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Competitions and Promotions

Terms and Conditions

“Win 3 Months of Food” Promotion 

 Promoter  

Australia: Royal Canin Australia Pty Ltd, (ABN 88 092 020 178), Level 23, 727 Collins St, Melbourne VIC 3000.

New Zealand: Royal Canin New Zealand (Company No. 233 18 68), 14/666 Great South Road, Ellerslie, Auckland 1051.
 Competition Period  12.01am (AEDT) on 01/11/2019 to 11.59pm (AEDT) on 06/12/2019, which is 2.01am (NZDT) on 01/11/2019 to 1.59pm (NZDT) on 07/12/2019.
 Who can enter?  

Only New Zealand and Australian residents who:

a. are aged 18 or over; and

b. sign up to the ROYAL CANIN® data base.
Who can't enter?  

Directors, officers, management and employees (and their immediate families) of:

a. the Promoter; and

b. the agencies, companies or participating premises associated with this competition.
Where will the competition run?  Online in Australia and New Zealand.
 Website  Australia:

New Zealand:

 Pet Groups
  • Puppy.
  • Dog.
  • Kitten.
  • Cat.
Entry instructions  To enter, you must, during the Competition Period, visit the Website relevant to your country of residence, locate the entry page and fill out and submit the online entry form, including by providing the requested details about your pet (including but not limited to their name, species, breed, date of birth, sex, whether or not they are neutered and where their pet food is purchased from), selecting a Pet Group for your pet and all other requested information.
How many winners will there be and how will they be chosen?  

There will be 15 winners determined in respect of this Competition - 12 winners in Australia, 3 per Pet Group and 3 winners in New Zealand.

For Australian residents, there will be 4 draws conducted – 1 per Pet Group.

For New Zealand residents, there will be 1 draw conducted.

The draws will be held commencing at 12pm (AEDT) (which is 2pm (NZDT)) on 10/12/2019 at Prime Focus, Level 1, 500 Chapel Street, South Yarra VIC 3141.

The first 3 valid entries drawn randomly in each draw from the entries received during the Competition Period will win a prize.

The Promoter may draw additional reserve entries in a draw and record them in order, in case a winning entry/entrant is deemed invalid or a prize is unclaimed (Reserve Entrants).
What can I win?  

Australia

In Australia there are 12 prizes available – 3 per Pet Group.

Each prize is three months' of ROYAL CANIN® pet food in accordance with your Pet Group selection at the time of your entry, as follows:

  • Puppy - three months' of ROYAL CANIN® puppy food, valued at up to AUD735 depending on the nutritional requirements of your pet.
  • Dog - three months' of ROYAL CANIN® dog food, valued at up to AUD735 depending on the nutritional requirements of your pet.
  • Kitten - three months' of ROYAL CANIN® kitten food, valued at up to AUD406.80 depending on the nutritional requirements of your pet.
  • Cat - three months' of ROYAL CANIN® cat food, valued at up to AUD406.80 depending on the nutritional requirements of your pet.

New Zealand

In New Zealand there are 3 prizes available.

Each prize is three months' of ROYAL CANIN® pet food in accordance with your Pet Group selection at the time of your entry, as follows:

  • Puppy - three months' of ROYAL CANIN® puppy food, valued at up to NZD810 depending on the nutritional requirements of your pet.
  • Dog - three months' of ROYAL CANIN® dog food, valued at up to NZD508.20 depending on the nutritional requirements of your pet.
  • Kitten - three months' of ROYAL CANIN® kitten food, valued at up to NZD801 depending on the nutritional requirements of your pet.
  • Cat - three months' of ROYAL CANIN® cat food, valued at you to NZD502.20 depending on the nutritional requirements of your pet.

For the avoidance of doubt, the ROYAL CANIN® pet food issued and the amount provided will be determined by a ROYAL CANIN® Pet Nutrition Advisor based on the nutritional requirements of your pet.

Total prize pool The total prize pool in Australia is up to AUD6,850.80.
The total prize pool in New Zealand is up to NZD2,430.
How many times can I enter?  You can enter only once.
How and when will the winner/s be informed? Winners will be notified in writing by email within two days of determination.
Winners will have their name and state/territory or city (for NZ residents) of residence published on the websites (Australia: https://www.royalcanin.com/au/competition-terms New Zealand: https://www.royalcanin.com/nz/competition-terms) on 13/12/2019 for a period of 28 days.
Unclaimed prize/s  

Prize claim date: 5pm (AEDT) (which is 7pm NZDT)) on 10/03/2020.

Unclaimed prize determination: 12pm (AEDT) (which is 2pm (NZDT)) on 11/03/2020 at the same location as the original draws.

If a prize has not been accepted or claimed by the prize claim date above or if, after making all reasonable attempts, the Promoter can't contact a winner (or a winner does not contact the Promoter) by the prize claim date above, the relevant entry/ies will be discarded and the Promoter will re-award the relevant prize/s to Reserve Entrant/s and/or carry out an unclaimed prize draw at the date, time and place stated above to randomly distribute the prize/s. Any winner/s will be informed in writing via email within two days of determination.

Any winner/s will have their name and state/territory of residence published on the Websites on 13/03/2020 for a period of 28 days.
Collection and use of your personal information If you are a winner, you must take part in all publicity, photography and other promotional activity as the Promoter requires, without any compensation. You consent to the Promoter using your name and image in any promotional or advertising activity.

