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Terms and Conditions

Winners

These are the winners from the 3 x 12 months free food competition as part of the Cat Sampling drive.

J. Fleming, AU, 3862

N. Soho, NZ, 8042

R. Heathcote, AU, 3754

Pet Nutrition Advisor Program T&Cs: Case Study Competition. Winners to receive return flights, accommodation and tickets to either VNCA or NZVNA 2026 national conference.

TERMS AND CONDITIONS

The competition is conducted by Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“Promoter”).
Information on how to enter and prize details form part of these Terms and Conditions. By entering, individuals accept these Terms and Conditions.Any entry not complying with these Terms and Conditions is invalid.

WHO CAN PARTICIPATE
Entry is open to veterinary nurses and veterinary technicians who are residents of Australia or New Zealand, aged 18 years or older, and enrolled in the Pet Nutrition Advisor Program on Royal Canin Academy (“Eligible Entrants”) . [ML1][AS2]
Employees of the Promoter, the Promoter’s Associated Companies and the Promoter’s agencies associated with this competition, or their immediately family members are excluded.
"Associated Companies" includes without limitation, the agents and contractors of the Promoter that are involved in:
1. the competition or development of the competition; and
2. the manufacture or distribution of the Promoter's products.
"Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
By entering the competition, individuals represent that they are eligible to enter the competition based on these Terms and Conditions.

COMPETITION PERIOD
The competition commences at 9:00am AEDT/9:00am NZDT [ML3][AS4]on 27/10/25 and concludes at 11:59pm AEDT/11:59pm NZDT on 19/12/25 (“Competition Period”).

HOW TO ENTER
To enter, Eligible Entrants must, during the Competition Period:
1. Login or register for Royal Canin Academy;
2. Enrol in the Pet Nutrition Advisor Program;
3. Complete both Foundation and Advanced modules (a total of 10.5 hours);
4. Write an article (800 words maximum) that addresses how you and/or your clinic have benefitted from the ROYAL CANIN® Pet Nutrition Advisor Program (PNAP), by following the below Article Framework, and sending your completed article via email to theacademy.anz@royalcanin.com no later than 11:59pm on 19/12/25.
Article Framework
1. PNAP has enhanced nutritional consultations and client education within your clinic:
  1. Have you started running nurse nutritional consults after completing PNAP, or if you were already running consultations how did PNAP enhance these?
  2. Please share examples of where nurse nutritional consultations have helped support your patients.
  3. Has PNAP supported you in educating clients on their pets’ nutritional needs?
  4. Has PNAP made you feel more confident in recommending nutrition to your clients?
2. PNAP has helped unlock new financial and career opportunities:
  1. Has your clinic seen an increase in nutritional sales due to you completing the PNAP course?
  2. Have you unlocked new career and growth opportunities due to PNAP?
3. PNAP may improve engagement and retention amongst veterinary nurses and technologists:
  1. Have you experienced improved engagement in your profession after completing PNAP? If yes, please describe how.
collectively, your “Submission”
Eligible Entrants take full responsibility for the Submissions of their entry and for ensuring that their entry complies with these Terms and Conditions. If an entry cannot be verified to the Promoter’s satisfaction, the entry will be deemed invalid.
The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of completing the Royal Canin Academy Modules.
In accordance with clause 36 of these T&Cs, Winners consent to Royal Canin sharing their article as part of their Submission with the VNCA and NZVNA who may publish the article in the Australian Veterinary Nurses Journal (AVNJ) and New Zealand Veterinary Nurses Journal (NZVNJ) in 2026.

DRAW & PRIZES
This is a game of skill[ML5][AS6]. A panel of judges from Royal Canin will select the top 2 valid Submissions from across all Australian and New Zealand Submissions (1 in Australia and 1 in New Zealand). Submissions will be chosen by the judging panel based on the Selection Criteria below and scoring the highest:

Criteria

Excellent (5)

Good (4)

Satisfactory (3)

Needs Improvement (2)

Poor (1)

Enhancement of Nutritional Consultations

Clearly demonstrates how PNAP improved or enhanced nurse-led nutritional consultations with specific, impactful examples.

Shows improvement in consultations with some relevant examples.

Mentions change but lacks detail or specific examples.

Vague reference to consultations; minimal detail.

No mention or unclear relevance to consultations.

Patient Support Example

Provides a compelling, well-detailed case study showing how a patient benefited from a nutritional consultation.

Includes a relevant example with moderate detail.

Example is present but lacks clarity or depth.

Example is vague or not clearly linked to PNAP.

No example provided.

Client Education & Confidence

Strong evidence of improved client education and personal confidence in nutritional recommendations.

Good explanation of improved communication and confidence.

Some mention of client education or confidence.

Minimal discussion of client education or confidence.

No mention of client education or confidence.

Financial Impact on Clinic

Clearly outlines increased nutritional sales or financial benefits with supporting data or observations.

Mentions financial impact with some supporting detail.

General statement about financial impact.

Vague or minimal reference to financial outcomes.

No mention of financial impact.

Career & Growth Opportunities

Demonstrates thoughts around potential career opportunities or new responsibilities directly linked to completing PNAP.

Mentions new opportunities or growth with some detail and how it links to PNAP

Some mention of career impact but may not be clearly linked to PNAP

Minimal or unclear reference to career development in relation to PNAP

No mention of career or growth opportunities or how it relates to PNAP

Engagement & Retention

Strong reflection on increased engagement, motivation, or job satisfaction post-PNAP.

Good insight into improved engagement or retention.

Some mention of engagement or satisfaction.

Minimal or vague reference to engagement.

No mention of engagement or retention.

Structure & Clarity

Exceptionally well-organized, easy to follow, and clearly written.

Well-structured and mostly clear.

Adequately structured with minor clarity issues.

Poorly organized or difficult to follow.

Disorganized and unclear.

Word Count & Completeness

Meets or exceeds 800 words with all criteria addressed thoroughly.

Meets word count and addresses most criteria.

Slightly under word count or misses one criterion.

Significantly under word count or misses multiple criteria.

Incomplete or far below word count.

Scoring Guide

36–40: Outstanding – Strong candidate for recognition.
30–35: Very Good – Competitive submission.
24–29: Good – Meets expectations with room for improvement.
18–23: Fair – Needs more depth or clarity.
Below 18: Weak – Does not meet key criteria.

Max 40 points

Additional Criteria

If two or more applicants in one country receive a score of 40, we will go to a panel decision to determine the most appropriate essay to feature in AVNJ/NZVNJ and represent Royal Canin.
There are two prizes in total available to be won by one participant in Australia and one participant in New Zealand. Each winner will win 1 prize which is a trip to the 2026 VNCA (25 – 27 March 2026) or NZVNA [ML7][AS8](23 – 25 June 2026) national conference (depending on your country of residence) which will consist of:
1. return economy flights from the closest capital city to the city of the conference location (Brisbane Australia or Auckland New Zealand);
2. 3-nights’ accommodation for one person; and
3. 1 x adult full ticket to either the 2026 VNCA or NZVNA national conference.
The total prize pool is valued at up to $3000AUD in Australia and $3000 NZD in New Zealand.[AS9][ML10][AS11]
Prize values are accurate at the date of commencement of the competition and include any applicable GST. The Promoter is not responsible for any change in prize value. Prizes cannot be transferred, exchanged or redeemed for cash.Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement.
1 entry per person. Entrants are restricted to winning only one prize per person.

PRIZE TRAVEL CONDITIONS
Travel must be taken on the dates specified by the Promoter to coincide with either the 2026 VNCA or NZVNA national conference. If the winner is unavailable or unwilling to travel on the dates required by the Promoter to coincide with the conference dates, they will forfeit their right to the prize and will not be awarded cash or any other alternative in lieu.
Travel itinerary and travel dates will be determined by the Promoter in its absolute discretion and the Promoter may change or amend the schedule or timetable in its absolute discretion.
Prize is subject to the standard terms and conditions of individual prize and service providers. All travel is subject to availability at all times and may be dependent on the availability of select seat classes (in the case of flights) or specific room categories (in the case of accommodation partners). The Promoter accepts no responsibility for the cancellation, rescheduling, change or delay of any aspect of the prize by the prize suppliers or service providers.
The winner must depart from and return to the same departure point.
The winner may be required to present their credit card at check in.
Subject to the terms and conditions of the participating prize provider(s), if for any reason the winner does not, once the prize has been booked, take the prize (or an element of the prize) at the time stipulated, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.
The winner is responsible for ensuring that they have valid passports, and any requisite visas, vaccinations, and travel documentation.
Spending money meals, taxes (excluding airline and airport taxes), insurance, passports, visas, vaccinations, transport to and from departure point, transfers, items of a personal nature, in-room charges and all other ancillary costs, unless otherwise specified in the prize description, are not included.
The winner is responsible for meeting all travel and health requirements for any travel. It is the responsibility of the winner and their travelling companion to check with all government health authorities regarding travel requirements and eligibility. Any fines, penalties, expenditure or inability to travel as a consequence of not meeting such requirements are the sole responsibility of the winner.
The Promoter makes no representation as to the safety, conditions or other issues that may exist at any of the destinations or events forming part of the prize. It is the sole responsibility of winner to check government advisories and/or conditions regarding the safety and situation of any such destinations.
If the prize cannot be provided as intended, including due to any COVID 19 related restrictions or guidelines, the Promoter reserves the right to award an alternative prize in lieu.

WINNER NOTIFICATION, VERIFICATION & DELIVERY
Provisional prize winners will be contacted by the email address provided in Royal Canin Academy by 23/01/26. Each provisional prize winner will receive an email confirming that they are a provisional winner, including instructions which they must follow in order to verify their entry and claim their prize.Entrants and provisional prize winners may be required to:
1. respond to the email to claim their prize, and/or
2. provide proof of identity, proof of age and proof of residency to verify their entry (“Proof of Identity”), where identification considered suitable for verification is at the Promoter’s discretion,
to verify that the relevant entry is valid (“Prize Claim Requirements”).
If an entrant/provisional prize winner fails to respond or to provide Proof of Identity by the time and date stipulated by the Promoter, their entry/prize claim may be deemed invalid at the Promoter’s discretion.Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.
Once an entrant/provisional prize winner is deemed by the Promoter to have complied with these Terms and Conditions (including the Prize Claim Requirements), the Promoter will declare them a winner. Prize winners will have their prize sent digitally to their nominated email address. Once dispatched, the Promoter is not liable for any prize that has been lost, stolen, damaged or tampered with in any way.

RE-DRAW (IF ANY)
If a provisional prize winner fails to satisfy the Prize Claim Requirements (including if the Promoter can’t contact a prize winner after making all reasonable attempts) and/or any prize remains unclaimed by 9:00am AEDT/11:00am NZDT on 9/02/26 the relevant entry/ies will be discarded. The Promoter will select an alternative winner on the same basis as the Selection Criteria on 9/02/26 to receive a prize.
The new provisional winner/s (if any) will be notified via email by 9:00am AEDT/11:00am NZDT on 9/02/26.

