Pet Nutrition Advisor Program T&Cs: Case Study Competition. Winners to receive return flights, accommodation and tickets to either VNCA or NZVNA 2026 national conference.

TERMS AND CONDITIONS

1. The competition is conducted by Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“Promoter”).

    

2. Information on how to enter and prize details form part of these Terms and Conditions. By entering, individuals accept these Terms and Conditions.Any entry not complying with these Terms and Conditions is invalid.

    

   WHO CAN PARTICIPATE

    

3. Entry is open to veterinary nurses and veterinary technicians who are residents of Australia or New Zealand, aged 18 years or older, and enrolled in the Pet Nutrition Advisor Program on Royal Canin Academy (“Eligible Entrants”) . [ML1][AS2]

    

4. Employees of the Promoter, the Promoter’s Associated Companies and the Promoter’s agencies associated with this competition, or their immediately family members are excluded.

    

5. "Associated Companies" includes without limitation, the agents and contractors of the Promoter that are involved in:
   1. the competition or development of the competition; and
   2. the manufacture or distribution of the Promoter's products.

    

6. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

    

7. By entering the competition, individuals represent that they are eligible to enter the competition based on these Terms and Conditions.

    

   COMPETITION PERIOD

    

8. The competition commences at 9:00am AEDT/9:00am NZDT [ML3][AS4]on 27/10/25 and concludes at 11:59pm AEDT/11:59pm NZDT on 19/12/25 (“Competition Period”).

    

   HOW TO ENTER

    

9. To enter, Eligible Entrants must, during the Competition Period:
   1. Login or register for Royal Canin Academy;
   2. Enrol in the Pet Nutrition Advisor Program;
   3. Complete both Foundation and Advanced modules (a total of 10.5 hours);
   4. Write an article (800 words maximum) that addresses how you and/or your clinic have benefitted from the ROYAL CANIN® Pet Nutrition Advisor Program (PNAP), by following the below Article Framework, and sending your completed article via email to theacademy.anz@royalcanin.com no later than 11:59pm on 19/12/25.

    

             Article Framework

   1. PNAP has enhanced nutritional consultations and client education within your clinic:
      1. Have you started running nurse nutritional consults after completing PNAP, or if you were already running consultations how did PNAP enhance these?
      2. Please share examples of where nurse nutritional consultations have helped support your patients.
      3. Has PNAP supported you in educating clients on their pets’ nutritional needs?
      4. Has PNAP made you feel more confident in recommending nutrition to your clients?
   2. PNAP has helped unlock new financial and career opportunities:
      1. Has your clinic seen an increase in nutritional sales due to you completing the PNAP course?
      2. Have you unlocked new career and growth opportunities due to PNAP?
   3. PNAP may improve engagement and retention amongst veterinary nurses and technologists:
      1. Have you experienced improved engagement in your profession after completing PNAP? If yes, please describe how.

    

               collectively, your “Submission”

    

    

10. Eligible Entrants take full responsibility for the Submissions of their entry and for ensuring that their entry complies with these Terms and Conditions. If an entry cannot be verified to the Promoter’s satisfaction, the entry will be deemed invalid.

     

11. The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of completing the Royal Canin Academy Modules.

     

12. In accordance with clause 36 of these T&Cs, Winners consent to Royal Canin sharing their article as part of their Submission with the VNCA and NZVNA who may publish the article in the Australian Veterinary Nurses Journal (AVNJ) and New Zealand Veterinary Nurses Journal (NZVNJ) in 2026.

     

    DRAW & PRIZES

     

13. This is a game of skill[ML5][AS6]. A panel of judges from Royal Canin will select the top 2 valid Submissions from across all Australian and New Zealand Submissions (1 in Australia and 1 in New Zealand). Submissions will be chosen by the judging panel based on the Selection Criteria below and scoring the highest:

     

     

    Criteria

    Excellent (5)

    Good (4)

    Satisfactory (3)

    Needs Improvement (2)

    Poor (1)

    Enhancement of Nutritional Consultations

    Clearly demonstrates how PNAP improved or enhanced nurse-led nutritional consultations with specific, impactful examples.

    Shows improvement in consultations with some relevant examples.

    Mentions change but lacks detail or specific examples.

    Vague reference to consultations; minimal detail.

    No mention or unclear relevance to consultations.

