemed by the Promoter to have complied with these Terms and Conditions (including the Prize Claim Requirements), the Promoter will declare them a winner.Prize winners will have their prize sent to their nominated address.Winners will have their prize sent all at once (i.e. the full 6 months’ food supply). Once dispatched, the Promoter is not liable for any prize that has been lost, stolen, damaged or tampered with in any way.

     

     

    RE-DRAW (IF ANY)

     

  20. If a provisional prize winner fails to satisfy the Prize Claim Requirements (including if the Promoter can't contact a prize winner after making all reasonable attempts) and/or any prize remains unclaimed by 11.00am AEDT on 04/01/22, the relevant entry/ies will be discarded and the Promoter will re-award the relevant prize/s to Reserve Entrant/s or conduct a re-draw at 11.30am AEDT on 05/01/22 at the Draw Location.

     

  21. The re-draw winner/s (if any) will be notified via email and by phone on 07/01/22 and will have their name and state/territory of residence published on https://www.royalcanin.com/au/competition-terms on 07/01/22 for a period of 28 days.

     

  22. If any prize remains un-won at the end of this competition, or if a prize winner cannot be found, that information will be published on https://www.royalcanin.com/au/competition-terms on 02/02/22.

     

    GENERAL

     

  23. Entries must be received during the Competition Period and will be deemed to be received only when received by the Promoter.The Promoter is not liable for any problems with communications networks.You are responsible for your own costs associated with entering.If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.

     

  24. Prizes must be taken as stated and may not be varied. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the state/territory gaming authorities.

     

  25. All costs associated or arising in connection with the prize are the responsibility of the respective prize winner.

     

  26. Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth).

     

  27. Subject to the previous paragraph, the Promoter, the Promoter's related entities and all agencies associated with the competition are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the prize won.

     

  28. The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.

     

  29. By entering, entrants request that their full address not be published.

     

  30. The Promoter is not responsible for any dispute between a winner and any person with whom they choose, or choose not to, share a prize.If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.

     

  31. The Promoter may collect your personal information directly or through its agents or contractors.The Promoter will use your personal information to conduct and manage the competition. The Promoter may disclose your personal information to its related companies, agents and contractors to assist in conducting this competition, communicating with you or storing data. This may include disclosures to organisations located in Australia, Hong Kong, Singapore and the United States.Our privacy policy at https://www.mars.com/privacy-policy contains information about:
    1. how you may access the personal information that is held by us and seek correction of such information; and
    2. how you can make a complaint.

       

  32. Entrants must not:
    1. tamper with the entry process;
    2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
    3. act in a disruptive, annoying, threatening, abusive or harassing manner;
    4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
    5. breach any law; or
    6. behave in a way that is otherwise inappropriate.

       

  33. The Promoter reserves the right to disqualify entries that do not meet these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process, including but not limited to the utilisation of techniques designed for making multiple entries, or for submitting an entry that is otherwise not in accordance with these Terms and Conditions. By providing your entry you consent to the Promoter using your personal information to determine whether any tampering or attempted tampering with the entry process has occurred.

     

  34. If this competition cannot run as planned for any reason beyond the Promoter's control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants, subject to any necessary approval by the state/territory gaming authorities.

     

  35. The Promoter is not responsible for any tax implications arising from you winning a prize.You should seek independent financial advice.If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.

     

  36. If any dispute arises between you and the Promoter concerning the conduct of this competition or claiming a prize, the Promoter will take reasonable steps to consider your point of view, taking into account any facts or evidence you put forward, and to respond to it fairly within a reasonable time.In all other respects, the Promoter’s decisions are final and no correspondence will be entered into.

     

  37. This competition is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Facebook, Instagram and Twitter.You provide your information to the Promoter and not to any social media platform.You completely release any relevant social media platforms from any and all liability.

     

  38. The competition is conducted by Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“Promoter”).

     

  39. Authorised under: ACT Permit No. TP 21/01264 and SA Licence No. T21/1154.

 

ROYAL CANIN® ENTER TO WIN DERMATOLOGY CLINIC STAFF FREE FEEDING PROMOTION

TERMS AND CONDITIONS

1. Information on how to enter and prize details form part of these Terms and Conditions. Any entry not complying with these Terms and Conditions is invalid.

2. Entry into this promotion is deemed acceptance of these Terms and Conditions.

WHO CAN PARTICIPATE

3. Entry is open to veterinary clinic owners and/or practice managers of Australia veterinary clinics (each a "Veterinary Clinic") listed in the Royal Canin® Set 2 Sell CRM system (“Eligible Entrants”).

4. Employees of the Promoter, the Promoter’s associated companies, and the Promoter’s agencies associated with this promotion are ineligible to enter. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in:

a. the promotion or development of the promotion; and

b. the manufacture or distribution of the Promoter's products.