GENERAL
All Submissions to the Competition must comply with all the restrictions below:
1. Be an original creation of the participant;
2. Not include, display or mention (directly or indirectly) in the Submission registered or well-known brand names or trade names that are not owned by Promoter, or contain any personal identification, such as license plate numbers, personal names, email addresses or street addresses;
3. Comply with any applicable laws and not depict any violation of any law;
4. Not infringe any third-party rights, including, without limitation, intellectual or industrial property rights, and the right to honour and to one’s own image;
5. Not feature animals which appear to be neglected or otherwise harmed or distressed or depict pets in situations contrary to animal welfare;
6. Not feature violent themes, be negative or/and discriminatory of any ethnicity, race, gender, religion, profession or age group, or be profane or obscene;
7. Not promote or be about the use of illegal drugs, tobacco, firearms/weapons, alcohol or other age-restricted products, or any activities that may appear unsafe or dangerous, or any particular political agenda or message;
8. Not be offensive or be about hate;
9. Not contain material or make statements that could be considered threatening, defamatory, libelous or slanderous, insults, abusive language, degrading Submissions or Submissions that disparages the image of a person, product, service or entity, including the Promoter. In particular, the Submission must not contain, by way of example and without limitation, political references of any kind, or statements or symbols that are generally considered offensive to members of a particular race, ethnicity, religion, sexual orientation or socio-economic group; and
Not contain any viruses or other harmful material.
Entrants retain the ownership to the Submissions they submit for this Competition. However, as a condition of participation, each entrant grants the Promoter worldwide, royalty-free, perpetual, sub-licensable, non exclusive license to use, publish, reproduce, broadcast, display, share, copy, edit, modify, create derivative works from, disclose, release and/or distribute in any manner and in any media any or all submitted Submissions, including the likeness, voice, name, or any biographical information of any recognizable person or pet featured in the Submissions, for advertising, marketing and competitional purposes, purposes by the Promoter or its sub-licensees including by using and promoting the Submission on the Promoter’s own websites, social media pages and other marketing and publicity material in any medium. Entrants recognise that the Promoter has the unlimited right to edit, copy, alter, add to, take from, adapt and translate the Submissions through any technical means, including the use of Artificial Intelligence and the entrants irrevocably and unconditionally waive (i) any right to review and/or approve the Submissions or any uses thereof by Promoter, now or in the future whether that use is known or unknown to entrants, and (ii) to the fullest extent permitted by law, the benefit of their moral rights and performer’s non-property rights arising under applicable law (including Part II of the Copyright, Designs and Patent Act 1988 and any similar laws of any jurisdiction) in favour of the Promoter and all its licensees, sublicensees, assignees and successors. The Promoter reserves the right to feature Submissions or elements from the Submissions at future events, subject to its discretion. In such instances, copyright owners (the entrants) will be credited. By participating in the Competition, entrants acknowledge that their Submissions may be used in publicity efforts without any additional payment. This publicity may include without limitation the entrant’s submission itself, along the freely provided information such as their name, location, artistic materials, text, biographical information, and any statements made by them regarding the competition or prizes. The Promoter and its licensees have the discretion to utilize these elements in perpetuity across all media worldwide, but they are under no obligation to include any specific entrant in publicity materials.
Entries must be received during the Competition Period and will be deemed to be received only when received by the Promoter.The Promoter is not liable for any problems with communications networks.You are responsible for your own costs associated with entering.If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.
Prizes must be taken as stated and may not be varied. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the state/territory gaming authorities.
All costs associated or arising in connection with the prize are the responsibility of the respective prize winner.
Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth) and the Consumer Guarantees Act 1993 (NZ) (as applicable). However, to the extent permitted by law to do so, the Promoter makes no representations or warranties, express or implied, under laws other than the Competition and Consumer Act 2010 (Cth) or the Consumer Guarantees Act 1993 (NZ) (as applicable) regarding the quality or suitability of the prize awarded as part of this competition and the Promoter will not be responsible for breach of such representations or warranties.
Subject to the previous paragraph, the Promoter, the Promoter’s related entities and all agencies associated with the competition are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the prize won.
The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.
By entering, entrants request that their full address not be published.
The Promoter is not responsible for any dispute between a winner and any person with whom they choose, or choose not to, share a prize.If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.
Personal information provided by entrants will be collected by the Promoter to the extent necessary to administer the competition and to provide marketing materials to entrants who opt-in to receive marketing materials from the Promoter[ML12][AS13][ML14][AS15]. Personal information of entrants who opt-in to receive marketing materials from the Promoter will be stored on the Promoter’s database and the Promoter will use this information for future marketing purposes regarding its products, including contacting the entrants electronically. Entrants may change their privacy preferences or opt-out of receiving future marketing materials at any time by clicking the unsubscribe link in any marketing communication you receive. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth), and the Privacy Act 2020 (NZ) and will handle personal information in accordance with its privacy policy which is located at www.mars.com/privacy. The Promoter’s privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other applicable privacy laws and how such complaints will be dealt with. The Promoter may disclose the entrant’s personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this competition. If the entrant does not provide their personal information as requested, they may be ineligible to claim a prize in the competition.
Entrants must not:
1. tamper with the entry process;
2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
3. act in a disruptive, annoying, threatening, abusive or harassing manner;
4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
5. breach any law; or
6. behave in a way that is otherwise inappropriate.
The Promoter reserves the right to disqualify entries that do not meet these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process, including but not limited to the utilisation of techniques designed for making multiple entries, or for submitting an entry that is otherwise not in accordance with these Terms and Conditions. By providing your entry you consent to the Promoter using your personal information to determine whether any tampering or attempted tampering with the entry process has occurred.
If this competition cannot run as planned for any reason beyond the Promoter’s control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants, subject to any necessary approval by the state/territory gaming authorities.
The Promoter is not responsible for any tax implications arising from you winning a prize.You should seek independent financial advice.If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.
If any dispute arises between you and the Promoter concerning the conduct of this competition or claiming a prize, the Promoter will take reasonable steps to consider your point of view, taking into account any facts or evidence you put forward, and to respond to it fairly within a reasonable time.In all other respects, the Promoter’s decisions are final and no correspondence will be entered into.
By entering this Competition[ML16][AS17], you acknowledge that this Competition is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Meta Instagram and Twitter.You provide your information to the Promoter and not to any social media platform. You completely release any relevant social media platforms from any and all liability.
These Terms and Conditions are governed by the laws of Australia.

[ML1]We understood from your email that the competition was only open to “Vet Nurses completing our Pet Nutrition Advisor Program on Royal Canin Academy” but please confirm

[AS2]Yes correct, only for Vet Nurses who have completed the PNAP course

[ML3]Just confirming it will open at 9am in NZ? And not the equivalent time to AU?

[AS4]Yes

[ML5]We assume this is a game of skill but please confirm

[AS6]Yes confirming game of skill

[ML7]Do we know the dates for these events?

[AS8]Yes, I will input them

[AS9]Will depend on X of winners we can afford, estimate each winner will be $2,000

[ML10]Thanks Amanda. You will need to total the cost of one prize and multiply it by the number of winners.

[AS11]There will be 1 winner in AU and 1 in NZ, I have also increased the prize amount to cover all expenses

[ML12]Is this relevant to Academy members? E.g. do they need to consent to direct marketing when enrolling for the course

[AS13]Yes please

[ML14]Thanks Amanda, just to clarify is consent to receiving marketing material mandatory to become an Academy member or optional?

[AS15]When they become an Academy member it is optional to receive marketing EDMs

[ML16]Please confirm if we will be advertising the competition via social media or only directly to vet students? Additionally, can you please confirm what channels we will be using to advertise the promotion

[AS17]This will be advertised via RC eDMs, partner eDMs and possibly social

TERMS AND CONDITIONS

The promotion is conducted by Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“Promoter”).

Information on how to enter and gift details form part of these Terms and Conditions. By entering, individuals accept these Terms and Conditions. Any entry not complying with these Terms and Conditions is invalid.

WHO CAN PARTICIPATE

Entry is open to residents of Australia aged 18 years or older, and who are a loyalty member of a Participating Retailer (“Eligible Entrants”).

Employees of the Promoter, the Promoter’s associated companies and the Promoter’s agencies associated with this promotion are excluded. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in:

the promotion or development of the promotion; and

the manufacture or distribution of the Promoter's products.

By entering the promotion, individuals represent that they are eligible to enter the promotion based on these Terms and Conditions.

PROMOTIONAL PERIOD

The promotion commences at 8.00am AEDT on 18/07/26 and concludes on the earlier of (i) all stock of the Gifts is exhausted or (ii) at 6.00pm AEST 25/09/26 (whichever is earlier) (“Promotion Period”).

HOW TO CLAIM YOUR GIFT

To claim your Gift, the Eligible Entrants must enter the promotion during the Promotion Period by:

Visiting AU - www.promos.royalcanin.com.au/cat-food-trial-2026 follow the prompts to submit their details via a data collection form with their personal details (first name, last name, year of birth, email address, mobile number, State/Territory of residence) cat name and cat age, and select the tick-box to consent to receive promotional and marketing materials from the Promoter;

Be an existing or sign-up to be a loyalty member of a Participating Retailer (in your country of residence – refer cl. 13)

Consenting to receive promotional and marketing materials from the Promoter is a condition of entry into the promotion.

Multiple redemptions are not permitted. Max 1 redemption/per Eligible Entrant.

Eligible Entrants take full responsibility for the content of their entry and for ensuring that their entry complies with these Terms and Conditions. If an entry cannot be verified to the Promoter’s satisfaction, the entry will be deemed invalid.

The Promoter is not responsible if your data collection form is not sufficiently capable for the purpose of entering this promotion.

GIFTS

The Gift is 3 x samples of participating Royal Canin wet food (Gift).

The participating Gift in Australia may include;

Royal Canin Kitten Gravy

Royal Canin Instinctive Gravy

Royal Canin Sterilised Jelly

Royal Canin Indoor 7+

Gifts are only available for pickup from select participating stores as listed below:

In Australia;

Petbarn

(Participating Retailers).

Depending on the age of the cat, Royal Canin will share a tailored email with the pet parent advising which Gift they should collect, however, it will be at the final discretion of the retail store staff as to which sample they collect based on any cat health needs and stock availability.

There are 39,347 gifts available in Australia. While stocks last.

As a condition of entry, entrants must be a registered member of the Participating Retailer’s loyalty programme at the time of entry and at the time of Gift redemption. Entrants will be required to provide valid loyalty membership details as part of the entry process. Entries that do not include valid loyalty membership details may be deemed invalid. Loyalty membership is subject to separate terms and conditions – refer to membership T&Cs of Participating Retailer, available here at the time of printing:

Introduction

Greencross Pty Ltd (Greencross) operates one of Australia’s largest integrated pet care businesses, operating speciality retail stores under the Petbarn brand and veterinary clinics and hospitals under the Greencross Vets brand.

We value our customers and wish to reward them through our Friends for Life Loyalty Program (Program) when customers purchase goods or services from Petbarn retail stores, Greencross Vets clinics and the Petbarn online store.

These Loyalty Program T&Cs are incorporated into the Website and Trading T&Cs. Terms not defined in these Loyalty Program T&Cs have the meanings set out in the Website and Trading T&Cs.

Friends for Life Program

By creating an Account on the Petbarn website or Petbarn App, joining the Program, using the Membership Facilities or claiming a Member Benefit under the Program, you agree to be bound by these Loyalty Program T&Cs.

To register for the Program and become a Member you must:

be an individual, be over 18 years of age (or have your parent or guardian’s consent to join the Program) and have a current Australian residential address; and

creating an Account on the Petbarn website; or Petbarn App (Account).

providing verbal consent to participate in the Program in-store at a Petbarn retail store or a Greencross Vets clinic; or

providing verbal consent to participate in the Program over the phone via our customer call centre.

There are no fees or charges for becoming a Member of, and participating in, the Program.

Greencross may refuse your application for Membership if:

you are a business to business customer;

you have previously misused your Account;

you have previously breached our Website and Trading T&Cs (for example, been abusive to our staff or other customers); or

we have sufficient evidence to suggest you may misuse your Account.

Program Membership can only be held individually, and cannot be held jointly. Membership is personal to you and is non-transferable.

It is your responsibility to ensure that you only sign up as a Member once. Membership cannot be held by you under multiple Member accounts.