    Patient Support Example

    Provides a compelling, well-detailed case study showing how a patient benefited from a nutritional consultation.

    Includes a relevant example with moderate detail.

    Example is present but lacks clarity or depth.

    Example is vague or not clearly linked to PNAP.

    No example provided.

    Client Education & Confidence

    Strong evidence of improved client education and personal confidence in nutritional recommendations.

    Good explanation of improved communication and confidence.

    Some mention of client education or confidence.

    Minimal discussion of client education or confidence.

    No mention of client education or confidence.

    Financial Impact on Clinic

    Clearly outlines increased nutritional sales or financial benefits with supporting data or observations.

    Mentions financial impact with some supporting detail.

    General statement about financial impact.

    Vague or minimal reference to financial outcomes.

    No mention of financial impact.

    Career & Growth Opportunities

    Demonstrates thoughts around potential career opportunities or new responsibilities directly linked to completing PNAP.

    Mentions new opportunities or growth with some detail and how it links to PNAP

    Some mention of career impact but may not be clearly linked to PNAP

    Minimal or unclear reference to career development in relation to PNAP

    No mention of career or growth opportunities or how it relates to PNAP

    Engagement & Retention

    Strong reflection on increased engagement, motivation, or job satisfaction post-PNAP.

    Good insight into improved engagement or retention.

    Some mention of engagement or satisfaction.

    Minimal or vague reference to engagement.

    No mention of engagement or retention.

    Structure & Clarity

    Exceptionally well-organized, easy to follow, and clearly written.

    Well-structured and mostly clear.

    Adequately structured with minor clarity issues.

    Poorly organized or difficult to follow.

    Disorganized and unclear.

    Word Count & Completeness

    Meets or exceeds 800 words with all criteria addressed thoroughly.

    Meets word count and addresses most criteria.

    Slightly under word count or misses one criterion.

    Significantly under word count or misses multiple criteria.

    Incomplete or far below word count.

     

    
    Scoring Guide

    36–40: Outstanding – Strong candidate for recognition.
    30–35: Very Good – Competitive submission.
    24–29: Good – Meets expectations with room for improvement.
    18–23: Fair – Needs more depth or clarity.
    Below 18: Weak – Does not meet key criteria.

    Max 40 points

     

    Additional Criteria

    If two or more applicants in one country receive a score of 40, we will go to a panel decision to determine the most appropriate essay to feature in AVNJ/NZVNJ and represent Royal Canin.

     

14. There are two prizes in total available to be won by one participant in Australia and one participant in New Zealand. Each winner will win 1 prize which is a trip to the 2026 VNCA (25 – 27 March 2026) or NZVNA [ML7][AS8](23 – 25 June 2026) national conference (depending on your country of residence) which will consist of:
    1. return economy flights from the closest capital city to the city of the conference location (Brisbane Australia or Auckland New Zealand);
    2. 3-nights’ accommodation for one person; and
    3. 1 x adult full ticket to either the 2026 VNCA or NZVNA national conference.

     

15. The total prize pool is valued at up to $3000AUD in Australia and $3000 NZD in New Zealand.[AS9][ML10][AS11]

     

16. Prize values are accurate at the date of commencement of the competition and include any applicable GST. The Promoter is not responsible for any change in prize value. Prizes cannot be transferred, exchanged or redeemed for cash.Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement.

     

17. 1 entry per person. Entrants are restricted to winning only one prize per person.

     

     

    PRIZE TRAVEL CONDITIONS

     