5. By entering the promotion, individuals represent that they are eligible to enter the promotion based on these Terms and Conditions.

PROMOTION PERIOD

6. The Promotion commences at 8.00am AEST on 16/08/2021 and concludes at 6.00pm AEDT on 29/10/2021 (“ Promotion Period”).

HOW TO ENTER

7. To enter, Eligible Entrants must:

a. prior to the Promotion Period, place an order of a minimum of $400 (wholesale price) on any Eligible Products (as defined below) in one transaction via the order form either by directly emailing [email protected] or via their nominated veterinary wholesaler (“ Qualifying Purchase”) quoting "Royal Canin® Enter To Win Dermatology Clinic Staff Free Feeding Promotion"; or

b. during the Promotion Period, spend a minimum of $400 (wholesale price) on any Eligible Products (as defined below) in one transaction via the order form either by directly emailing [email protected] or via their nominated veterinary wholesaler (“ Qualifying Purchase”).

The number of entries a Veterinary Clinic will receive is determined by total spend as outlined below.

For the avoidance of doubt, any orders placed prior to the Promotion Period that quote "Royal Canin® Enter To Win Dermatology Clinic Staff Free Feeding Promotion" will not be keyed and subsequently fulfilled until 16/08/2021.

8. “Eligible Products” include any of the following Royal Canin® Dermatology diets:

  • Feline Anallergenic dry food
  • Feline Hypoallergenic dry food
  • Feline Sensitivity Control wet and dry food
  • Canine Anallergenic dry food
  • Canine Hypoallergenic wet and dry food
  • Canine Sensitivity Control wet and dry food

9. Entries will be recorded by the Promoter, as follows:

  • If the Eligible Entrant spends between $400 and $699.99 (wholesale price) on any Eligible Products in one transaction, they will receive four (4) entries into the draw.
  • If the Eligible Entrant spends between $700 and $999.99 (wholesale price) on any Eligible Products in one transaction, they will receive ten (10) entries into the draw.
  • If the Eligible Entrant spends $1,000 (wholesale price) or more on any Eligible Products in one transaction, they will receive fifteen (15) entries into the draw.

10. Entries will be separated into one (1) of seventeen (17) groups, based on the Royal Canin® Representative territory they are located in, which are as follows:

  • Brisbane West
  • Sunshine Coast
  • North Brisbane/CBD
  • Far North Queensland
  • Gold Coast & Northern NSW
  • Northern Sydney
  • West Sydney
  • Canberra/NSW
  • Northern & NE Melbourne
  • West Melbourne
  • Melbourne CBD & Bayside
  • Peninsula
  • South Australia/Northern Territory
  • South Australia/South Territory
  • Perth South
  • Perth North
  • Tasmania

(each, a "Royal Canin® Rep Territory").

PRIZE DRAW & PRIZES

11. There will be seventeen (17) winners determined in respect of this promotion. Seventeen (17) random prize draws will be conducted at 11.00am AEDT on 02/11/2021 (“Prize Draw”) at Blackhawk, Level 1, 534 Church Street, Cremorne VIC 3121 Australia (“ Draw Location”).

12. The first valid entry drawn randomly in each draw from the entries received in respect of each Royal Canin® Rep Territory will win a prize.

13. Each prize is valued at up to $18,000 and consists of $720 worth of Royal Canin® dry cat or dog food per person for up to 25 staff at the winning Veterinary Clinic.

14. To redeem their prize, once the Promoter contacts a winner, the winning Veterinary Clinic owner or practice manager must contact their Royal Canin ® Representative. The Royal Canin® Representative will take the order from the Veterinary Clinic and will arrange the prize based on the appropriate Royal Canin® diet for one cat or dog belonging to a maximum of 25 staff members. Should there be a stock shortage due to global shipping delays, Royal Canin ® will advise each winning Veterinary Clinic and confirm an expected date of delivery.

15. Prizes will be awarded based on the employment data provided to the Promoter at the time of determination. The Promoter may request proof of employment for each staff member at a Veterinary Clinic. If proof of employment for all staff members is not produced when asked, the Promoter may disqualify that Veterinary Clinic's entry and that Veterinary Clinic will lose any right to a prize.

16. Where a Veterinary Clinic has more than 25 staff members, the Promoter is not responsible for any decisions made by a winning Veterinary Clinic in relation to choosing which employees shall receive a prize.

17. For the avoidance of doubt, if there are less than 25 staff members at a winning Veterinary Clinic, the Veterinary Clinic will only receive a prize for each staff member and will not be given extra prizes.

18. The total value of all prizes to be awarded in the Promotion is $306,000, broken down by each State/Territory, as follows:

a. Tasmania: $18,000;

b. Queensland: $72,000;

c. New South Wales: $54,000;

d. ACT: $18,000;

e. Victoria: $72,000;

f. South Australia: up to $36,000;

g. Western Australia: $36,000; and

h. Northern Territory up to $18,000.