By creating an Account on our Petbarn website or Petbarn App, joining the Program, using the Membership Facilities or claiming a Member Benefit under the Program, you will be deemed to have accepted, and be participating in the Program in accordance with, these Loyalty Program T&Cs.

Privacy

Greencross (or representatives or agents acting on our behalf) collects personal information from Members to administer the Program, to properly account for accrued Points and Member Benefits, and for direct marketing. If personal information is not provided, you may not receive all of the Member Benefits of the Program (and, in some cases, you may not be eligible to participate in the Program).

By joining the Program as a Member, you consent to Greencross (and its agents and contractors) using and disclosing your personal information for the purposes of direct marketing of our goods and services. Direct marketing communications may be made by email, SMS, push notifications, social media, or by regular post.

The collection, use, disclosure and handling of your personal information in connection with the Program is governed by our Privacy Policy, together with our Petbarn Account and Friends for Life Program Privacy Collection Notice and Cookie Policy.

As further described in our Privacy Policy and Petbarn Account and Friends for Life Program Privacy Collection Notice, you may opt-out of direct marketing communications in relation to the Program at any time by contacting Greencross using the contact details below, or for email and SMS by unsubscribing using the unsubscribe link. Our Privacy Policy and Petbarn Account and Friends for Life Program Privacy Collection Notice explain each format and channel for direct marketing and how to opt-out.

Points system

To earn Points, you must:

purchase eligible goods or services from:

participating Petbarn retail stores;

participating Greencross Vets clinics; or

the Sites,
(each, an Eligible Purchase); and

enter or provide your Membership details when completing an Eligible Purchase.

The number of Points awarded to you per Eligible Purchase depends on the ‘tier’ status of your Membership. There are 3 tiers in the Program: ‘Silver’, ‘Gold’ and ‘Platinum’ (each, a Tier). New Members are allocated Silver Tier status on the date that they register with the Program. Members are eligible to move up, and required to move down, Tiers based on their Eligible Purchases. Points will be awarded to Members based on their Tier as set out in the table immediately below:

Metric	Silver Tier	Gold Tier	Platinum Tier
Points earned per dollar spent on Eligible Purchases	10	12	14
Annual spend per year on Eligible Purchases	$1 to $549	$550 to $1,099	$1,100+
Points expiry	365 days	365 days	365 days

Based on the above table:

a Silver Tier Member will earn 10 Points per dollar spent up to $549 in a year;

a Gold Tier Member will earn 12 Points per dollar spent from $550 to $1,099 in a year; and

a Platinum Tier Member will earn 14 Points per dollar spent from $1,100 and above in a year, on Eligible Purchases.

Points expire 365 days after the date on which they are awarded. Points cannot be claimed by you retrospectively.

Points are calculated on the purchase price of Eligible Purchases (inclusive of GST) rounded down to the nearest dollar.

Points are personal to you and are not transferable. Points do not have any cash or monetary value.

When a Member obtains a refund or reimbursement for an Eligible Purchase (for example, for returned goods or refunded services), the Points previously accrued for that Eligible Purchase will be reversed and/or cancelled. If those Points have been redeemed by a Member prior to the refund or reimbursement, the Member’s Points balance will go into a negative Points balance.

If a Member requests a refund for an Eligible Purchase in which Loyalty Dollars have been used towards the value of the Eligible Purchase, any refunds will be given based on the original payment method. For example, if the Eligible Purchase is worth $50 and $10 worth of Loyalty Dollars were used towards that Eligible Purchase, the Member will receive a $40 refund depending on the method of purchase and a Loyalty Dollars voucher to the value of $10. In this scenario, the Loyalty Dollars voucher will not need to be activated by a Member in accordance with clause 5, and will be ready to use by the Member on the date of receipt. The Loyalty Dollars voucher expires 4 weeks from the date of receipt.

To track your Points balance, you can check your Account on Petbarn.com.au, or the Petbarn App or request a staff member to confirm your Points balance in store or contact our call centre.

It may take up to 24 – 48 hours for any Points earned to be shown in your Account.

Greencross may adjust a Member’s Points balance in the event of an incorrect accrual (whether due to Greencross’ error or otherwise) or where there are other grounds which we consider reasonably justify an adjustment.

You cannot earn Points on purchases made via any Third Party Platform.

Redemption of Points

When you earn 6,000 Points you will receive an email from us enclosing an offer for a voucher to the value of $10.00 AUD (Loyalty Offer).

You must activate the Loyalty Offer:

using the link provided in the relevant email from us;

via your Account on the Petbarn Site or Petbarn App; or

by contacting our call centre.

in order for the voucher to be applied to your Membership and redeemed by you.

If the Loyalty Offer is activated by you in accordance with clause 5.2, the Loyalty Offer will automatically be converted into loyalty dollars (Loyalty Dollars) that are redeemable for Participating Products or Services at:

participating Petbarn retail stores;

participating Greencross Vets clinics; or

the Petbarn online store.

Loyalty Dollars expire 4 weeks from the date upon which the email enclosing the Loyalty Offer is sent to you.

If Loyalty Dollars expire in accordance with clause 5.4, then the Loyalty Dollars and all Points associated with the Loyalty Dollars will be automatically forfeited and cancelled.

Loyalty Dollars must be redeemed in full in a single transaction on Participating Products or Services. Change or partial credit will not be offered if the full Loyalty Dollars value is not redeemed in a single transaction on Participating Products or Services.

Loyalty Dollars may only be redeemed by the Member personally. Loyalty Dollars are not transferrable and are not redeemable for cash (or other value) or via any Third Party Platform.

Member Benefits

All Members

Greencross may make other Member Benefits available to Members from time-to-time (whether generally or specifically to particular Program Tiers or particular Members). The Member Benefits made available to Members from time-to-time will be specified on our websites or communicated by email, SMS, push notification, social media or regular post (depending on your communications preferences). Such Member Benefits may be withdrawn, amended or substituted from time to time where there are grounds which we consider reasonably justify a withdrawal, amendment or substitution or in accordance with these Loyalty Program T&Cs.

Unless otherwise specified, Member Benefits are personal to you, are not transferable and are not redeemable for cash. Member Benefits cannot be used in conjunction with any other offer or at the same time as other Member Benefits in the Program.

Members may also be given the opportunity to receive offers, special discounts and enter into competitions (Offers). Offers are subject to further terms and conditions, the details of which will be made available to you at the time of each Offer. Offers may be communicated by email, SMS, push notifications, social media, or regular post (depending on your communications preferences).

Member pricing and products to which it will be applied may vary from time-to-time. Pricing offered online may not be the same as that offered in-store. To access any Member Benefit online, you must be signed into your Account. To access any Member Benefit in-store, you must tell a team member that you are a Member of Friends for Life.

Cancelling your Membership and Deleting Your Account

You may cancel your Membership at any time by notice to Greencross at the contact details below. You should be aware that by deleting your Account via the Petbarn App you are cancelling your Membership. If you no longer wish to use the Petbarn App but wish to maintain your Membership, simply uninstall the Petbarn App from your device.

If you cancel your Membership, any Points balance, Loyalty Dollars and any other Member Benefits not already redeemed by the Member will be automatically forfeited and cancelled.

Rejection, Suspension and Cancellation

If any of the events set out in clause 8.2 occur, Greencross reserves the right, at any time and without notice, to:

decline to register Memberships, provide Membership Facilities or Member Benefits;

reverse any Member Benefits, including any Points credited to an Account; or

suspend or terminate a Membership.

Grounds for doing any of the things referred to in clause 8.1 include:

any abuse or attempted abuse of the Membership, the Program or anything associated with Greencross;

an act or omission contrary to these Loyalty Program T&Cs;

any Member Benefits which are accumulated fraudulently or credited or accumulated erroneously;

any use or attempted use of an entitlement to Points, or any other Member Benefits in a manner contrary to these Loyalty Program T&Cs;

any reasonable suspicions of unacceptable conduct in connection with Membership, including any reasonable suspicion of dishonesty, fraud or wrongful conduct, including:

any abuse or threatening behaviour via our Sites or In-Store (including any threat to staff welfare and safety);

shoplifting or other unlawful activities; and

any breach of the Order and Purchase quantity limits set out in clause 10 in the Website and Trading T&Cs; or

your bankruptcy or death.

If we cancel your Membership in accordance with 8.1.3, such termination will result in the automatic cancellation for forfeiture of accrued Points, Loyalty Dollars and other Member Benefits.

On cancellation of your Membership, we may continue to retain your Membership information for record-keeping purposes and, in de-identified form, for our general data analysis purposes and we may allocate, to another customer, any Membership identifier (including number) previously allocated to you.

Greencross gives no warranty as to the continuing availability of the Program, and may terminate or suspend the Program at any time. In the event of suspension or termination of the Program, we will take reasonable steps to notify you. If the Program is terminated, all accrued Points, Loyalty Dollars, and other Member Benefits must be redeemed within 8 weeks of the date Greencross provides notice to you (which will provide you with an opportunity to use any accrued Points, Loyalty Dollars or other Member Benefits). All accrued Points, Loyalty Dollars and other Member Benefits which are not redeemed within 8 weeks of the date of notice will be automatically forfeited.

Greencross will use reasonable endeavours to transmit notices relevant to the administration of the Program to each Member in accordance with their communications preferences. Any notice will be deemed to have been given if posted to the mailing address or emailed to email address last notified by the Member. Each Member is responsible for advising Greencross of any change to their contact details or communications preferences. Greencross will not be liable for an accidental failure to deliver (or the non-receipt of) a notice.

Greencross’ Liability

You acknowledge and agree that there may be:

delay in issuing you with, or non-issue to you of, any Member Benefits;

acts, errors, omissions by us in the course of providing the Program (including as referred to in these Loyalty Program T&Cs);

the suspension and/or termination of the Program, including the ability for Members to earn and redeem Points, and to the maximum extent permitted by law, Greencross will not be liable to you in any way for any cause in connection with such matters, including for any unused Points balance in your Account at the time of termination (note that in accordance with clause 8.5, you are provided with 8 weeks from the date Greencross terminates the Program to redeem any accrued Points, Loyalty Dollars and other Member Benefits).

You agree that any comments, suggestions or recommendations you may receive from us or others as part of Member Benefits may not be suitable, accurate or complete and you must not rely on them in a way which may give rise to any loss or damage. If you intend to rely on anything in connection with the Program, your reliance should be based solely on your own judgement including as to the extent which you should obtain or use any Member Benefits.

Clauses 14.2 to 14.6 (inclusive) of the Website and Trading T&Cs apply to these Loyalty Program T&Cs, with the necessary changes as to detail.

Any claimed discrepancy in relation to accrued Points must be notified in writing by you to Greencross, together with a legible copy of any relevant proof of purchase (e.g. a tax invoice). In the case of dispute, the decision of Greencross will be final and binding.

Any dispute regarding eligibility to participate in the Program; accrual or redemption of Points, eligibility for any Member Benefit, or any other dispute which arises in connection with a Member's participation in the Program will be determined by Greencross, taking into account a range of relevant factors, including your compliance with these Loyalty Program T&Cs and the Website and Trading T&Cs (such as your compliance with clause 10 of the Website and Trading with respect to Order and Purchase quantity limits).

Third Party Partners - Exclusions and Limitations

Where available, you can choose to link your Membership email to an account you have created with a Third Party Partner (Linked Member) to access Member pricing and other offers that may be made available on our Goods and Services (Petbarn Third Party Benefits) on the applicable Third Party Platform.

Petbarn Third Party Benefits on a Third Party Platform may be different to Member Benefits on our Sites or In-Store, including pricing.

Before linking your Membership you should be aware of the following exclusions:

You do not earn Points on purchases from us made via a Third Party Platform; and

You cannot redeem Loyalty Dollars on a Third Party Platform.