18. Travel must be taken on the dates specified by the Promoter to coincide with either the 2026 VNCA or NZVNA national conference. If the winner is unavailable or unwilling to travel on the dates required by the Promoter to coincide with the conference dates, they will forfeit their right to the prize and will not be awarded cash or any other alternative in lieu.
19. Travel itinerary and travel dates will be determined by the Promoter in its absolute discretion and the Promoter may change or amend the schedule or timetable in its absolute discretion.
20. Prize is subject to the standard terms and conditions of individual prize and service providers. All travel is subject to availability at all times and may be dependent on the availability of select seat classes (in the case of flights) or specific room categories (in the case of accommodation partners). The Promoter accepts no responsibility for the cancellation, rescheduling, change or delay of any aspect of the prize by the prize suppliers or service providers.
21. The winner must depart from and return to the same departure point.
22. The winner may be required to present their credit card at check in.
23. Subject to the terms and conditions of the participating prize provider(s), if for any reason the winner does not, once the prize has been booked, take the prize (or an element of the prize) at the time stipulated, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.
24. The winner is responsible for ensuring that they have valid passports, and any requisite visas, vaccinations, and travel documentation.
25. Spending money meals, taxes (excluding airline and airport taxes), insurance, passports, visas, vaccinations, transport to and from departure point, transfers, items of a personal nature, in-room charges and all other ancillary costs, unless otherwise specified in the prize description, are not included.
26. The winner is responsible for meeting all travel and health requirements for any travel. It is the responsibility of the winner and their travelling companion to check with all government health authorities regarding travel requirements and eligibility. Any fines, penalties, expenditure or inability to travel as a consequence of not meeting such requirements are the sole responsibility of the winner.
27. The Promoter makes no representation as to the safety, conditions or other issues that may exist at any of the destinations or events forming part of the prize. It is the sole responsibility of winner to check government advisories and/or conditions regarding the safety and situation of any such destinations.
28. If the prize cannot be provided as intended, including due to any COVID 19 related restrictions or guidelines, the Promoter reserves the right to award an alternative prize in lieu.

     

     

    WINNER NOTIFICATION, VERIFICATION & DELIVERY
    
    

29. Provisional prize winners will be contacted by the email address provided in Royal Canin Academy by 23/01/26. Each provisional prize winner will receive an email confirming that they are a provisional winner, including instructions which they must follow in order to verify their entry and claim their prize.Entrants and provisional prize winners may be required to:
    1. respond to the email to claim their prize, and/or
    2. provide proof of identity, proof of age and proof of residency to verify their entry (“Proof of Identity”), where identification considered suitable for verification is at the Promoter’s discretion,

    to verify that the relevant entry is valid (“Prize Claim Requirements”).

     

30. If an entrant/provisional prize winner fails to respond or to provide Proof of Identity by the time and date stipulated by the Promoter, their entry/prize claim may be deemed invalid at the Promoter’s discretion.Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.

     

31. Once an entrant/provisional prize winner is deemed by the Promoter to have complied with these Terms and Conditions (including the Prize Claim Requirements), the Promoter will declare them a winner. Prize winners will have their prize sent digitally to their nominated email address. Once dispatched, the Promoter is not liable for any prize that has been lost, stolen, damaged or tampered with in any way.

     

     

    RE-DRAW (IF ANY)

     

32. If a provisional prize winner fails to satisfy the Prize Claim Requirements (including if the Promoter can’t contact a prize winner after making all reasonable attempts) and/or any prize remains unclaimed by 9:00am AEDT/11:00am NZDT on 9/02/26 the relevant entry/ies will be discarded. The Promoter will select an alternative winner on the same basis as the Selection Criteria on 9/02/26 to receive a prize.
33. The new provisional winner/s (if any) will be notified via email by 9:00am AEDT/11:00am NZDT on 9/02/26.

     

    GENERAL

     

34. All Submissions to the Competition must comply with all the restrictions below:

     

    1. Be an original creation of the participant;
    2. Not include, display or mention (directly or indirectly) in the Submission registered or well-known brand names or trade names that are not owned by Promoter, or contain any personal identification, such as license plate numbers, personal names, email addresses or street addresses;
    3. Comply with any applicable laws and not depict any violation of any law;
    4. Not infringe any third-party rights, including, without limitation, intellectual or industrial property rights, and the right to honour and to one’s own image;
    5. Not feature animals which appear to be neglected or otherwise harmed or distressed or depict pets in situations contrary to animal welfare;
    6. Not feature violent themes, be negative or/and discriminatory of any ethnicity, race, gender, religion, profession or age group, or be profane or obscene;
    7. Not promote or be about the use of illegal drugs, tobacco, firearms/weapons, alcohol or other age-restricted products, or any activities that may appear unsafe or dangerous, or any particular political agenda or message;
    8. Not be offensive or be about hate;
    9. Not contain material or make statements that could be considered threatening, defamatory, libelous or slanderous, insults, abusive language, degrading Submissions or Submissions that disparages the image of a person, product, service or entity, including the Promoter. In particular, the Submission must not contain, by way of example and without limitation, political references of any kind, or statements or symbols that are generally considered offensive to members of a particular race, ethnicity, religion, sexual orientation or socio-economic group; and
35. Not contain any viruses or other harmful material.