19. Prize values are accurate at the date of commencement of the promotion and include any applicable GST. The Promoter is not responsible for any change in prize value. Prizes cannot be transferred, exchanged or redeemed for cash. Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement.

WINNER NOTIFICATIONS

20. Winners will be contacted using the phone number and/or email listed for their Veterinary Clinic in the Royal Canin® Set 2 Sell system by 5pm AEDT on 04/11/2021 and will also have their Veterinary Clinic name published at www.royalcanin.com/au/competition-terms on 08/11/2021 for a period of 28 days.

21. Royal Canin® is not responsible if a winner cannot be contacted due to incorrect or out of date contact details being recorded in the Royal Canin® Set 2 Sell system, and any such winner will forfeit the prize to the next eligible winner, in accordance with these Terms and Conditions.

RE-DRAW (IF ANY)

22. If a winner is unable to be contacted by phone, is disqualified, or does not respond to the prize notification email and/or any prize remains unclaimed by 9.00am AEDT on 04/02/2022, the relevant entry/ies will be discarded and a re-draw will be conducted at 10.00am AEDT on 04/02/2022 at the Draw Location from all remaining Eligible Entries received in respect of that Royal Canin® Rep Territory during the Promotion Period.

23. The re-draw winner/s (if any) will be notified via email and/or by phone by 5.00pm AEST 08/02/2022 and will also have their Veterinary Clinic name published at www.royalcanin.com/au/competition-terms on 10/02/2022 for a period of 28 days.

24. If any prize remains un-won at the end of this competition, or if a prize winner cannot be found, that information will be published at www.royalcanin.com/au/competition-terms on 08/03/2022.

GENERAL

25. Entries must be received prior to or during the Promotion Period (as outlined in clause 7 above) and will be deemed to be received only when received by the Promoter. The Promoter is not liable for any problems with communications networks. Entrants are responsible for their own costs associated with entering. If an entrant enters using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, they may be disqualified.

26. The prize must be taken as stated and may not be varied. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the state/territory gaming authorities.

27. All costs associated or arising in connection with redeeming prizes are the responsibility of the respective prize winners.

28. The Promoter is not responsible for any dispute between a prize winner and any person with whom they choose to, or choose not to, share a prize.

29. Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth).

30. Subject to the previous paragraph, the Promoter, the Promoter's related entities and all agencies associated with the promotion are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the prize won.

31. The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.

32. By entering, entrants request that their full address not be published.

33. If more than one (1) person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons is the winning entrant.

34. The Promoter may collect your personal information directly or through its agents or contractors. The Promoter will use your personal information to conduct and manage the Promotion. The Promoter may disclose your personal information to its related companies, agents and contractors to assist in conducting this promotion, communicating with you or storing data. This may include disclosures to organisations located in Australia, Hong Kong, Singapore and the United States. Our privacy policy at www.mars.com/privacy-policy contains information about:

a. how you may access the personal information that is held by us and seek correction of such information; and

b. how you can make a complaint.

35. Entrants must not:

a. tamper with the entry process;

b. engage in any conduct that may jeopardise the fair and proper conduct of the promotion;

c. act in a disruptive, annoying, threatening, abusive or harassing manner;

d. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this promotion;

e. breach any law; or

f. behave in a way that is otherwise inappropriate.

36. The Promoter reserves the right to disqualify entries that do not meet these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process, including but not limited to the utilisation of techniques designed for making multiple entries, or for submitting an entry that is otherwise not in accordance with these Terms and Conditions. By providing your entry you consent to the Promoter using your personal information to determine whether any tampering or attempted tampering with the entry process has occurred.

37. If this promotion cannot run as planned for any reason beyond the Promoter's control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the promotion or disqualify affected entries/entrants, subject to any necessary approval by the state/territory gaming authorities.

38. The Promoter is not responsible for any tax implications arising from you winning a prize. You should seek independent financial advice. If for GST purposes this promotion results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.

39. If any dispute arises between you and the Promoter concerning the conduct of this promotion or claiming a prize, the Promoter will take reasonable steps to consider your point of view, taking into account any facts or evidence you put forward, and to respond to it fairly within a reasonable time. In all other respects, the Promoter’s decisions are final and no correspondence will be entered into.

40. This promotion is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Facebook, Instagram and Twitter. You provide your information to the Promoter and not to any social media platform. You completely release any relevant social media platforms from any and all liability.

41. For any questions regarding this promotion, contact [email protected] .

42. The Promoter is Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“ Promoter”).

43. Authorised under: ACT Permit No. TP 21/01290, SA Licence No. T21/1174 and NSW Authority TP/01230.