As a Linked Member, your use of a Third Party Platform will be subject to Third Party Terms. Any purchase from us through a Third Party Platform will also be subject to this Appendix 1, and where applicable, to the Website and Trading T&Cs.

You can unlink your Membership from your Third Party Partner account at any time by following the instructions in the applicable Third Party Platform.

Changes to these Loyalty Program T&Cs

We may amend or update these Loyalty Program T&Cs including to comply with applicable laws, comply with a legitimate contractual obligation, revise the Program (including Member Benefits) based on legitimate business interests such as ensuring the Program does not run at a loss and provided such amendments will not have a materially adverse effect upon you). We will take reasonable steps to bring any material changes to your attention, such as by letting you know of material amendments by email or posting a notice on our Sites.

As you are bound by these Loyalty Program T&Cs, you should review these Loyalty Program T&Cs from time to time. By continuing to participate in the Program or use your Account after any amendments are made to these Loyalty Program T&Cs, you are deemed to agree to, and be bound by, such changes. If any change has a detrimental effect on you, you may cancel your Membership and Account in accordance with clause 7.1.

Contact details

If you have any queries or complaints regarding the Program, you should speak to our friendly staff instore or contact us using the contact details below:

Contact Petbarn	Details
Phone	Petbarn: 1300 655 896 You can call Petbarn: 8am to 7pm, Monday to Friday AEST 9am to 5pm Saturday and Sunday AEST
LiveChat	8am to 9pm Monday to Sunday AEST (via www.petbarn.com.au)
Email	Petbarn: info@petbarn.com.au
Postal Address	PO Box 6683, North Ryde, NSW 2113

Definitions and interpretation

In these Loyalty Program T&Cs, unless expressed to the contrary:

Account means a user account on the Petbarn website or Petbarn App.

Eligible Purchase has the meaning set out in clause 4.1.

Greencross means Greencross Pty Ltd.

Linked Member has the meaning set out in clause 10.1.

Loyalty Dollars has the meaning set out in clause 5.3.

Loyalty Offer has the meaning set out in clause 5.1.

Member means a person who has Membership.

Member Benefits are benefits which we specify from time to time in connection with the Program including the benefits referred to in these Loyalty Program T&Cs, and includes any Existing Member Benefits (as the context permits).

Membership means your registration with the Program.

Membership Facility means any means by which you access the Program including any Member Benefits, including any mobile or device application or any website.

Offers has the meaning set out in clause 6.1.3.

Participating Products or Services means such goods or services as advertised from time to time on which Loyalty Dollars can be redeemed.

Petbarn Third Party Benefits has the meaning set out in clause 10.1

Points mean the points awarded to Members pursuant to, and redeemable in accordance with, these Loyalty Program T&Cs.

Program means the Friends for Life Loyalty Program.

Tier has the meaning set out in clause 4.2.

In these Loyalty Program T&Cs, references to “you” and “your” are references to the individual who has registered as a Member, used any Membership Facilities or who has sought to earn or use any Points or Member Benefits.

After submitting their form, Eligible Entrants can claim their Gifts by collecting instore only. Pet parents can visit store, show the store staff their redemption email including a coupon which will be scanned alongside the three pouches. Max 1 Gift per person.

The total gift amount is valued at up to $450,913 AUD.

GENERAL

Entries must be received during the Promotion Period and will be deemed to be received only when received by the Promoter. The Promoter is not liable for any problems with communications networks. You are responsible for the costs associated with entering. If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.

The Gift must be taken as stated and may not be varied.

All costs associated with or arising in connection with the Gift are the responsibility of the respective recipient.

Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute.

23. Subject to the previous paragraph, the Promoter, the Promoter's related entities and all agencies associated with the promotion are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a gift, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the Gift.

24. The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.

Personal information provided by entrants will be collected and used by the Promoter for the purpose of conducting and administering the Promotion and for the provision of direct marketing materials. Personal information of claimants will be stored on the Promoter’s database and the Promoter will use this information for future marketing purposes regarding its products, including contacting the claimant electronically. The Promoter is bound by the Privacy Principles in accordance with the Privacy Act 1988 (Cth) , and will handle personal information in accordance with its privacy policy which is located at www.mars.com/privacy. The Promoter's privacy policy contains information about how the entrant may change their privacy preferences, and access, update and seek correction of the personal information the Promoter holds about them, and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. The Promoter may disclose the entrant’s personal information to third parties including its contractors and agents, prize suppliers and their agents, and service providers to assist in conducting this Promotion. If the entrant does not provide their personal information as requested, including providing consent to opt-in to receive marketing materials from the Promoter, they may be ineligible to claim a Gift or Prize in the Promotion.

The Promoter’s privacy policy located at https://www.mars.com/privacy-policycontains information about:

how you may access the personal information that is held by us and seek correction of such information; and

how you can make a complaint about a breach of the Australian Privacy Principles or any other applicable privacy law and how those complaints will be dealt with.

Entrants must not:

tamper with the entry process;

engage in any conduct that may jeopardise the fair and proper conduct of the promotion;

act in a disruptive, annoying, threatening, abusive or harassing manner;

do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this promotion;

breach any law; or

behave in a way that is otherwise inappropriate.

The Promoter reserves the right to disqualify entries that do not meet these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process, including but not limited to the utilisation of techniques designed for making multiple entries, or for submitting an entry that is otherwise not in accordance with these Terms and Conditions. By providing your entry you consent to the Promoter using your personal information to determine whether any tampering or attempted tampering with the entry process has occurred.

If this promotion cannot run as planned for any reason beyond the Promoter's control, for example, due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the promotion or disqualify affected entries/entrants subject to State or Territory regulation.

If any dispute arises between you and the Promoter concerning the conduct of this promotion or claiming a Gift, the Promoter will take reasonable steps to consider your point of view, considering any facts or evidence you put forward, and to respond to it fairly within a reasonable time. In all other respects, the Promoter’s decisions are final, and no correspondence will be entered into.

This promotion is in no way sponsored, endorsed administered by, or associated with any social media platform, including Facebook, Instagram and Twitter. You provide your information to the Promoter and not to any social media platform. You completely release any relevant social media platforms from any and all liability.

These Terms and Conditions are governed by the laws of Victoria, Australia.

TERMS AND CONDITIONS

The competition is conducted by Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“Promoter”).
Information on how to enter and prize details form part of these Terms and Conditions. By entering, individuals accept these Terms and Conditions.Any entry not complying with these Terms and Conditions is invalid.

WHO CAN PARTICIPATE
Entry is open to veterinary professionals (Veterinarians, Veterinary Nurses and Technologists, Veterinary clinic and office staff) who are residents of Australia or New Zealand and aged 18 years or older (“Eligible Entrants”).
Employees of the Promoter, the Promoter’s associated companies and the Promoter’s agencies associated with this competition are excluded. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in:
1. the competition or development of the competition; and
2. the manufacture or distribution of the Promoter's products.
By entering the competition, individuals represent that they are eligible to enter the competition based on these Terms and Conditions.

COMPETITION PERIOD
The competition commences at 9am AEST/11am NZST on 03/08/26 and concludes at 6.00pm AEST/8:00pm NZST on 20/09/26 (“Competition Period”).

HOW TO ENTER
To enter, Eligible Entrants must, during the Competition Period:
1. Login or register for free to Royal Canin Academy (https://mcve.csod.com/selfreg/register.aspx?c=rcanz&_kx=WnXRGRt3-FFbqDgHaYAB1Q.VfEC78)
2. Enrol in and complete the Nutritional Management of Feline Diabetes Mellitus module
Eligible Entrants take full responsibility for the content of their entry and for ensuring that their entry complies with these Terms and Conditions. If an entry cannot be verified to the Promoter’s satisfaction, the entry will be deemed invalid.
Eligible Entrants are restricted to one entry per person.
By entering this promotion, each entrant agrees to assign all rights in their written testimonial submitted for entry in this promotion to the Promoter and its affiliates, and consents to the Promoter and its affiliates (or the agencies/companies associated with the Promoter) using the testimonial in any manner the Promoter wishes (including adapting or publishing the entry, whether in original or modified form, with or without attribution to the entrant, in whole or in part or not at all), in marketing, advertising and promotional materials, on the Promoter’s websites and social media platforms, or in any other manner as determined by the Promoter, without payment to the entrant (of royalties, compensation or otherwise) on a perpetual, world-wide and irrevocable basis. Each entrant agrees to irrevocably and unconditionally waive any and all moral rights they have, or may accrue, in relation to their entry and testimonial.
The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of completing the Royal Canin Academy Modules.
JUDGING & PRIZES
From all of the Eligible Entries received across Australia and New Zealand, three (3) winners will be drawn by at the Promoter’s office (Level 23, 727 Collins Street, Docklands VIC 3008) at 11am AEST on Monday 21/09/26 using random electronic draw. The winners of the draw are determined by chance.
The first three (3) Eligible Entrants drawn will each receive 1 x pair of Apple Airpods Model 4 valued at $219 AUD/$249 NZD RRP. Apple is not a participant in, sponsor of, or endorser of this promotion.
The total prize pool is valued at $657AUD/$757NZD at the time of printing these terms and conditions.
Prize values are accurate at the date of commencement of the competition and include any applicable GST. The Promoter is not responsible for any change in prize value. Prizes cannot be transferred, exchanged or redeemed for cash.Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement.
Entrants are restricted to 1 entry and 1 prize per person. The draw conductor may select additional reserve entries in case of an invalid entry or entrant is drawn.

WINNER NOTIFICATION, VERIFICATION & DELIVERY
Provisional prize winners will be contacted by the email address provided in Royal Canin Academy by 25/09/26. Each provisional prize winner will receive an email confirming that they are a provisional winner, including instructions which they must follow in order to verify their entry and claim their prize.Entrants and provisional prize winners may be required to:
1. respond to the email to claim their prize, and/or
2. provide proof of identity, proof of age and proof of residency to verify their entry (“Proof of Identity”), where identification considered suitable for verification is at the Promoter’s discretion, to verify that the relevant entry is valid (“Prize Claim Requirements”).
If an entrant/provisional prize winner fails to respond or to provide Proof of Identity by the time and date stipulated by the Promoter, their entry/prize claim may be deemed invalid at the Promoter’s discretion.Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.
Once an entrant/provisional prize winner is deemed by the Promoter to have complied with these Terms and Conditions (including the Prize Claim Requirements), the Promoter will declare them a winner. Prize winners will have their prize sent digitally to their nominated email address. Once dispatched, the Promoter is not liable for any prize that has been lost, stolen, damaged or tampered with in any way.

UNCLAIMED PRIZES (IF ANY)
If a provisional prize winner fails to satisfy the Prize Claim Requirements (including if the Promoter can't contact a prize winner after making all reasonable attempts) and/or any prize remains unclaimed by 9:00am AESDT/11:00am NZT on 05/10/26, the relevant entry/ies will be discarded. Another Eligible Entrant will be randomly selected as a winner using the same draw mechanism described in paragraph 12 above and receive a prize.
The new provisional winner/s (if any) will be notified via email by 9:00am AEDT/11:00am NZT on 06/10/26.