     

36. Entrants retain the ownership to the Submissions they submit for this Competition. However, as a condition of participation, each entrant grants the Promoter worldwide, royalty-free, perpetual, sub-licensable, non exclusive license to use, publish, reproduce, broadcast, display, share, copy, edit, modify, create derivative works from, disclose, release and/or distribute in any manner and in any media any or all submitted Submissions, including the likeness, voice, name, or any biographical information of any recognizable person or pet featured in the Submissions, for advertising, marketing and competitional purposes, purposes by the Promoter or its sub-licensees including by using and promoting the Submission on the Promoter’s own websites, social media pages and other marketing and publicity material in any medium. Entrants recognise that the Promoter has the unlimited right to edit, copy, alter, add to, take from, adapt and translate the Submissions through any technical means, including the use of Artificial Intelligence and the entrants irrevocably and unconditionally waive (i) any right to review and/or approve the Submissions or any uses thereof by Promoter, now or in the future whether that use is known or unknown to entrants, and (ii) to the fullest extent permitted by law, the benefit of their moral rights and performer’s non-property rights arising under applicable law (including Part II of the Copyright, Designs and Patent Act 1988 and any similar laws of any jurisdiction) in favour of the Promoter and all its licensees, sublicensees, assignees and successors. The Promoter reserves the right to feature Submissions or elements from the Submissions at future events, subject to its discretion. In such instances, copyright owners (the entrants) will be credited. By participating in the Competition, entrants acknowledge that their Submissions may be used in publicity efforts without any additional payment. This publicity may include without limitation the entrant’s submission itself, along the freely provided information such as their name, location, artistic materials, text, biographical information, and any statements made by them regarding the competition or prizes. The Promoter and its licensees have the discretion to utilize these elements in perpetuity across all media worldwide, but they are under no obligation to include any specific entrant in publicity materials.

     

     

37. Entries must be received during the Competition Period and will be deemed to be received only when received by the Promoter.The Promoter is not liable for any problems with communications networks.You are responsible for your own costs associated with entering.If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.

     

     

38. Prizes must be taken as stated and may not be varied. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the state/territory gaming authorities.

     

     

39. All costs associated or arising in connection with the prize are the responsibility of the respective prize winner.

     

     

40. Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth) and the Consumer Guarantees Act 1993 (NZ) (as applicable). However, to the extent permitted by law to do so, the Promoter makes no representations or warranties, express or implied, under laws other than the Competition and Consumer Act 2010 (Cth) or the Consumer Guarantees Act 1993 (NZ) (as applicable) regarding the quality or suitability of the prize awarded as part of this competition and the Promoter will not be responsible for breach of such representations or warranties.

     

     

41. Subject to the previous paragraph, the Promoter, the Promoter’s related entities and all agencies associated with the competition are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the prize won.

     

     

42. The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.

     

     

43. By entering, entrants request that their full address not be published.

     

     

44. The Promoter is not responsible for any dispute between a winner and any person with whom they choose, or choose not to, share a prize.If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.

     

     

45. Personal information provided by entrants will be collected by the Promoter to the extent necessary to administer the competition and to provide marketing materials to entrants who opt-in to receive marketing materials from the Promoter[ML12][AS13][ML14][AS15]. Personal information of entrants who opt-in to receive marketing materials from the Promoter will be stored on the Promoter’s database and the Promoter will use this information for future marketing purposes regarding its products, including contacting the entrants electronically. Entrants may change their privacy preferences or opt-out of receiving future marketing materials at any time by clicking the unsubscribe link in any marketing communication you receive. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth), and the Privacy Act 2020 (NZ) and will handle personal information in accordance with its privacy policy which is located at www.mars.com/privacy. The Promoter’s privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other applicable privacy laws and how such complaints will be dealt with. The Promoter may disclose the entrant’s personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this competition. If the entrant does not provide their personal information as requested, they may be ineligible to claim a prize in the competition.

     

     

46. Entrants must not:

     

    1. tamper with the entry process;
    2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
    3. act in a disruptive, annoying, threatening, abusive or harassing manner;
    4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
    5. breach any law; or
    6. behave in a way that is otherwise inappropriate.