All details submitted to the ROYAL CANIN® database (Personal Information) will be held and used in accordance with the Privacy Policy which can be accessed by visiting https://www.mars.com/privacy-policy. This privacy policy contains information on:

  • how entrants may access their Personal Information that is held by ROYAL CANIN® and seek correction of such information; and
  • how entrants may complain about a breach of the Australian Privacy Principles, or a registered privacy code that binds ROYAL CANIN®, and how ROYAL CANIN® will deal with such a complaint.



Questions regarding an entrant's privacy should be directed to ROYAL CANIN® using the contact details provided at https://www.royalcanin.com/au/contact-us or https://www.royalcanin.com/nz/contact-us, as relevant.

Entrants' Personal Information may be disclosed to the Promoter's contractors and agents to assist in conducting this promotion and as required, to Australian or New Zealand regulatory authorities.

Personal Information shared with the Promoter will be held in accordance with the Promoter's Privacy Policy which can be accessed by visiting https://www.mars.com/privacy-policy.
 Permit numbers  

Authorised under:

ACT Permit No. TP 19/04267

NSW Permit No. LTPS/19/38411

SA Permit No. T19/1616

1. These Terms and Conditions incorporate and must be read together with the details outlined in the table above. Information about prizes and how to enter forms part of these Terms and Conditions. By entering, you accept these Terms and Conditions.

ENTRY

2. Your entry must be received during the Competition Period and will be deemed to be received only when received by the Promoter. You will receive a notification on screen confirming your entry. The Promoter is not liable for any problems with communications networks. You are responsible for your own costs associated with entering. You can only enter the promotion in your own name, using your own email address. If you enter using automatically generated entries or multiple aliases you may be disqualified.

PRIZES

3. Prizes and all elements of prizes must be taken as and when offered or will be forfeited, and if forfeited, the Promoter will not be liable. Prizes are subject to any additional terms and conditions imposed by the prize supplier.

4. The Promoter is not responsible for any dispute between you and any person with whom you choose to, or choose not to, share the prize.

GENERAL

5. If you or your entry are deemed by the Promoter to breach these Terms and Conditions, your entry (or at the Promoter's discretion, all of your entries) may be discarded. The Promoter may, at any time, require you to produce documentation to establish to the Promoter's satisfaction the validity of your entries (including documentation establishing your identity, age, place of residence and place of employment). Failure by the Promoter to enforce any of its rights at any stage does not waive those rights.

6. You must not:

  1. tamper with the entry process;
  2. engage in any conduct that may jeopardise the fair and proper conduct of the competition;
  3. act in a disruptive, annoying, threatening, abusive or harassing manner;
  4. do anything that may diminish the good name or reputation of the Promoter or any of its related entities or of the agencies or companies associated with this competition;
  5. breach any law; or
  6. behave in a way that is otherwise inappropriate.

7. The Promoter is not liable for entries, prize claims or correspondence that are misplaced, misdirected, delayed, lost, incomplete, illegible or incorrectly submitted.

8. The Promoter's decision in connection with all aspects of this competition is final.

9. Prizes cannot be transferred or exchanged nor redeemed for cash. Without limiting any other term of these Terms and Conditions, all prizes (and elements of prizes) must be taken as and when specified, or will be forfeited with no replacement. The prize values are correct as at the date of preparing these Terms and Conditions and include any applicable GST. The Promoter is not responsible for any change in prize value. You agree that if a prize (or element of a prize) is unavailable for any reason the Promoter may provide another item of equal or higher value, subject to any necessary approval by the relevant authorities.

10. By entering, you request that your full address not be published.

11. If this competition cannot run as planned for any reason beyond the Promoter's control, for example due to software, hardware or communications issues, unauthorised intervention, tampering, fraud or technical failure, the Promoter may end, change, suspend or cancel the competition or disqualify affected entries/entrants, subject to any necessary approval by the relevant gaming authorities. Where it is practical for it to do so, the Promoter will notify you of such changes.

12. The Promoter is not responsible for any tax implications arising from you winning a prize. You should seek independent financial advice. If for GST purposes this competition results in any supply being made for non-monetary consideration, you must follow the Australian Taxation Office's stated view that where the parties are at arm's length, goods and services exchanged are of equal GST inclusive market values.

LIABILITY

13. Nothing in these Terms and Conditions restricts, excludes or modifies any consumer rights under any statute including the Competition and Consumer Act 2010 (Cth) and the New Zealand Consumer Guarantees Act 1993.

14. Subject to the previous paragraph, the Promoter and the agencies and companies associated with this competition are not liable (including in negligence) for any loss (including indirect, special or consequential loss or loss of profits), expense, damage, personal injury (including allergies, skin conditions or other reactions, as relevant), illness or death suffered in connection with this competition or any prize, except for any liability which under statute cannot be excluded (in which case that liability is limited to the greatest extent allowed by law).

15. Without limiting the previous paragraph, the Promoter and the agencies and companies associated with this competition are not liable for any loss of, damage to or delay in delivery of prize/s, or for any damage that occurs to displayed prize/s (where relevant). Unless otherwise specified, prize/s will only be delivered to addresses in Australia/New Zealand.

16. This competition is in no way sponsored, endorsed or administered by, or associated with any social media platform, including Facebook, Instagram and Twitter. You provide your information to the Promoter and not to any social media platform. You completely release any relevant social media platforms from any and all liability.