GENERAL
Entries must be received during the Competition Period and will be deemed to be received only when received by the Promoter.The Promoter is not liable for any problems with communications networks.You are responsible for your own costs associated with entering.If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.
Prizes must be taken as stated and may not be varied. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the state/territory gaming authorities.
All costs associated or arising in connection with the prize are the responsibility of the respective prize winner.
Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth) and the Consumer Guarantees Act 1993 (NZ) (as applicable). However, to the extent permitted by law to do so, the Promoter makes no representations or warranties, express or implied, under laws other than the Competition and Consumer Act 2010 (Cth) or the Consumer Guarantees Act 1993 (NZ) (as applicable) regarding the quality or suitability of the prize awarded as part of this competition and the Promoter will not be responsible for breach of such representations or warranties.
Subject to the previous paragraph, the Promoter, the Promoter's related entities and all agencies associated with the competition are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the prize won.
The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.
By entering, entrants request that their full address not be published.
The Promoter is not responsible for any dispute between a winner and any person with whom they choose, or choose not to, share a prize.If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.
Personal information provided by entrants will be collected and used by the Promoter to the extent necessary to administer the competition and otherwise in accordance with entrants’ consent. Personal information of entrants who opt-in to receive marketing materials from the Promoter will be stored on the Promoter’s database and the Promoter will use this information for future marketing purposes regarding its products, including contacting the entrants electronically. Entrants may change their privacy preferences or opt-out of receiving future marketing materials at any time by using the unsubscribe link in the automatic email sent when opting-in to receive marketing communications. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and will handle personal information in accordance with its privacy policy which is located at www.mars.com/privacy. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other applicable privacy laws and how such complaints will be dealt with. The Promoter may disclose the entrant’s personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this competition. If the entrant does not provide their personal information as requested they may be ineligible to claim a prize in the competition.
Entrants must not:
1. tamper with the entry process;
2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
3. act in a disruptive, annoying, threatening, abusive or harassing manner;
4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
5. breach any law; or
6. behave in a way that is otherwise inappropriate.
The Promoter reserves the right to disqualify entries that do not meet these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process, including but not limited to the utilisation of techniques designed for making multiple entries, or for submitting an entry that is otherwise not in accordance with these Terms and Conditions. By providing your entry you consent to the Promoter using your personal information to determine whether any tampering or attempted tampering with the entry process has occurred.
If this competition cannot run as planned for any reason beyond the Promoter's control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants, subject to any necessary approval by the state/territory gaming authorities.
If requested by the Promoter, entrants and winners (and their companion(s), if applicable) must participate in all promotional activity (such as publicity and photography) surrounding this Promotion or their winning of a prize, free of charge, and they consent to the Promoter and its associated companies and agencies using their name and image in promotional material, on the Promoter’s websites, social media platforms and in trade publications.
The Promoter is not responsible for any tax implications arising from you winning a prize.You should seek independent financial advice.If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.
If any dispute arises between you and the Promoter concerning the conduct of this competition or claiming a prize, the Promoter will take reasonable steps to consider your point of view, taking into account any facts or evidence you put forward, and to respond to it fairly within a reasonable time.In all other respects, the Promoter’s decisions are final and no correspondence will be entered into.
These Terms and Conditions are governed by the laws of Australia.

TERMS AND CONDITIONS

The competition is conducted by Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“Promoter”) and Royal Canin Australia NZBN 9429031867399, Building 14, 666 Great South Road, Ellerslie, Auckland, 1051 (“Promoter”).

Information on how to enter and prize details form part of these Terms and Conditions. By entering, individuals accept these Terms and Conditions. Any entry not complying with these Terms and Conditions is invalid.

WHO CAN PARTICIPATE

Entry is open to Veterinarians who have registered for Royal Canin's Your Pet Feeding database or NZ Clinic database and are residents of Australia or New Zealand aged 18 years or older (“Eligible Entrants”).

Employees of the Promoter, the Promoter’s associated companies and the Promoter’s agencies associated with this competition are excluded. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in:
1. the competition or development of the competition; and
2. the manufacture or distribution of the Promoter's products.

5. By entering the competition, individuals represent that they are eligible to enter the competition based on these Terms and Conditions.

COMPETITION PERIOD

The competition commences at 6.00am AEST (8.00am NZDT) on 19/01/26 and concludes at 6.00pm AEST (8.00pm NZDT) on 25/01/26 (“Competition Period”).

HOW TO ENTER

To enter, Eligible Entrants must complete the survey during the Competition Period by:

clicking the link in the survey sent to them by the Promoter, or
clicking the survey link on a social media post by the Promoter; and fully completing the Royal Canin Future of Pets Survey, including providing all requested information.

Multiple entries are not permitted.

8. Eligible Entrants take full responsibility for the content of their entry and for ensuring that their entry complies with these Terms and Conditions. If an entry cannot be verified to the Promoter’s satisfaction, the entry will be deemed invalid.

The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of completing the Royal Canin Future of Pets Survey.

DRAW & PRIZES

A random electronic draw will be conducted, commencing at 4.00pm AEST (6.00pm NZST) on 30/01/26 at Royal Canin Australia Pty Ltd (ABN: 88 092 020 178), Tower 1, Level 23, 727 Collins Street, Docklands VIC 3008, (“Draw Location”).

The first valid entry drawn from the entries received during the Competition Period will win the prize.

The first valid entry will receive a prize of six (6) months’ supply of food for one pet with the appropriate Royal Canin diet (up to the value of $1,440AUD). The quantity defined as “6 months’ supply” is determined by the recommended feeding guide relevant to the Royal Canin diet product and the size of the winner’s cat or dog, as prescribed on the back of the relevant product pack. The Promoter will liaise with the winners to ensure the correct products and quantities are provided.

The total prize pool is valued at up to $1,440AUD.

Prize values are accurate at the date of commencement of the competition and include any applicable GST. The Promoter is not responsible for any change in prize value. Prizes cannot be transferred, exchanged, or redeemed for cash. Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement.

Entrants are restricted to winning only one prize per person.

WINNER NOTIFICATION, VERIFICATION & DELIVERY

Provisional prize winners will be contacted by the email provided in the survey by 2/02/25. The provisional prize winner will receive an email confirming that they are a provisional winner, including instructions that they must follow to verify their entry and claim their prize. Entrants and provisional prize winners may be required to:

respond to the email or phone call to claim their prize; and
provide proof of identity, proof of age and proof of residency to verify their entry (“Proof of Identity”), where identification considered suitable for verification is at the Promoter’s discretion,

to verify that the relevant entry is valid (“Prize Claim Requirements”). If an entrant/provisional prize winner fails to respond or to provide Proof of Identity by the time and date stipulated by the Promoter, their entry/prize claim will be deemed invalid at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.

17. The prize winner will have their name and state/territory of residence published on https://www.royalcanin.com/au/competition-terms or https://www.royalcanin.com/nz/competition-terms on 4/02/26 for a period of 28 days.

Once an entrant/provisional prize winner is deemed by the Promoter to have complied with these Terms and Conditions (including the Prize Claim Requirements), the Promoter will declare them a winner. Prize winners will have their prize sent to their nominated address. Winners will have their prize sent all at once (i.e. the full six-month food supply). Once dispatched, the Promoter is not liable for any prize that has been lost, stolen, damaged or tampered with in any way. Please allow up to 28 days for delivery of your prize.

RE-DRAW (IF ANY)

If a provisional prize winner fails to satisfy the Prize Claim Requirements (including if the Promoter can't contact a prize winner after making all reasonable attempts) and/or any prize remains unclaimed by 11.00am AEST (1.00pm NZST) on 16/02/26, the relevant entry/ies will be discarded and the Promoter will conduct a re-draw at 11.30am AEST (1.30pm NZST) on 16/02/26 at the Draw Location.

The re-draw winner/s (if any) will be notified via email on 17/02/26 and will have their name and state/territory of residence published on https://www.royalcanin.com/au/competition-terms and https://www.royalcanin.com/nz/competition-terms on 27/02/26 for a period of 28 days.

GENERAL

Entries must be received during the Competition Period and will be deemed to be received only when received by the Promoter. The Promoter is not liable for any problems with communications networks. You are responsible for the costs associated with entering. If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.

The prize must be taken as stated and may not be varied. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value.

All costs associated with or arising in connection with the prize are the responsibility of the respective prize winner.

Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth) and the Consumer Guarantees Act 1993 (as applicable). However, to the extent permitted by law to do so, the Promoter makes no representations or warranties, express or implied, under laws other than the Consumer Guarantees Act 1993 regarding the quality or suitability of the prize awarded as part of this competition and the Promoter will not be responsible for breach of such representations or warranties.

Subject to the previous paragraph, the Promoter, the Promoter's related entities and all agencies associated with the competition are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the prize won.

The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.

By entering, entrants request that their full address not be published.

The Promoter is not responsible for any dispute between a winner and any person with whom they choose, or choose not to, share a prize. If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.

The Promoter collects your personal information directly or through its agents or contractors when you submit an entry to the Promoter via the survey link provided by the Promoter. The Promoter will use the personal information that you provide in your entry to conduct and manage the competition. The Promoter may disclose your personal information to its related companies, agents and contractors to assist in conducting this competition, communicating with you or storing data or to hold and use for purposes of awarding the prizes & distributing the prizes as required. This may include disclosures to organisations located in Australia, Hong Kong, Singapore and the United States. If you have marked the "opt-in" box on the entry form, you consent to us keeping your personal information on our database to use for future marketing purposes, including contacting you by electronic messaging. The Promoter reserves the right to share the survey results within the Mars business (this would not include individual personal information or data). The Promoter’s privacy policy located at https://www.mars.com/privacy-policy contains information about:

how you may access the personal information that is held by us and seek correction of such information; and
how you can make a complaint about a breach of the Australian Privacy Principles or New Zealand Information Privacy Principles or any other applicable privacy law and how those complaints will be dealt with.

Entrants must not:
1. tamper with the entry process;
2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
3. act in a disruptive, annoying, threatening, abusive or harassing manner;
4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
5. breach any law; or
6. behave in a way that is otherwise inappropriate.

31. The Promoter reserves the right to disqualify entries that do not meet these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process, including but not limited to the utilisation of techniques designed for making multiple entries, or for submitting an entry that is otherwise not in accordance with these Terms and Conditions. By providing your entry you consent to the Promoter using your personal information to determine whether any tampering or attempted tampering with the entry process has occurred.

If this competition cannot run as planned for any reason beyond the Promoter's control, for example, due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants.

The Promoter is not responsible for any tax implications arising from you winning a prize. You should seek independent financial advice. If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST-inclusive market values.

If any dispute arises between you and the Promoter concerning the conduct of this competition or claiming a prize, the Promoter will take reasonable steps to consider your point of view, considering any facts or evidence you put forward, and to respond to it fairly within a reasonable time. In all other respects, the Promoter’s decisions are final, and no correspondence will be entered into.

This competition is in no way sponsored, endorsed administered by, or associated with any social media platform, including Facebook, Instagram and Twitter. You provide your information to the Promoter and not to any social media platform. You completely release any relevant social media platforms from any and all liability.

These Terms and Conditions are governed by the laws of Australia and New Zealand, as applicable.

SHORT TCS

*Open to Veterinarians who have registered for Royal Canin's Your Pet Feeding database or NZ Clinic database who are AU or NZ residents aged 18+. To enter, during the Promotional Period, click on the link sent by the promoter or on a social media post made the promoter and fill out the requested information. The competition commences at 6.00am AEST (8.00am NZDT) on 19/01/26 and concludes at 6.00pm AEST (8.00pm NZDT) on 25/01/26 (“Competition Period”).

Prize is six (6) months’ supply of food for one pet with the appropriate Royal Canin diet, valued at up to AUD$1,440 (incl. GST). One prize to be won. Prize draw will be conducted on 30/01/2026 at 4pm AEST (6:00pm NZDT) at Promoter’s address. Winner will be notified by email and published at https://www.royalcanin.com/au/competition-termsor https://www.royalcanin.com/nz/competition-terms by 2/02/2026. Prize non-transferrable/redeemable for cash. Promoter: Royal Canin Australia Pty Ltd (ABN 88 092 020 178) of Tower 1, Level 23, 727 Collins Street, Docklands VIC 3008. See full T&Cs at https://www.royalcanin.com/au/competition-terms or https://www.royalcanin.com/nz/competition-terms.