        

47. The Promoter reserves the right to disqualify entries that do not meet these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process, including but not limited to the utilisation of techniques designed for making multiple entries, or for submitting an entry that is otherwise not in accordance with these Terms and Conditions. By providing your entry you consent to the Promoter using your personal information to determine whether any tampering or attempted tampering with the entry process has occurred.

     

48. If this competition cannot run as planned for any reason beyond the Promoter’s control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants, subject to any necessary approval by the state/territory gaming authorities.

     

     

49. The Promoter is not responsible for any tax implications arising from you winning a prize.You should seek independent financial advice.If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.

     

     

50. If any dispute arises between you and the Promoter concerning the conduct of this competition or claiming a prize, the Promoter will take reasonable steps to consider your point of view, taking into account any facts or evidence you put forward, and to respond to it fairly within a reasonable time.In all other respects, the Promoter’s decisions are final and no correspondence will be entered into.

     

     

51. By entering this Competition[ML16][AS17], you acknowledge that this Competition is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Meta Instagram and Twitter.You provide your information to the Promoter and not to any social media platform. You completely release any relevant social media platforms from any and all liability.

     

     

52. These Terms and Conditions are governed by the laws of Australia.

1. The competition is conducted by Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“Promoter”) and Royal Canin Australia NZBN 9429031867399, Building 14, 666 Great South Road, Ellerslie, Auckland, 1051 (“Promoter”).

2. Information on how to enter and prize details form part of these Terms and Conditions. By entering, individuals accept these Terms and Conditions. Any entry not complying with these Terms and Conditions is invalid.

3. Entry is open to Veterinarians who have registered for Royal Canin's Your Pet Feeding database or NZ Clinic database and are residents of Australia or New Zealand aged 18 years or older (“Eligible Entrants”).

4. Employees of the Promoter, the Promoter’s associated companies and the Promoter’s agencies associated with this competition are excluded. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in:
   1. the competition or development of the competition; and
   2. the manufacture or distribution of the Promoter's products.

1. 5. By entering the competition, individuals represent that they are eligible to enter the competition based on these Terms and Conditions.  

6. The competition commences at 6.00am AEST (8.00am NZDT) on 19/01/26 and concludes at 6.00pm AEST (8.00pm NZDT) on 25/01/26 (“Competition Period”).

7. To enter, Eligible Entrants must complete the survey during the Competition Period by:

1. clicking the link in the survey sent to them by the Promoter, or
2. clicking the survey link on a social media post by the Promoter; and fully completing the Royal Canin Future of Pets Survey, including providing all requested information.

9. The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of completing the Royal Canin Future of Pets Survey.

10. A random electronic draw will be conducted, commencing at 4.00pm AEST (6.00pm NZST) on 30/01/26 at Royal Canin Australia Pty Ltd (ABN: 88 092 020 178), Tower 1, Level 23, 727 Collins Street, Docklands VIC 3008, (“Draw Location”).

11. The first valid entry drawn from the entries received during the Competition Period will win the prize.

12. The first valid entry will receive a prize of six (6) months’ supply of food for one pet with the appropriate Royal Canin diet (up to the value of $1,440AUD). The quantity defined as “6 months’ supply” is determined by the recommended feeding guide relevant to the Royal Canin diet product and the size of the winner’s cat or dog, as prescribed on the back of the relevant product pack. The Promoter will liaise with the winners to ensure the correct products and quantities are provided. 

13. The total prize pool is valued at up to $1,440AUD.

14. Prize values are accurate at the date of commencement of the competition and include any applicable GST. The Promoter is not responsible for any change in prize value. Prizes cannot be transferred, exchanged, or redeemed for cash. Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement.

15. Entrants are restricted to winning only one prize per person.

16. Provisional prize winners will be contacted by the email provided in the survey by 2/02/25. The provisional prize winner will receive an email confirming that they are a provisional winner, including instructions that they must follow to verify their entry and claim their prize. Entrants and provisional prize winners may be required to:

1. respond to the email or phone call to claim their prize; and
2. provide proof of identity, proof of age and proof of residency to verify their entry (“Proof of Identity”), where identification considered suitable for verification is at the Promoter’s discretion,

18. Once an entrant/provisional prize winner is deemed by the Promoter to have complied with these Terms and Conditions (including the Prize Claim Requirements), the Promoter will declare them a winner. Prize winners will have their prize sent to their nominated address. Winners will have their prize sent all at once (i.e. the full six-month food supply). Once dispatched, the Promoter is not liable for any prize that has been lost, stolen, damaged or tampered with in any way. Please allow up to 28 days for delivery of your prize.