Terms and Conditions

Promoter

These terms and conditions govern the Royal Canin ANZ, Petbarn foundation, and Seeing Eye Dogs Vision Australia Design Barkley’s Vest Colouring Competition.

The competition promoters are Royal Canin New Zealand. NZBN 9429031867399, Building 14, 666 Great South Road, Ellerslie, Auckland, 1051 & Royal Canin Australia Pty Ltd (ABN: 88 092 020 178), Tower 1, Level 23, 727 Collins Street, Docklands VIC 3008. (“Promoters”)

Competition Period

12.01am 01/07/2026 to 11.59pm on 31/07/2026.

Who can enter?

Only Australian residents who:

By entering the competition, you agree to the provisions of these terms and conditions and to comply fully with them.

Who can't enter?

Directors, officers, management and employees (and their immediate families) of:

the Promoter;

the agencies, companies or participating premises associated with this competition and judging’

"Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

Where will the Giveaway run?

The Giveaway will be run via the Royal Canin Instagram account – @royalcaninanz

This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram.

To Enter

To enter the competition, you must ensure your entry has fulfilled the requirement below:

Have fun colouring Barkley
Take a photo of this sheet. Ensure name is filled in.
Post on Instagram with the hashtag, #BarkleysVest and tag
@Petbarn, @SeeingEyeDogsAustralia and @RoyalCaninANZ.

How many winners will there be and how will they be chosen?

There will be one (1) winners drawn.

Judges will choose the winning post. Winner will be announced via a post and contacted via Instagram DM to confirm this and collect their details for the prize.

The closing date for submissions is 11.59pm on 31/07/2026. All submissions received after this time will not be eligible.

The Organisers cannot be held responsible for posts that do not arrive, due to the entrant’s settings or restrictions placed by their Internet service provider.

Draw Date

Draw Period

Number of Draws/Winners

04/08/2025

All entries received during the Competition Period. 01/07/2026 – 31/07/2026.

The Promoter may select additional reserve entries in a draw and record them in order, in case a winning entry/entrant is deemed invalid or a prize is unclaimed (Reserve Entrants).

What can I win?

There is one (1) prizes available.

Prize is:

For a pet owner: Three (3) months Royal Canin food valued at $750 AUD.

The Prize cannot be transferred/exchanged/redeemed for cash. Allow up to 28 days for delivery of your prize.

Total prize pool

The total prize pool is $750 including GST.

How many times can I enter?

Submissions are not limited to any number.

How and when will the winner/s be informed?

Winners will be notified by Instagram DM within five business days.

You agree that if you are a winner you will take part in and cooperate fully with reasonable publicity and to the use of your name and photograph in such publicity, for example, the publication of your Instagram post with your name on our website and Royal Canin Instagram Page.

Entry Terms

By submitting your entry to the Royal Canin Royal Canin ANZ, Petbarn Foundation and Seeing Eye Dogs Vision Australia Competition, each entrant confirms and warrants that:

They are the sole author of each post and that it is their original work;
They own the copyright and any other intellectual property rights of each image;
No Profanity or Foul Language.
They have the permission of anyone pictured in the image (or, where the image shows any persons under 18, the consent of their parent/guardian) for the usage rights required by Royal Canin and will indemnify Royal Canin against any claims made by any third parties in respect of such infringement
They have not licensed or disposed of any rights in the image that would conflict with uses to be made by Royal Canin.
They have received any necessary permissions from the owner(s) of objects in the image (s) and will indemnify Royal Canin against any claims made by any third parties in respect of such infringement.
Royal Canin have permission to use the imagery in the Instagram post provided across their marketing channels as long as full credit is given to the image owner.
If you are a winner you will take part in and cooperate fully with reasonable publicity and to the use of your name and photograph in such publicity, for example, the Instagram post with your name and post.
The organisers reserve the right to modify these terms and conditions without notice.

Unclaimed prize/s

Prize claim date: a winner must claim their prize by email and confirm their name, address and chosen show by 5pm (AEST) on 11/08/2026.

Unclaimed prize determination: 2pm (AEST) on 12/08/2026 at the same location as the original draws.

If a prize has not been accepted or claimed by the prize claim date above or if, after making all reasonable attempts, the Promoter can't contact a winner (or a winner does not contact the Promoter) by the prize claim date above, the relevant entry/ies will be discarded and the Promoter will re-award the relevant prize/s to Reserve Entrant/s and/or carry out an unclaimed prize draw at the date, time and place stated above to randomly distribute the prize/s.

Collection and use of your personal information

All information entrants provide, full name, Instagram handle (“Personal Information”) will be used for the purpose of administering this competition and awarding the prizes, & to assist in conducting this competition draw, communicating with you, storing data or to hold and use for purposes of awarding the prizes & distributing the prizes as required.

The Promoter’s Privacy Policy can be found at www.mars.com/privacy and includes information about:

how to seek access to the personal information the Promoter holds about you and seek correction of the information; and

how to complain about a privacy breach and how the Promoter will deal with such a complaint.

Promoter

These terms and conditions govern the Royal Canin Ratings & Reviews Competition 2026.

Competition Period

12.01am 15/05/2026 to 11.59pm on 12/06/2026.

Who can enter?

Only Australian & New Zealand residents who:

By entering the competition, you agree to the provisions of these terms and conditions and to comply fully with them.

Who can't enter?

Directors, officers, management and employees (and their immediate families) of:

the Promoter;

the agencies, companies or participating premises associated with this competition and judging’

"Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

Where will the Giveaway run?

The Giveaway will be run via the Royal Canin Instagram and Facebook account – @royalcaninanz

This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or Facebook.

To Enter

To enter the competition, leave a review for any product using the review links on Instagram and Facebook:

Australia:

https://display.ugc.bazaarvoice.com/static/royalcanin-au/main_site/en_AU/container.htm?bvaction=rr_submit_generic&bvfamilyProductId=1007,1091,1092,1093,1094,1095,1096,1097,1098,1099,2300,2448,2454,2990,2993,2994,3000,3001,3002,3003,3004,3005,3006,3007,3008,3009,3030,3031,4077,8027,8028,8029,8030,8031,8032,1255,1256,1258,1259,1339,1340,2041,2042,2043,2100,2101,2106,2200,2210,2220,2437,2438,2439,2487,2491,2518,2519,2588,2590,3057,3059,3080,3966,3967,3968,3969,3970,3971,3979,3981,3985,3987,3990,3991,3995,4130,4131,4132,4133,8207,1178,1180,1181,1182,1183,1184,1220,1221,1222,1223,1224,1225,1226,2390,2441,2442,2444,2446,2447,3016,3018,3021,3055,1229,1248,1505,1506,3315,3702,3703,3705,3706,3712,3713,3716,3723,3910,3911,3913,3916,3922,3927,3932,3948,3952,3959,4014,4015,4020,4021,4022,4023,4026,4029,4055,4084,4086,4161,4162,4170,4221,4250,4252&bvcampaignId=rate_and_win&bvinjecteddata=%7B%22IncentivizedReview%22%3A%22True%22%7D

New Zealand:

https://display.ugc.bazaarvoice.com/static/royalcanin-nz/main_site/en_NZ/container.htm?bvaction=rr_submit_generic&bvfamilyProductId=1007,1091,1092,1093,1094,1095,1096,1097,1098,1099,2448,2454,2990,2993,2994,3000,3001,3002,3003,3004,3005,3006,3007,3008,3009,3030,3031,4077,8027,8028,8029,8030,8031,8032,1255,1256,1258,1259,1339,1340,2041,2042,2043,2100,2040,2106,2200,2210,2220,2438,2439,2487,2491,2518,2519,2588,2598,3051,3057,3059,3080,3966,3967,3968,3969,3970,3971,3979,3981,3985,3987,3990,3991,3995,4130,4131,4134,8207,1006,1178,1180,1181,1185,1221,1222,1223,1229,1505,1506,2390,2441,2442,2444,2446,2447,3016,3018,3021,3055,3315,3702,3703,3705,3706,3709,3712,3713,3714,3715,3716,3722,3723,3910,3911,3913,3916,3922,3927,3930,3932,3948,3952,3957,4014,4020,4026,4029,4038,4055,4079,4084,4086,4221,4250,4252&bvcampaignId=rate_and_win&bvinjecteddata=%7B%22IncentivizedReview%22%3A%22True%22%7D

How many winners will there be and how will they be chosen?

There will be two (2) winners drawn. One for a review posted on the AU site and one for a review left on the NZ site.

The winner will be selected at random, from the reviews left on site during the competition period that have used the competition review link. Winners will be contacted privately through the email used to leave a review.

The closing date for submissions is 12th June 2026. All submissions received after this time will not be eligible.

The Organisers cannot be held responsible for posts that do not arrive, due to the entrant’s settings or restrictions placed by their Internet service provider.

Draw Date	Draw Period	Number of Draws/Winners
19/06/2026	All entries received during the Competition Period. 15/05/26 – 12/06/26	2

The Promoter may select additional reserve entries in a draw and record them in order, in case a winning entry/entrant is deemed invalid or a prize is unclaimed (Reserve Entrants).

What can I win?

There are two (2) prizes available for pet owners.

Prizes are:

For a pet owner in Australia: Twelve (12) months Royal Canin food for the pet owner valued at $3,500 AUD.

For a pet owner in New Zealand: Twelve (12) months Royal Canin food for the pet owner valued at $3.500 AUD.

Based on the entry mechanic, prizes will be picked as:

Pet owner 1 AU (12 months of food)

Pet owner 2 NZ (12 months of food)

The Prize cannot be transferred/exchanged/redeemed for cash. Allow up to 28 days for delivery of your prize.

Total prize pool

The total prize pool is $7,000 including GST.

How many times can I enter?

Submissions are not limited to any number.

How and when will the winner/s be informed?

Winners will be notified by email within five business days.

Entry Terms

By submitting your entry to the Royal Canin Royal Canin ANZ Ratings & Reviews Competition, each entrant confirms and warrants that:

They are the sole author of each post and that it is their original work;

They own the copyright and any other intellectual property rights of each image;

No Profanity or Foul Language.

They have the permission of anyone pictured in the image (or, where the image shows any persons under 18, the consent of their parent/guardian) for the usage rights required by Royal Canin and will indemnify Royal Canin against any claims made by any third parties in respect of such infringement

They have not licensed or disposed of any rights in the image that would conflict with uses to be made by Royal Canin.

They have received any necessary permissions from the owner(s) of objects in the image (s) and will indemnify Royal Canin against any claims made by any third parties in respect of such infringement.

Royal Canin have permission to use the imagery in the Instagram post provided across their marketing channels as long as full credit is given to the image owner.

If you are a winner you will take part in and cooperate fully with reasonable publicity and to the use of your name and photograph in such publicity, for example, an Instagram post with your name and post.

The organisers reserve the right to modify these terms and conditions without notice.

Unclaimed prize/s

Prize claim date: a winner must claim their prize by email and confirm their name, address and chosen show by 5pm (AUDT) on 22/06/2026.

Unclaimed prize determination: 2pm (AUDT) on 24/06/2026 at the same location as the original draws.

Collection and use of your personal information

All information entrants provide, full name, Instagram handle (“Personal Information”) will be used for the purpose of administering this competition and awarding the prizes, & to assist in conducting this competition draw, communicating with you, storing data or to hold and use for purposes of awarding the prizes & distributing the prizes as required.

The Promoter’s Privacy Policy can be found at www.mars.com/privacy and includes information about:

how to seek access to the personal information the Promoter holds about you and seek correction of the information; and

how to complain about a privacy breach and how the Promoter will deal with such a complaint.