19. If a provisional prize winner fails to satisfy the Prize Claim Requirements (including if the Promoter can't contact a prize winner after making all reasonable attempts) and/or any prize remains unclaimed by 11.00am AEST (1.00pm NZST) on 16/02/26, the relevant entry/ies will be discarded and the Promoter will conduct a re-draw at 11.30am AEST (1.30pm NZST) on 16/02/26 at the Draw Location.

20. The re-draw winner/s (if any) will be notified via email on 17/02/26 and will have their name and state/territory of residence published on https://www.royalcanin.com/au/competition-terms and https://www.royalcanin.com/nz/competition-terms on 27/02/26 for a period of 28 days.

21. Entries must be received during the Competition Period and will be deemed to be received only when received by the Promoter. The Promoter is not liable for any problems with communications networks. You are responsible for the costs associated with entering. If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified. 

22. The prize must be taken as stated and may not be varied. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value.

23. All costs associated with or arising in connection with the prize are the responsibility of the respective prize winner.

24. Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth) and the Consumer Guarantees Act 1993 (as applicable). However, to the extent permitted by law to do so, the Promoter makes no representations or warranties, express or implied, under laws other than the Consumer Guarantees Act 1993 regarding the quality or suitability of the prize awarded as part of this competition and the Promoter will not be responsible for breach of such representations or warranties.

25. Subject to the previous paragraph, the Promoter, the Promoter's related entities and all agencies associated with the competition are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the prize won.

26. The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.

27. By entering, entrants request that their full address not be published.

28. The Promoter is not responsible for any dispute between a winner and any person with whom they choose, or choose not to, share a prize. If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.

29. The Promoter collects your personal information directly or through its agents or contractors when you submit an entry to the Promoter via the survey link provided by the Promoter. The Promoter will use the personal information that you provide in your entry to conduct and manage the competition. The Promoter may disclose your personal information to its related companies, agents and contractors to assist in conducting this competition, communicating with you or storing data or to hold and use for purposes of awarding the prizes & distributing the prizes as required. This may include disclosures to organisations located in Australia, Hong Kong, Singapore and the United States. If you have marked the "opt-in" box on the entry form, you consent to us keeping your personal information on our database to use for future marketing purposes, including contacting you by electronic messaging. The Promoter reserves the right to share the survey results within the Mars business (this would not include individual personal information or data). The Promoter’s privacy policy located at https://www.mars.com/privacy-policy contains information about:

1. how you may access the personal information that is held by us and seek correction of such information; and
2. how you can make a complaint about a breach of the Australian Privacy Principles or New Zealand Information Privacy Principles or any other applicable privacy law and how those complaints will be dealt with. 

30. Entrants must not:
    1. tamper with the entry process;
    2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
    3. act in a disruptive, annoying, threatening, abusive or harassing manner;
    4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
    5. breach any law; or
    6. behave in a way that is otherwise inappropriate. 

32. If this competition cannot run as planned for any reason beyond the Promoter's control, for example, due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants.

33. The Promoter is not responsible for any tax implications arising from you winning a prize. You should seek independent financial advice. If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST-inclusive market values.

34. If any dispute arises between you and the Promoter concerning the conduct of this competition or claiming a prize, the Promoter will take reasonable steps to consider your point of view, considering any facts or evidence you put forward, and to respond to it fairly within a reasonable time. In all other respects, the Promoter’s decisions are final, and no correspondence will be entered into.

35. This competition is in no way sponsored, endorsed administered by, or associated with any social media platform, including Facebook, Instagram and Twitter. You provide your information to the Promoter and not to any social media platform.  You completely release any relevant social media platforms from any and all liability.

36. These Terms and Conditions are governed by the laws of Australia and New Zealand, as applicable.

Instagram Royal Canin ANZ Christmas Digital Scavenger Hunt Giveaway 2025

Terms and Conditions