TERMS AND CONDITIONS

The competition is conducted by Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“Promoter”).
Information on how to enter and prize details form part of these Terms and Conditions. By entering, individuals accept these Terms and Conditions.Any entry not complying with these Terms and Conditions is invalid.

WHO CAN PARTICIPATE
Entry is open to veterinary professionals (Veterinarians, Veterinary Nurses and Technologists, Veterinary clinic and office staff) who are residents of Australia or New Zealand and aged 18 years or older (“Eligible Entrants”).
Employees of the Promoter, the Promoter’s associated companies and the Promoter’s agencies associated with this competition are excluded. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in:
1. the competition or development of the competition; and
2. the manufacture or distribution of the Promoter's products.
By entering the competition, individuals represent that they are eligible to enter the competition based on these Terms and Conditions.

COMPETITION PERIOD
The competition commences at 10:00am AEDT/12:00pm NZT on 9/02/26 and concludes at 6.00pm AEDT/8:00pm NZT on 22/03/26 (“Competition Period”).

HOW TO ENTER
To enter, Eligible Entrants must, during the Competition Period:
1. Login or register for free to Royal Canin Academy (https://mcve.csod.com/selfreg/register.aspx?c=rcanz&_kx=WnXRGRt3-FFbqDgHaYAB1Q.VfEC78)
2. Enrol in the Clinical Alliance Urinary S/O Case Study Module; and
3. Complete full module and write a short (testimonial in 25 words or less describing which Royal Canin Veterinary diets you recommend and why
4. Tick box to consent to Royal Canin using submitted testimonial for marketing purposes
Eligible Entrants take full responsibility for the content of their entry and for ensuring that their entry complies with these Terms and Conditions. If an entry cannot be verified to the Promoter’s satisfaction, the entry will be deemed invalid.
Eligible Entrants are restricted to one entry per person.
By entering this promotion, each entrant agrees to assign all rights in their written testimonial submitted for entry in this promotion to the Promoter and its affiliates, and consents to the Promoter and its affiliates (or the agencies/companies associated with the Promoter) using the testimonial in any manner the Promoter wishes (including adapting or publishing the entry, whether in original or modified form, with or without attribution to the entrant, in whole or in part or not at all), in marketing, advertising and promotional materials, on the Promoter’s websites and social media platforms, or in any other manner as determined by the Promoter, without payment to the entrant (of royalties, compensation or otherwise) on a perpetual, world-wide and irrevocable basis. Each entrant agrees to irrevocably and unconditionally waive any and all moral rights they have, or may accrue, in relation to their entry and testimonial.
The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of completing the Royal Canin Academy Modules.
JUDGING & PRIZES
Three (3) winners will be judged by the Promoter at promoter office (Level 23, 727 Collins Street, Docklands VIC 3008) on Wednesday 25/03/26
These three (3) winners will each receive a Bose Speaker valued at $249.95 AUD/$$279 NZD
The total prize pool is valued at $749.85 AUD/$837 NZD
Prize values are accurate at the date of commencement of the competition and include any applicable GST. The Promoter is not responsible for any change in prize value. Prizes cannot be transferred, exchanged or redeemed for cash.Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement.
Entrants are restricted to winning only one prize per person.

WINNER NOTIFICATION, VERIFICATION & DELIVERY
Provisional prize winners will be contacted by the email address provided in Royal Canin Academy by 25/03/26. Each provisional prize winner will receive an email confirming that they are a provisional winner, including instructions which they must follow in order to verify their entry and claim their prize.Entrants and provisional prize winners may be required to:
1. respond to the email to claim their prize, and/or
2. provide proof of identity, proof of age and proof of residency to verify their entry (“Proof of Identity”), where identification considered suitable for verification is at the Promoter’s discretion,
to verify that the relevant entry is valid (“Prize Claim Requirements”).
1. Confirm their consent for Royal Canin to use testimonial for marketing purposes, including by signing any consent waiver required by the Promoter for this purpose.
If an entrant/provisional prize winner fails to respond or to provide Proof of Identity by the time and date stipulated by the Promoter, their entry/prize claim may be deemed invalid at the Promoter’s discretion.Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.
Once an entrant/provisional prize winner is deemed by the Promoter to have complied with these Terms and Conditions (including the Prize Claim Requirements), the Promoter will declare them a winner. Prize winners will have their prize sent digitally to their nominated email address. Once dispatched, the Promoter is not liable for any prize that has been lost, stolen, damaged or tampered with in any way.

UNCLAIMED PRIZES (IF ANY)
If a provisional prize winner fails to satisfy the Prize Claim Requirements (including if the Promoter can't contact a prize winner after making all reasonable attempts) and/or any prize remains unclaimed by 9:00am AEDT/11:00am NZT on 08/04/26, the relevant entry/ies will be discarded. The Promoter will judge another Eligible Entrant during the Competition Period on 09/04/26 to receive a prize.
The new provisional winner/s (if any) will be notified via email by 9:00am AEDT/11:00am NZT on 09/04/26.

GENERAL
Entries must be received during the Competition Period and will be deemed to be received only when received by the Promoter.The Promoter is not liable for any problems with communications networks.You are responsible for your own costs associated with entering.If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.
Prizes must be taken as stated and may not be varied. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the state/territory gaming authorities.
All costs associated or arising in connection with the prize are the responsibility of the respective prize winner.
Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth) and the Consumer Guarantees Act 1993 (NZ) (as applicable). However, to the extent permitted by law to do so, the Promoter makes no representations or warranties, express or implied, under laws other than the Competition and Consumer Act 2010 (Cth) or the Consumer Guarantees Act 1993 (NZ) (as applicable) regarding the quality or suitability of the prize awarded as part of this competition and the Promoter will not be responsible for breach of such representations or warranties.
Subject to the previous paragraph, the Promoter, the Promoter's related entities and all agencies associated with the competition are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the prize won.
The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.
By entering, entrants request that their full address not be published.
The Promoter is not responsible for any dispute between a winner and any person with whom they choose, or choose not to, share a prize.If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.
Personal information provided by entrants will be collected and used by the Promoter to the extent necessary to administer the competition and otherwise in accordance with entrants’ consent. Personal information of entrants who opt-in to receive marketing materials from the Promoter will be stored on the Promoter’s database and the Promoter will use this information for future marketing purposes regarding its products, including contacting the entrants electronically. Entrants may change their privacy preferences or opt-out of receiving future marketing materials at any time by using the unsubscribe link in the automatic email sent when opting-in to receive marketing communications. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and will handle personal information in accordance with its privacy policy which is located at www.mars.com/privacy. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other applicable privacy laws and how such complaints will be dealt with. The Promoter may disclose the entrant’s personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this competition. If the entrant does not provide their personal information as requested they may be ineligible to claim a prize in the competition.
Entrants must not:
1. tamper with the entry process;
2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
3. act in a disruptive, annoying, threatening, abusive or harassing manner;
4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
5. breach any law; or
6. behave in a way that is otherwise inappropriate.
The Promoter reserves the right to disqualify entries that do not meet these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process, including but not limited to the utilisation of techniques designed for making multiple entries, or for submitting an entry that is otherwise not in accordance with these Terms and Conditions. By providing your entry you consent to the Promoter using your personal information to determine whether any tampering or attempted tampering with the entry process has occurred.
If this competition cannot run as planned for any reason beyond the Promoter's control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants, subject to any necessary approval by the state/territory gaming authorities.
If requested by the Promoter, entrants and winners (and their companion(s), if applicable) must participate in all promotional activity (such as publicity and photography) surrounding this Promotion or their winning of a prize, free of charge, and they consent to the Promoter and its associated companies and agencies using their name and image in promotional material, on the Promoter’s websites, social media platforms and in trade publications.
The Promoter is not responsible for any tax implications arising from you winning a prize.You should seek independent financial advice.If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.
If any dispute arises between you and the Promoter concerning the conduct of this competition or claiming a prize, the Promoter will take reasonable steps to consider your point of view, taking into account any facts or evidence you put forward, and to respond to it fairly within a reasonable time.In all other respects, the Promoter’s decisions are final and no correspondence will be entered into.
These Terms and Conditions are governed by the laws of Australia.

TERMS AND CONDITIONS

The competition is conducted by Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“Promoter”)
Information on how to enter and prize details form part of these Terms and Conditions. By entering, individuals accept these Terms and Conditions. Any entry not complying with these Terms and Conditions is invalid.

WHO CAN PARTICIPATE
Entry is open to veterinary nurses, veterinary technicians and veterinarians who are residents of Australia or New Zealand and aged 18 years or older (“Eligible Entrants”).
Employees of the Promoter, the Promoter’s associated companies and the Promoter’s agencies associated with this competition are excluded. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in:
1. the competition or development of the competition; and
2. the manufacture or distribution of the Promoter's products.
By entering the competition, individuals represent that they are eligible to enter the competition based on these Terms and Conditions.

COMPETITION PERIOD
The competition commences at 9am AEST on 24/07/26 and concludes at 2:30pm AEST on 27/07/26 (“Competition Period”).

HOW TO ENTER
To enter, Eligible Entrants must, during the Competition Period, participate in the Royal Canin Case Study Game and answer all questions correctly.

To Play:
1. Tap the screen to play.
2. Input your first name and learn about Royal Canin Renal diets.
3. Read four patient case studies and test your knowledge by selecting the best diet to support the patient.
4. If you answer all questions correctly, you can enter the draw by filling in the form and providing your email address and phone number.
Eligible Entrants who answer all questions correctly in the Game and fill in the entry form will go into the draw to win. Only one attempt is permitted. Multiple entries are not permitted.
Eligible Entrants take full responsibility for the content of their entry and for ensuring that their entry complies with these Terms and Conditions. If an entry cannot be verified to the Promoter’s satisfaction, the entry will be deemed invalid.

DRAW & PRIZES
Two random electronic draws will be conducted, first draw at 4:30pm AEST on 24/07/26, second draw at 10am AEST on 27/07/26 [ML1][AS2]at Tower One, Collins Square, Level 23/727 Collins St, Docklands VIC 3008 (“Draw Location”).
The first valid entry drawn from the entries received during the Competition Period will win a prize.
Winner will receive a prize of (1) pair of Apple Airpods valued at up to $219 AUD.
The total prize pool is valued at up to $657 AUD.
Prize values are accurate at the date of commencement of the competition and include any applicable GST. The Promoter is not responsible for any change in prize value. Prizes cannot be transferred, exchanged or redeemed for cash. Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement.

WINNER NOTIFICATION, VERIFICATION & DELIVERY
The provisional prize winners will be contacted by the email address or mobile number provided in the Game by 5:00pm AEST on 24/07/26 and 11am AEST on 27/07/26. The provisional prize winners will receive an email or text confirming that they are a provisional winner, including instructions which they must follow in order to verify their entry and claim their prize. Entrants and provisional prize winners may be required to:
1. respond to the email or phone call to claim their prize; and
2. provide proof of identity, proof of age and proof of residency to verify their entry (“Proof of Identity”), where identification considered suitable for verification is at the Promoter’s discretion,
to verify that the relevant entry is valid (“Prize Claim Requirements”). If an entrant/provisional prize winner fails to respond or to provide Proof of Identity by the time and date stipulated by the Promoter, their entry/prize claim will be deemed invalid at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.
The prize winners will have their names and state/territory of residence published on https://www.royalcanin.com/au/competition-terms on 31/07/26 for a period of 28 days.
Once an entrant/provisional prize winner is deemed by the Promoter to have complied with these Terms and Conditions (including the Prize Claim Requirements), the Promoter will declare them a winner. Prize winner will be contacted at the end of the conference to collect their prize. If a prize winner is unable to collect, they will have their prize sent to their nominated address. Once dispatched, the Promoter is not liable for any prize that has been lost, stolen, damaged or tampered with in any way. Please allow up to 28 days for delivery of your prize.

RE-DRAW (IF ANY)
If a provisional prize winner fails to satisfy the Prize Claim Requirements (or if the Promoter can't contact a prize winner after making all reasonable attempts) and/or any prize remains unclaimed by 9am AEST on 07/08/26, the relevant entry/ies will be discarded and the Promoter will conduct a redraw at 11am AEST on 07/08/26 at the Draw Location.
The re-draw winner/s (if any) will be notified via email or by phone on 07/08/26 and will have their name and state/territory of residence published on https://www.royalcanin.com/au/competition-terms on 14/07/26 for a period of 28 days.

GENERAL
Entries must be received during the Competition Period and will be deemed to be received only when received by the Promoter. The Promoter is not liable for any problems with communications networks. You are responsible for your own costs associated with entering. If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.
Prize must be taken as stated and may not be varied. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value.
All costs associated or arising in connection with the prize are the responsibility of the respective prize winner.
Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth) and the Consumer Guarantees Act 1993 (as applicable). However, to the extent permitted by law to do so, the Promoter makes no representations or warranties, express or implied, under laws other than the Competition and Consumer Act 2010 (Cth) or the Consumer Guarantees Act 1993 (as applicable) regarding the quality or suitability of the prize awarded as part of this competition and the Promoter will not be responsible for breach of such representations or warranties.
Subject to the previous paragraph, the Promoter, the Promoter's related entities and all agencies associated with the competition are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the prize won.
The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.
By entering, entrants request that their full address not be published.
The Promoter is not responsible for any dispute between a winner and any person with whom they choose, or choose not to, share a prize. If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.
Personal information provided by entrants will be collected by the Promoter to the extent necessary to administer the competition and to provide marketing materials to entrants who opt-in to receive marketing materials from the Promoter. Personal information of entrants who opt-in to receive marketing materials from the Promoter will be stored on the Promoter’s database and the Promoter will use this information for future marketing purposes regarding its products, including contacting the entrants electronically. Entrants may change their privacy preferences or opt-out of receiving future marketing materials at any time by using the unsubscribe link in emails. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and will handle personal information in accordance with its privacy policy which is located at www.mars.com/privacy. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other applicable privacy laws and how such complaints will be dealt with. The Promoter may disclose the claimants’ personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this competition. If the entrant does not provide their personal information as requested they may be ineligible to claim a prize in the competition.
Entrants must not:
1. tamper with the entry process;
2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
3. act in a disruptive, annoying, threatening, abusive or harassing manner;
4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
5. breach any law; or
6. behave in a way that is otherwise inappropriate.
The Promoter reserves the right to disqualify entries that do not meet these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process, including but not limited to the utilisation of techniques designed for making multiple entries, or for submitting an entry that is otherwise not in accordance with these Terms and Conditions. By providing your entry you consent to the Promoter using your personal information to determine whether any tampering or attempted tampering with the entry process has occurred.
If this competition cannot run as planned for any reason beyond the Promoter's control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants.
The Promoter is not responsible for any tax implications arising from you winning a prize. You should seek independent financial advice. If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.
If any dispute arises between you and the Promoter concerning the conduct of this competition or claiming a prize, the Promoter will take reasonable steps to consider your point of view, taking into account any facts or evidence you put forward, and to respond to it fairly within a reasonable time. In all other respects, the Promoter’s decisions are final and no correspondence will be entered into.
These Terms and Conditions are governed by the laws of Australia, as applicable.

[ML1]Please ensure that this is after the end time for the Competition Period

[AS2]Sorry yes this will be 30mins after the game closes, during AEDT

TERMS AND CONDITIONS

The competition is conducted by Royal Canin Australia Pty Ltd (ABN 88 092 020 178), of Level 23, 727 Collins Street, Docklands VIC 3008 (“Promoter”)
Information on how to enter and prize details form part of these Terms and Conditions. By entering, individuals accept these Terms and Conditions. Any entry not complying with these Terms and Conditions is invalid.

WHO CAN PARTICIPATE
Entry is open to veterinary nurses, veterinary technicians and veterinarians who are residents of Australia or New Zealand and aged 18 years or older (“Eligible Entrants”).
Employees of the Promoter, the Promoter’s associated companies and the Promoter’s agencies associated with this competition are excluded. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in:
1. the competition or development of the competition; and
2. the manufacture or distribution of the Promoter's products.
By entering the competition, individuals represent that they are eligible to enter the competition based on these Terms and Conditions.

COMPETITION PERIOD
The competition commences at 5:30pm AEST on 24/03/26 and concludes at 1:30pm AEST on 27/03/26 (“Competition Period”).

HOW TO ENTER
To enter, Eligible Entrants must, during the Competition Period, participate in the Royal Canin Case Study Game and answer all questions correctly.

To Play:
1. Tap the screen to play.
2. Input your first name and learn about Royal Canin Renal diets.
3. Read four patient case studies and test your knowledge by selecting the best diet to support the patient.
4. If you answer all questions correctly, you can enter the draw by filling in the form and providing your email address and phone number.
Eligible Entrants who answer all questions correctly in the Game and fill in the entry form will go into the draw to win. Only one attempt is permitted. Multiple entries are not permitted.
Eligible Entrants take full responsibility for the content of their entry and for ensuring that their entry complies with these Terms and Conditions. If an entry cannot be verified to the Promoter’s satisfaction, the entry will be deemed invalid.

DRAW & PRIZES
Three random electronic draws will be conducted, first draw at 4:00pm AEST on 25/03/26, second draw at 3:30pm AEST an on 26/03/26 and third draw at 12:30pm AEST on 27/03/26 [ML1][AS2]at Brisbane Convention & Exhibition Centre, Grey St, South Brisbane QLD 4101 (“Draw Location”).
The first valid entry drawn from the entries received during the Competition Period will win a prize.
Winner will receive a prize of (1) Bose SoundLink Flex Portable Speaker valued at up to $249.95 AUD.
The total prize pool is valued at up to $749.85 AUD.
Prize values are accurate at the date of commencement of the competition and include any applicable GST. The Promoter is not responsible for any change in prize value. Prizes cannot be transferred, exchanged or redeemed for cash. Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified or will be forfeited with no replacement.

WINNER NOTIFICATION, VERIFICATION & DELIVERY
The provisional prize winners will be contacted by the email address or mobile number provided in the Game by 4:15pm AEST on 25/03/26, 3:45pm AEST on 26/03/26 and 12:45pm AEST on 27/03/26. The provisional prize winners will receive an email confirming that they are a provisional winner, including instructions which they must follow in order to verify their entry and claim their prize. Entrants and provisional prize winners may be required to:
1. respond to the email or phone call to claim their prize; and
2. provide proof of identity, proof of age and proof of residency to verify their entry (“Proof of Identity”), where identification considered suitable for verification is at the Promoter’s discretion,
to verify that the relevant entry is valid (“Prize Claim Requirements”). If an entrant/provisional prize winner fails to respond or to provide Proof of Identity by the time and date stipulated by the Promoter, their entry/prize claim will be deemed invalid at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.
The prize winners will have their names and state/territory of residence published on https://www.royalcanin.com/au/competition-terms on 30/03/26 for a period of 28 days.
Once an entrant/provisional prize winner is deemed by the Promoter to have complied with these Terms and Conditions (including the Prize Claim Requirements), the Promoter will declare them a winner. Prize winner will be contacted at the end of the conference to collect their prize. If a prize winner is unable to collect, they will have their prize sent to their nominated address. Once dispatched, the Promoter is not liable for any prize that has been lost, stolen, damaged or tampered with in any way. Please allow up to 28 days for delivery of your prize.

RE-DRAW (IF ANY)
If a provisional prize winner fails to satisfy the Prize Claim Requirements (or if the Promoter can't contact a prize winner after making all reasonable attempts) and/or any prize remains unclaimed by 9am AEST on 13/04/26, the relevant entry/ies will be discarded and the Promoter will conduct a redraw at 11am AEST on 13/04/26 at the Draw Location.
The re-draw winner/s (if any) will be notified via email or by phone on 13/04/26 and will have their name and state/territory of residence published on https://www.royalcanin.com/au/competition-terms on 16/04/26 for a period of 28 days.

GENERAL
Entries must be received during the Competition Period and will be deemed to be received only when received by the Promoter. The Promoter is not liable for any problems with communications networks. You are responsible for your own costs associated with entering. If you enter using automatically generated entries or multiple phone numbers/email addresses/addresses/aliases, you may be disqualified.
Prize must be taken as stated and may not be varied. Prizes are subject to any additional terms and conditions imposed by the relevant supplier or the Promoter. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value.
All costs associated or arising in connection with the prize are the responsibility of the respective prize winner.
Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth) and the Consumer Guarantees Act 1993 (as applicable). However, to the extent permitted by law to do so, the Promoter makes no representations or warranties, express or implied, under laws other than the Competition and Consumer Act 2010 (Cth) or the Consumer Guarantees Act 1993 (as applicable) regarding the quality or suitability of the prize awarded as part of this competition and the Promoter will not be responsible for breach of such representations or warranties.
Subject to the previous paragraph, the Promoter, the Promoter's related entities and all agencies associated with the competition are not liable for any loss or damage whatsoever which is suffered, including but not limited to indirect or consequential loss, or for personal injury suffered or sustained during the course of accepting or using a prize, except for any liability which cannot be excluded by law. To the extent permitted by law, liability is limited to the cost of replacing the prize won.
The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.
By entering, entrants request that their full address not be published.
The Promoter is not responsible for any dispute between a winner and any person with whom they choose, or choose not to, share a prize. If more than one person attempts to claim a prize, the Promoter has sole and absolute discretion to determine which of those persons the winning entrant is.
Personal information provided by entrants will be collected by the Promoter to the extent necessary to administer the competition and to provide marketing materials to entrants who opt-in to receive marketing materials from the Promoter. Personal information of entrants who opt-in to receive marketing materials from the Promoter will be stored on the Promoter’s database and the Promoter will use this information for future marketing purposes regarding its products, including contacting the entrants electronically. Entrants may change their privacy preferences or opt-out of receiving future marketing materials at any time by using the unsubscribe link in emails. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and will handle personal information in accordance with its privacy policy which is located at www.mars.com/privacy. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other applicable privacy laws and how such complaints will be dealt with. The Promoter may disclose the claimants’ personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this competition. If the entrant does not provide their personal information as requested they may be ineligible to claim a prize in the competition.
Entrants must not:
1. tamper with the entry process;
2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
3. act in a disruptive, annoying, threatening, abusive or harassing manner;
4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
5. breach any law; or
6. behave in a way that is otherwise inappropriate.
The Promoter reserves the right to disqualify entries that do not meet these Terms and Conditions and/or any person who tampers or attempts to tamper with the entry process, including but not limited to the utilisation of techniques designed for making multiple entries, or for submitting an entry that is otherwise not in accordance with these Terms and Conditions. By providing your entry you consent to the Promoter using your personal information to determine whether any tampering or attempted tampering with the entry process has occurred.
If this competition cannot run as planned for any reason beyond the Promoter's control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, pandemic, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants.
The Promoter is not responsible for any tax implications arising from you winning a prize. You should seek independent financial advice. If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.
If any dispute arises between you and the Promoter concerning the conduct of this competition or claiming a prize, the Promoter will take reasonable steps to consider your point of view, taking into account any facts or evidence you put forward, and to respond to it fairly within a reasonable time. In all other respects, the Promoter’s decisions are final and no correspondence will be entered into.
These Terms and Conditions are governed by the laws of Australia, as applicable.

[ML1]Please ensure that this is after the end time for the Competition Period

[AS2]Sorry yes this will be 30mins after the game closes, during AEDT

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